1st Nissan of Simi Valley - Service Center

Easy to book appointments online. Robert Martel is my favorite service tech to work with. Great communication, very friendly, and always honest. favorite service tech to work with. Great communication, very friendly, and always honest. More

Rafael Martinez was thorough, friendly, and knowledgeable!! We would use them again for our vehicle service!! knowledgeable!! We would use them again for our vehicle service!! More

Rafael always makes sure I get the best service. Hes always knowledgeable, and everything goes smoothly. My car runs well after a service, which is great because it has 250,000 miles on it. always knowledgeable, and everything goes smoothly. My car runs well after a service, which is great because it has 250,000 miles on it. More

Robert always takes good care of me and my car when I take it for service I will only come to this Nissan because of him. take it for service I will only come to this Nissan because of him. More

Excellent Service Manager Robert. Always courteous, prompt and greets me with a smile. prompt and greets me with a smile. More

First Nissan provides a great and very courteous service. Their service manager, Rafael Martinez, is especially helpful in writing up the issues that need to be dealt with. The visit was entirely pleasant Their service manager, Rafael Martinez, is especially helpful in writing up the issues that need to be dealt with. The visit was entirely pleasant and productive in returning a more reliable vehicle. More

Always a pleasure dealing with Mr Robert Martel. He’s always friendly and courteous and I trust him wholeheartedly with service on my car. I would not take my car to anyone else. always friendly and courteous and I trust him wholeheartedly with service on my car. I would not take my car to anyone else. More

Customer Service is excellent. Always treated with care and courtesy. Handled my issues quickly and efficiently. They completed replacing my battery and fixing another issue I didn't know about all under and courtesy. Handled my issues quickly and efficiently. They completed replacing my battery and fixing another issue I didn't know about all under warranty. This particular Nissan I did not purchase at 1st Nissan, but I have in the past and will do so in the future. More

First Nissan of Simi Valley Service Advisor Robert Martel professionally answered every question and concern I had regarding my repair. He patiently answered every follow-up call I made and personally inspe professionally answered every question and concern I had regarding my repair. He patiently answered every follow-up call I made and personally inspected my vehicle prior to repair to ensure I was addressing every aspect needed in my repair. Robert Martel is very passionate and knowledgable in his position as a Service Advisor at First Nissan of Simi Valley. I enjoyed my contact and many conversations I had with Mr. Martel. Robert truly understands that any repair being paid by a customer comes with stress. His genuine honesty and devotion to his profession truly made my repair experience better. More

DISHONESTY RUNS RAMPANT THRU THE SERVICE CENTER THEY PULLED A SCAM OFF INVOLVING A CAR I BOUGHT AND I KNEW THEY WERE NOT BEING HONEST BECAUSE THEY USED A PRIOR OWNERS WARRANTY COVERAGE TO GET THE REPLA PULLED A SCAM OFF INVOLVING A CAR I BOUGHT AND I KNEW THEY WERE NOT BEING HONEST BECAUSE THEY USED A PRIOR OWNERS WARRANTY COVERAGE TO GET THE REPLACEMENT PART COVERED AND CHARGED NEW OWNER FULL COST TO REPLACE A REPAIR NISSIAN WAS DOING FREE.FACTS ARE IN BLACK AND WHITE THEY PRINTED OUT THE WARRANTEE DOCUMENT RIGHT IN FRONT OF ME IT WAS UNDER OLD OWNER AND THEY HAD NOT PUT MY NAME IN SYSTEM AS HAVINGCHAGED OWNERSHIP THIS MADE REPAIR NO COST TO THEM AND GAVE THEM THE OPPORTUNITY TO CHARGE FULL COST TO NEW OWNER IT IS A SCAM AND THEY HAVE PROBABLY DONE IT OTHER TIMES TO OTHER UNLUCKILY CUSTOMERS More