518 Auto Sales of Norfolk

Salesman was great. Management, Alex in particular, is bent, crooked, zero anything good. Verify your vehicle was actually inspected and passed. Do not take delivery of Management, Alex in particular, is bent, crooked, zero anything good. Verify your vehicle was actually inspected and passed. Do not take delivery of vehicle until you do so or else you'll get a vehicle with no engine, a current inspection sticker and Alex swearing you stole the engine when you took delivery of the car (exaggeration to drive the point home). More

What a great experience buying two vehicles at the same place. Marcel and Deborah were great place. Marcel and Deborah were great More

518 AUTO SALES SCAMS DISABLED VETERAN If you’re considering purchasing a vehicle from 518 Auto Sales, I implore you to reconsider based on my dreadful experience. Last Friday, I paid over $900 to h considering purchasing a vehicle from 518 Auto Sales, I implore you to reconsider based on my dreadful experience. Last Friday, I paid over $900 to have a vehicle shipped from Virginia to Albany, Georgia, for my brother, trusting their commitment to a timely and smooth transaction. However, the reality has been anything but. Firstly, the price of the car did not at all reflect its condition, but despite my reservations, I proceeded because it was the vehicle my brother has always desired. From the moment the purchase was finalized, the service plummeted into non-existence. Promised updates on shipping were absent, and attempts to establish communication have been utterly futile. Since the supposed shipping date, I have called the dealership THREE times, contacted the salesperson directly TWICE, and left MULTIPLE messages. Responses? None. During two calls, I reached someone who only put me on hold for over 12 minutes each time, leading nowhere. Emails and texts have similarly gone unanswered. It’s now Wednesday—a full business week—and not only is the vehicle’s whereabouts unknown, but no one at 518 Auto Sales seems capable of picking up a phone or responding to a message. The dealership indicated that the car might arrive by Sunday, or Monday at the latest, yet it’s midweek with no word, no confirmation, nothing. My brother is effectively housebound, waiting for a delivery that was supposed to be a surprise and straightforward. This lack of communication and disregard for customer service is not only UNPROFESSIONAL; it’s DISRESPECTFUL, ESPECIALLY IN A MILITARY TOWN where you EXPECT BUSINESSES TO DEMONSTRATE INTEGRITY AND RESPECT TOWARDS SERVICE MEMBERS. Walking into 518 Auto Sales, you might be impressed by the lineup of sleek or clean cars, but don’t be deceived. The quality of their vehicles is not matched by their customer service, which is non-existent once they’ve made a sale. With a dubious mix of high internal ratings and a mediocre public score, it’s clear that this dealership prioritizes facade over substance. This isn’t just POOR CUSTOMER SERVICE; it’s an outright NEGLECT OF BASIC BUSINESS ETHICS. I AM APPALLED AND DEEPLY REGRET MY DECISION TO ENGAGE WITH 518 AUTO SALES. To others in the military community and beyond, LOOK ELSEWHERE WHERE YOUR SERVICE AND SACRIFICE ARE RESPECTED AND VALUED. More

Ryan was really easy to work with. Not pushy at all. Helped however he could. When it came time for wheeling and dealing. The folks were fair and willing to negotiate a win for me and Not pushy at all. Helped however he could. When it came time for wheeling and dealing. The folks were fair and willing to negotiate a win for me and themselves. More

I went to the car lot on Friday April 5 2023 I walked away with a jeep liberty I worked with Kyle and Jeff I’m very happy with my purchase So if your in the market for a car or truck 518 is the plac away with a jeep liberty I worked with Kyle and Jeff I’m very happy with my purchase So if your in the market for a car or truck 518 is the place Thank you guys god bless More

They were so friendly and helpful while finding the perfect truck for us! Thank you Ryan and Team! perfect truck for us! Thank you Ryan and Team! More

I urge everyone to run away. There are 100 dealerships in Norfolk- go to one of them instead. We bought a car from this “dealership” last Friday. It’s now Thursday. They knew we There are 100 dealerships in Norfolk- go to one of them instead. We bought a car from this “dealership” last Friday. It’s now Thursday. They knew we just moved out of town, but wouldn’t let us take the car home. It needed an inspection. That’s what we were told at least. We paid the down payment, we signed the loan agreement, we signed the monthly installment paperwork, we did everything. Our brother stayed in town for what was supposed to be 2 days longer just to be fed more xxxxxxxxx and now has missed an entire week of work!! They don’t give a xxxx about the impact they’ve caused on our life, on my brothers life, on anyone’s lives except their own! They won’t even work with us to give us the money back by tomorrow!!!! The newest excuse is that we suddenly aren’t approved after WE WERE ALREADY APPROVED! My husbands credit score is almost 700 and we’re approved everywhere we look….. yet this little spot cant approve us? Okay. I’ve been put on hold for hours at a time. Disrespected, pushed aside, been spoken to like xxxx, lied to continuously, yet I’ve been gracious, patient, & kind. They even accidentally charged $5 less on the down payment and my husband pointed it out so we could pay that and weren’t shorting these ppl. Yet we still got treated like this!! The police will be with my husband tomorrow when he comes in to get our money back since apparently its a process to issue a refund. However we paid cash and it should just be handed back to us. If this check is not ready, we will proceed with filing a lawsuit. We have every bit of proof and recorded phone call we need to prove the xxxxxxxxx we’ve been dragged through. & if I go into labor on this trip that shouldn’t even be taking place, that will be added to the lawsuit as well. More

They were very helpful and straight to the point. No one pressured me to get any of the beat up vehicles. In fact, I was going to buy one that had engine problems and they recommended that if I don’t No one pressured me to get any of the beat up vehicles. In fact, I was going to buy one that had engine problems and they recommended that if I don’t want to have a difficult time with that BMW I should look at the better ones they have. Thank goodness I listened, because I ended up with a 2015 BMW that was in a great condition with only a small broken A/C vent. More

Amazing experience if your looking for a new vehicle go see Andrew and the people at 518 auto. They will get you right and quickly. Can’t say enough good things about them. see Andrew and the people at 518 auto. They will get you right and quickly. Can’t say enough good things about them. More

I got the suv from them I asked them to fix’s something’s on it the man told me he would and didnt because now I got to pay 2500$ to get it fix’s they did me wrong but don’t get me wrong I like the suv but i on it the man told me he would and didnt because now I got to pay 2500$ to get it fix’s they did me wrong but don’t get me wrong I like the suv but it’s costing me more money now More