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Mercedes-Benz of Sacramento

Sacramento, CA

4.2
2,811 Reviews

1810 Howe Ave

Sacramento, CA

95825

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Showing 2,811 reviews

June 18, 2021

Kept me informed of costs and time needed was available when promised rides were offered to and from service center waiting area cool and comfortable More

by RGSDIGNIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Rose
Jun 18, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for letting us know our team earned a 5 star review!

June 18, 2021

Good service, and attention. I would never take my car anywhere else. I only wish Mercedes opened a car service/dealer in Elk Grove, CA. More

by CARRERA544
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth, Efrain Vasquez, Jason Harber, Ken Harland, Cecilia Salgado, Patrick McGarrity, Greg Ranslow, Dave Rose, Dave Lanzone, Matt Milligan
Jun 18, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for your loyalty to our team at Mercedes Benz of Sacramento! We appreciate your business and we appreciate the great review~

June 17, 2021

I believe the service was good,Though the technical I believe the service was good, Though the technical problems took too long to resolve. The Diesel retrofit makes me question future reliability. I h More

by GAILCOLEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez, Dave Rose
Jun 18, 2021 -

Mercedes-Benz of Sacramento responded

We know your time is valuable and we sincerely apologize for your inconvenience. Please let us know if there is anything we can help you with~

June 15, 2021

As usual, top of the line, excellent, superb customer service! My service adviser Efran always exceeds himself, each and every service! Always a pleasure doing business! More

by patmarv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Vasquez, Kevin Franks
Jun 17, 2021 -

Mercedes-Benz of Sacramento responded

We're lucky to have Efrain and a great team! Thanks for the 5 star review~

June 12, 2021

Service and body shop work was great! No complaints at this time. Check engine light has not returned after drive home. Matt Milligan was great. More

by ASYLUM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Milligan
Jun 18, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for taking the time to recognize Matt with a 5 star review!

June 11, 2021

Friendly courteous helpful appreciate Lyft rides and car wash. This dealership should be proud of its service department. Highly recommended will come back the next time I have needs More

by SQUEAKTOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth, Efrain Vasquez
Jun 18, 2021 -

Mercedes-Benz of Sacramento responded

We are proud of our service team! Thank you for the 5 stars~

June 10, 2021

Overall experience just wasn’t good. I was expecting my car to come with certain features and it didn’t. Miscommunication it seems idk not satisfied More

by dannyaguilarsac
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
J hassin
Jun 17, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. It is always our goal that our customers are completely satisfied and we sincerely apologize was not the case. We hope we have the opportunity in the future to provide you with first class service.

June 10, 2021

Great experience purchasing a car from Mercedes-Benz of Sacramento. Brett Kellner was awesome to work with he went above and beyond along with answering any and all questions. Thank you! More

by hcm
Recommend Dealer
Yes
Employees Worked With
Brett Kellner
Jun 18, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for the great review. We hope you're enjoying your beautiful, new, Mercedes Benz!

June 10, 2021

Jack our service rep was terrific helping both my wife and I to get both our Mercedes repaired in the last six weeks. Thanks you! More

by baaugust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Manikoth
Jun 18, 2021 -

Mercedes-Benz of Sacramento responded

We appreciate your business and we appreciate the great review!

June 08, 2021

I went 3 times to service to fix my electric noise issue and they can’t fix it، they don’t have enough experience for fixing issues More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cecilia Salgado
Jun 09, 2021 -

Mercedes-Benz of Sacramento responded

Thank you for the feedback. We're a family owned business that has been serving our customers for over 60 years. It is always our goal that our customers are completely satisfied. We're sorry to hear that has not been your experience and we apologize for your frustration and inconvenience.

Jun 09, 2021 -

David responded

I need one of the technician ride with me to hear the noice and I am available only Saturday

Jun 28, 2021 -

David responded

I need call from this service to fix my problem, i did not receive any call ?

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