Mercedes-Benz of Scarborough

Snow Tires Very fortunate that Prime Motors stores my tire set in their storage for a small fee. It is a quick and smooth process to bring in my car at my conven Very fortunate that Prime Motors stores my tire set in their storage for a small fee. It is a quick and smooth process to bring in my car at my convenience and change my seasonal tires to snow tires under 3 hours and not have to worry about storage/installation. The front desk Debbie is very friendly and kind. Nick, my service partner ensures I am well taken care of before, during and after the task. Thank you More

From the moment I opened my car door I was treated as an important customer. The waiting room is clean and well appointed with munchies etc. Mohammed was pleasant and efficient from start to finish! A g important customer. The waiting room is clean and well appointed with munchies etc. Mohammed was pleasant and efficient from start to finish! A great experience More

Very friendly, very accomodating Took my Smart car in for warranty service. Very friendly and helpful. Gave me loaner that was in excellent condition. Kept me informed. Great servic Took my Smart car in for warranty service. Very friendly and helpful. Gave me loaner that was in excellent condition. Kept me informed. Great service. More

Excellent Sales Experience The Sales experience was exceptional. Buying a vehicle should be fun and stress free. My sales lady, Neshti, certainly did that, I felt that anyone The Sales experience was exceptional. Buying a vehicle should be fun and stress free. My sales lady, Neshti, certainly did that, I felt that anyone can trust that she will do whatever she can to provide an excellent experience. I highly recommend her. More

Service on 11/26/19 Having experienced trouble in the past, I made an appointment for scheduled service several weeks in advance with a request for a loaner. I was assur Having experienced trouble in the past, I made an appointment for scheduled service several weeks in advance with a request for a loaner. I was assured that I would have one. Still stinging from a previous experience, I called on Friday to confirm my appointment and the availability of a loaner. Again, I was assured of both. I arrived only to find that there were no loaners. After a 10 minute wait, I was driven 20 minutes down the road to Enterprise. After a lot of paper work and a $50 deposit, I was on my way in an ENORMOUS car. Initially, I was told that my car would be ready at 1. Jason (I believe that's the name of the service person) called at about 11 to tell me that my car wouldn't be ready until "end of day". I offered 2 options - I take the loaner home and Prime will return my car to me on Wednesday or I come and get my car and they come to Boothbay Harbor to pick it up for service and return it. Jason (?) called back to assure me that my car would be ready by 3 and it was. This could have been avoided if I had been warned that there might not be a loaner or that I would have to go to Enterprise. It was the element of surprise that was frustrating. More

Professional staff that work with you to deliver the car of your dreams, or if like myself, help continue to protect and maintain your car(s). of your dreams, or if like myself, help continue to protect and maintain your car(s). More

Great customer care on an expensive Service Call The “Like Kind” loaner made this 5 day expanded visit easy. Thank You for the considerate substitute. Also, thanks for storing my Summer Tires, The “Like Kind” loaner made this 5 day expanded visit easy. Thank You for the considerate substitute. Also, thanks for storing my Summer Tires, a service you originally indicated you were no longer offering. Finally, thanks for finally solving the mystery problem with my GL’s Safety Assist System. All issues handled...Nice Job! More

The staff are very responsive, our Sales Rep was very quick to respond to my questions and accommodating, they have a huge inventory with a wonderful show room and coffee bar. One feels at home when visi quick to respond to my questions and accommodating, they have a huge inventory with a wonderful show room and coffee bar. One feels at home when visiting there. We give our Sales rep Bob a 10 A+++ rating More

Prime Motor Cars was an awesome find for my family! Via an internet search for a 2020 Mercedes-Benz wagon, my third wagon, I located two at Prime Motor Cars. The Dallas area dealer I visited, informed me an internet search for a 2020 Mercedes-Benz wagon, my third wagon, I located two at Prime Motor Cars. The Dallas area dealer I visited, informed me that one was not available for the foreseeable future. Spencer Roe at Prime made the sale easy via presentation of our chosen vehicle on FaceTime along with his YouTube video of the alternate wagon. My ride will soon be on the way! Door to door service by an amazingly competent and friendly group of people makes Prime the dealer to purchase the car you are looking for. More

We have a 2020 Winnebago Revel on the Sprinter chassis, our 2nd unit on the Mercedes Sprinter line. Prime has serviced and cared for both; Impeccable service from a caring staff - since Prime isn’t a Winne our 2nd unit on the Mercedes Sprinter line. Prime has serviced and cared for both; Impeccable service from a caring staff - since Prime isn’t a Winnebago dealer we are very fortunate they service our motor home ! Scott is definitely a caring person and we always know our camper is in expert hands. More