3 Cadillac Dealers near 01930near 01930

I had an urgent matter with my 2020 XT4, where I put a - Michelle from Boston

I had an urgent matter with my 2020 XT4, where I put a new battery in my car remote and then the car would not start. Could not even get in it. After finally being able to get into my car and no help whatsoever from OnStar, I decided to call the dealership. I plead with the person on the phone to find someone to help me, it was after 5:00, I am sure people were ready to head home and I was in a panic. The guy I was telling my issue to goes and gets Matt (don’t know his last name) but he is the shop foreman. He got on the phone and said don't worry, I know exactly what you need to do. In literally 5 minutes he walked me through and fixed my issue. I was so happy that I think I told him I was sending him a dozen roses and told my friends if he was single I would marry him lol. He is what every dealership and business needs. He obviously knows Cadillac vehicles and to jump in to help me resolve my issue, he was a superstar. If it was not for him, I would have had to deal with another annoying call with OnStar and waiting for a service to show up and they probably would not be able to troubleshoot my issue. I was also parked in a lot in the North End, which would have been very costly if I had to leave my vehicle there overnight. Whatever you pay him, you need to pay him more!!!

Don Sudbay is the best Chevy service I have ever - Tayles77

Don Sudbay is the best Chevy service I have ever received, Simply the best. Heads above Herb Chambers who I dealt with for years, I found out the Service manager doesn’t even know what he is talking about. My son told me about Sudbay and they fixed my problem in 2 seconds, Chambers had no idea how to fix it, awful.

Thank You Bill DeLuca Cadillac for a great - don

Thank You Bill DeLuca Cadillac for a great experience Your sales person Marc Ganek is a terrific sale representative and a key asset to your company