Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

495 Mazda

Lowell, MA

Overview
Employees
Reviews
Vehicles
4.7
3,039 Reviews
For one of the best selections of Mazda vehicles around, visit 495 Mazda. 495 Mazda is on the Tewksbury Lowell line There has never been a better time to own a New Mazda as many of the models are setting the standards as to what an automobile should be. Always stylish, efficient and fun-to-drive, a Mazda vehicle means reliability and quality for years to come. If you have ever owned one, you know exactly what we are talking about For those that are not too familiar with Mazda, feel free to stop on in and meet with one of our Specialists today!
Contact Dealership
View Awards

720 Rogers St

Lowell, MA

01852

Directions

By Type

Showing 3,039 reviews

November 29, 2025

DO NOT I repeat DO NOT purchase a car from 495 Mazda in Lowell. Definitly DO NOT get your car serviced there - unless you would like to have to have your engine rebuilt...... Went in for an oil chang More

by Arleighk14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Ghandchi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2025 -

495 Mazda responded

Thank you for sharing your feedback. After thoroughly reviewing your case, we confirmed that your vehicle did, in fact, require a cylinder head replacement. This repair was fully covered under the manufacturer’s warranty. Additionally, we provided you with a rental vehicle at no cost for the entire three-week repair period. While we always strive to complete repairs as quickly as possible, the global shortage of auto parts resulted in unavoidable delays. We recognize this was an inconvenience and, to further support you, we also offered three months of lease payments totaling $1,500. Although you declined this compensation, we extended it in good faith based on the circumstances. We understand how frustrating unexpected vehicle issues can be, but we took every possible step to address the problem promptly, fairly, and at no financial burden to you. Based on these actions, we believe 495 Mazda handled your situation appropriately and went above and beyond to assist you throughout this process. Thank you again for your feedback and the opportunity to address your concerns.

Nov 30, 2025 -

Arleighk14 responded

YOU did not offer 3 months of lease payments - Mazda National did. And you did NOTHING to get that I had to call myself and make that happen. You said my car was unsafe even after the repair (I have that in writing) AND you said it would cost me a lot of money to get into a new lease. And the icing on the case is your GMs voice mail (which I also have) - "Your car is ready - come get it" after saying he was going to follow up with customer care try and get me in a vehicle that is safe. Terrible terrible customer service. But of course you also won't say what happened at that oil change soooo.... don't worry I found a better dealership that DID work with me to get me in a safe car. Liberty Mazda in Wakefield - top notch professionals.

November 19, 2025

495 Mazda is a sensible choice for scheduled and warranty service for a Mazda. They work with you to make sure everything is fair and reasonable. More

by DV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliza Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2025 -

495 Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at 495 Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

October 25, 2025

Excellent experience for my first visit to Mazda service. Everyone was friendly I loved the video update and the opportunity to message while my car was being serviced. Thank you! More

by christine.strickler
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliza Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfonzo
Report | Print
Oct 25, 2025 -

495 Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 21, 2025

I’ve been servicing my cars here since January 2021. I have never had an issue and always find them extremely honest and fair. More

by Steph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Ghandchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Soun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Aponte
Report | Print
Oct 21, 2025 -

495 Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 11, 2025

Unlike prior service visits my 15,000 mile service visit went smoothly and timely. Video of tire and brake remaining life checks is very helpful. I hope to recommend this dealer in future reviews. More

by CX-30 New Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr. Ford
Report | Print
Oct 15, 2025 -

495 Mazda responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

October 01, 2025

Excellent customer service, they are very easy to work with. My experience was a pleasant one More

by emurphydunn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Ghandchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marangoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Ladd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2025 -

495 Mazda responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing 495 Mazda!

September 30, 2025

I went to mazda to fix one of the windows did not go up and down it had a loose bolt that fell got put back together working now emily was super awesome taking care of it thank you emily and everyone at ma More

by Tommy316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2025 -

495 Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing 495 Mazda!

August 20, 2025

The staff is so friendly and the work is done timely manner. I would recommend to everyone. More

by Widdie25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 21, 2025

Very easy buy process and sale representative Alex was very friendly and not pushy with us when we were looking at different models. Would recommend this dealership if you are looking for a new Mazda More

by Jkearns1268
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Ghandchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Marangoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Soun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 19, 2025

I have received three amazing services from 495 Mazda and thorough videos after detailing what was done. In December 2023, the advisor was Paul M Deziel and in July 2024, the advisor was Jonathan Terrero. I More

by aaronmbry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Deziel and Jonathan Terrero
Report | Print
1
2
...
304