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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews
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1820 Santa Monica Boulevard

Santa Monica, CA

90404

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Showing 909 reviews

June 03, 2022

Excellent service, professional and friendly. Knowledgeable mechanics who explained the work done. Enjoyed the refreshments while waiting. More

by acgraffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Santa Monica Maserati Alfa Romeo FIAT. Please don't hesitate to reach out if you need anything else. We're always happy to help.

June 03, 2022

I liked it. The service manager helped me a lot and was kind. I'm satisfied. More

by mywishlist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 01, 2022

They had great follow up and the team all around has been very pleasant to work with. More

by JAY3_1223
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 01, 2022

Sylvia, always gets the job done in a professional manner. The car is always clean and perfect. She always calls to keep me updated on the progress of my car. Nothing is too much trouble . She is grea More

by JOHNMCBRIDE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sylvia, Lily, Eric, Jose
Jun 02, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback!

May 29, 2022

Everyone was very helpful. I appreciate it and it made my day. It is so difficult when my car has issues but it was taken car of. More

by MONALISA.LIND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 28, 2022

Great customer service… fixed the suspension problem under warranty I’m happy also delicious Donuts More

by STEVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Steve! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

May 26, 2022

Hands down Best experiences I have ever experienced at any dealership, from buying through servicing. High level of helpful professionalism from Casey, Eric and Ross. Thank you guys! More

by Mike5485
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross, Eric
May 31, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us, Mike. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

May 26, 2022

Casey in-service is one of the main reasons I keep returning to Santa Monica Maserati. He makes every service appointment as easy as possible and unfortunately my car has been in the shop way too many More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Santa Monica Maserati Alfa Romeo responded

Lisa, thank you for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo FIAT. We appreciate your business and hope to see you again soon!

May 26, 2022

Ken is a very personable and knowledgeable gentleman. The service provided was awesome and reasonably priced! Thanks More

by LYRALONG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

LYRALONG responded

We will come back to service our 2013 Fiat!

May 25, 2022

Ben and his sales manager were on top of it when we were looking for a specific car to buy. Once we reached an agreement, the docs were made up, signed and we were out the door in 30 minutes. The finance po More

by monapoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben, Ross Samya, Daniel Acevedo
May 26, 2022 -

Santa Monica Maserati Alfa Romeo responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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