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Fitzgerald Chevrolet Frederick
Frederick, MD
535 Reviews
Doing business the FitzWay means constantly creating ways to become better at what we do.
There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include:
*-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating.
*-Our exclusive Best Price Guarantee assures customers of the best prices.
*-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 535 reviews
February 03, 2021
I'd just like to say that I was very pleased with the service of my truck. They took time to clean the snow off and even left it smelling fresh when it was returned. I will be back! service of my truck. They took time to clean the snow off and even left it smelling fresh when it was returned. I will be back! More
by Charles96
Employees Worked With
Helpful January 29, 2021
Excellent service. Despite it being a busy facility, the service reps are always polite and attentive. I appreciate the extra effort given to wash my Fleet Vehicles which are often quite dirty. Stan Grego service reps are always polite and attentive. I appreciate the extra effort given to wash my Fleet Vehicles which are often quite dirty. Stan Gregowich has been particularly helpful to me. He takes the time to see if I have any vouchers and insures that everything is done to standard. Again, my Kudos to the Fitzgerald Team for their outstanding efforts!!! More
by sheldon.schwartz
Employees Worked With
January 27, 2021
I had an amazing experience at Fitzgerald Auto Mall. I had the pleasure of being assisted by Mr. Eric Cook. He is an absolute blessing and took a difficult situation I was in and turned it into a more th had the pleasure of being assisted by Mr. Eric Cook. He is an absolute blessing and took a difficult situation I was in and turned it into a more than favorable outcome. I honestly didn't have to do anything but tell him what I was looking for and he went above and beyond to make sure I was comfortable and taken care of. He made sure I understood all my options and never pressured me to decide anything but provided me with answers to all my questions. He is truly a god send and has such a godly spirit that you automatically feel like family. I bought over 10 vehicles in my years and have never felt more confident and comfortable with a salesman than Mr. Cook. The entire staff is to notch and I will not be doing business anywhere else from now on. More
by Lex Alexander
Employees Worked With
Eric Ormond Cook
January 23, 2021
Had an excellent, quick and efficient sales experience. The staff was very friendly and helpful. Each department was excellent to work with from the sales to the management to the finance department. The staff was very friendly and helpful. Each department was excellent to work with from the sales to the management to the finance department. More
by John Wells
Employees Worked With
Mike Bennett, Pete Patel
January 21, 2021
The dealership resolved the problem we had with our vehicle and followed up on concerns we had telephonically. We are pleased with the service we received. vehicle and followed up on concerns we had telephonically. We are pleased with the service we received. More
by JLZMANNcats
Employees Worked With
December 31, 2020
We brought our car in for problems starting it and a seat belt light that was on. We were charged $270.00 for separate diagnostic tests and got no answers. This is not an acceptable level of service and we belt light that was on. We were charged $270.00 for separate diagnostic tests and got no answers. This is not an acceptable level of service and we shall not return. More
by JLZMANNcats
December 19, 2020
We are in the market for a new SUV for a young family (due in 3 months with our first baby). Fitzgerald had the vehicle we wanted. Two others declined to purchase the vehicle and we were up for the pur (due in 3 months with our first baby). Fitzgerald had the vehicle we wanted. Two others declined to purchase the vehicle and we were up for the purchase. We completed the finance process and were quickly credit approved (virtually - pandemic and pregnant women in a dealership was not recommended by the doctor). After our personal credit was ran and approved, we never heard anything! We called, and called and called. Two days later no answer. Finally I connected with a big wig from the manufacturer and received a quick response from them, not the dealer, why we weren’t sold the vehicle. Funke (saleswoman) lacked the simple follow up. Jenna Keller (sales manager) was flippant and careless. We gave her our paperwork and social security number to Jenna Keller and never received a call back with any update. We left multiple messages and emails for general sales manager Felipe Teixeira, as well as multiple messages for Scott Ascher - including text messages (another sale manager who failed to call us back). It’s incidents like this that warrant the traditional dealership model be wrecked by new entrants into the marketplace like Tesla - who doesn’t have any authorized dealers, just corporate stores. Imagine be told you are going to be sold a specific car, give your financial and personal information and never hear back after being credit approved. What an awful experience that could have been remedied by one call from anyone with any sibilance of leadership skills or business acumen. Thankfully the manufacturer’s corp team picked up the phone to give a status update so we could move on. I would never do business with Fitzgerald, as this appears to be a systemic problem that could have been solved by any one person at the dealership. Jenna Keller, Felipe Teixeira and Scott Ascher failed us and provided a horrid experience. Frankly, I don’t even have a beef with the saleswoman, Funke, as she is required to report to this type of leadership team. More
by abj81
Employees Worked With
Scott Ascher
October 24, 2020
Scott P. hair like Mr.T thank you for taking time educating-guiding me..."Trust and Transparent" from the top...A-Team. See Chris Today educating-guiding me..."Trust and Transparent" from the top...A-Team. See Chris Today More
by UniversalBeauty
Employees Worked With
Scott P hair like Mr. T
October 07, 2020
Had a very pleasant experience buying my new Mazda CX5. Our sales rep was Alex Mendoza and he was very patient and courteous with my family. Our sales rep was Alex Mendoza and he was very patient and courteous with my family. More
by castillojocelyn
Employees Worked With
Alex Mendoza, Mike Sienkiewicz
August 23, 2020
It was a pleasant experience. Mike Gooden was great. Knowing we were getting a first used car for our son, Mike found one that was made with the needed safety features for a teen driver. We will be back Knowing we were getting a first used car for our son, Mike found one that was made with the needed safety features for a teen driver. We will be back for our next purchase. Thank you so much! More
by Ryan's Ride
Employees Worked With
Michael Gooden
