Mercedes-Benz of Scarborough

Excellent diagnosis and service...Good follow up on repairs and rapid delivery of the vehicle back to us. Understandable explanation of what repairs were necessary repairs and rapid delivery of the vehicle back to us. Understandable explanation of what repairs were necessary More

Excellent customer service, effective communication, a courteous staff, skilled technicians and the availability of a loaner made this a great experience. And extended hours for pickup are important for t courteous staff, skilled technicians and the availability of a loaner made this a great experience. And extended hours for pickup are important for those of us who work regular hours. More

I had a great experience shopping from prime motor. Dick M. Have been terrific from online emails exchange to in person interaction. Prime motor was also very upfront with the cost and fee for the car. I hi M. Have been terrific from online emails exchange to in person interaction. Prime motor was also very upfront with the cost and fee for the car. I highly recommend anyone who is need for a car and want a stress free experience to shop with prime motor and just ask for Dick, im sure he will be able to help you find a vehicle that works best for you! More

While on vacation in Maine, we had service issues with the air suspension on our Airstream Interstate. Prime in Scarborough was wonderful to work with,managed to squeeze our unit in their busy schedule an the air suspension on our Airstream Interstate. Prime in Scarborough was wonderful to work with,managed to squeeze our unit in their busy schedule and even kept power to the fridge More

Snow Tires Very fortunate that Prime Motors stores my tire set in their storage for a small fee. It is a quick and smooth process to bring in my car at my conven Very fortunate that Prime Motors stores my tire set in their storage for a small fee. It is a quick and smooth process to bring in my car at my convenience and change my seasonal tires to snow tires under 3 hours and not have to worry about storage/installation. The front desk Debbie is very friendly and kind. Nick, my service partner ensures I am well taken care of before, during and after the task. Thank you More

From the moment I opened my car door I was treated as an important customer. The waiting room is clean and well appointed with munchies etc. Mohammed was pleasant and efficient from start to finish! A g important customer. The waiting room is clean and well appointed with munchies etc. Mohammed was pleasant and efficient from start to finish! A great experience More

Very friendly, very accomodating Took my Smart car in for warranty service. Very friendly and helpful. Gave me loaner that was in excellent condition. Kept me informed. Great servic Took my Smart car in for warranty service. Very friendly and helpful. Gave me loaner that was in excellent condition. Kept me informed. Great service. More

Excellent Sales Experience The Sales experience was exceptional. Buying a vehicle should be fun and stress free. My sales lady, Neshti, certainly did that, I felt that anyone The Sales experience was exceptional. Buying a vehicle should be fun and stress free. My sales lady, Neshti, certainly did that, I felt that anyone can trust that she will do whatever she can to provide an excellent experience. I highly recommend her. More

Service on 11/26/19 Having experienced trouble in the past, I made an appointment for scheduled service several weeks in advance with a request for a loaner. I was assur Having experienced trouble in the past, I made an appointment for scheduled service several weeks in advance with a request for a loaner. I was assured that I would have one. Still stinging from a previous experience, I called on Friday to confirm my appointment and the availability of a loaner. Again, I was assured of both. I arrived only to find that there were no loaners. After a 10 minute wait, I was driven 20 minutes down the road to Enterprise. After a lot of paper work and a $50 deposit, I was on my way in an ENORMOUS car. Initially, I was told that my car would be ready at 1. Jason (I believe that's the name of the service person) called at about 11 to tell me that my car wouldn't be ready until "end of day". I offered 2 options - I take the loaner home and Prime will return my car to me on Wednesday or I come and get my car and they come to Boothbay Harbor to pick it up for service and return it. Jason (?) called back to assure me that my car would be ready by 3 and it was. This could have been avoided if I had been warned that there might not be a loaner or that I would have to go to Enterprise. It was the element of surprise that was frustrating. More

Professional staff that work with you to deliver the car of your dreams, or if like myself, help continue to protect and maintain your car(s). of your dreams, or if like myself, help continue to protect and maintain your car(s). More