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518 Auto Sales of Norfolk
Norfolk, VA
720 Reviews
518 Auto Sales is your local dealership that cares. We have been in the Norfolk area for quite some time now, and we love providing our friends and neighbors with the vehicles that they need. We want you to feel right at home when you come to our dealership, and we will always greet you with a friendly smile. We take the time to make sure that you get everything you need. 518 Auto Sales is a no pressure dealership. Sit back, relax, and let us do the work. We will find you the perfect vehicle at the perfect price. On this page, you will find all our contact information. Give us a call, send us an email, or stop by and see us in person. We hope to talk to you very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 720 reviews
September 27, 2026
Denzel was amazing helping me out, 5 stars all day long go cowboys live my new truck go cowboys live my new truck More
by ashlealeona
Employees Worked With
September 25, 2026
Brandon was very responsive, knowledgeable, attentive and respectful. Everything went smoothly and the process was quick and seamless. The entire staff were welcoming, friendly and funny. Love the workmanshi respectful. Everything went smoothly and the process was quick and seamless. The entire staff were welcoming, friendly and funny. Love the workmanship and team work. More
by kdfg05
September 22, 2026
Bait-and-switch — documented with screenshots, buyer beware. VEHICLE: 2012 VW Jetta GLI Autobahn, VIN 3VW4A7AJ1CM384898, Stock #7766 TIMELINE: • Found listed on Cars.com at $3,999 base, mileage s beware. VEHICLE: 2012 VW Jetta GLI Autobahn, VIN 3VW4A7AJ1CM384898, Stock #7766 TIMELINE: • Found listed on Cars.com at $3,999 base, mileage shown as 75,722. • Called and spoke with Brandon. Asked directly about availability and mileage — he confirmed available, quoted ~73k miles. • I mentioned the Carfax showed 92,190 actual current miles (the 75,722 figure is from a 2023 event, not current). His response: "maybe that's why it's so cheap... we have over 500 cars, cycle about 50 a week, take the trip, if you don't like that one we have others." • Scheduled an appointment through their text system for Sunday 11:00 AM (their opening time), specifically requesting to hear the engine cold start rather than have it pulled up and idling. This was confirmed in writing twice — once immediately, once again the day before with an explicit repeat: "we'll leave the Jetta parked until you get here." • Drove several hours from out of state for the appointment. • Arrived at opening. Told on the spot the car "wasn't here" / had "a serious mechanical failure" — quote: "sometimes we take a loss, that one was more like a mechanic's special." No advance notice despite confirming availability by text less than 24 hours earlier. Was then offered other vehicles on the lot instead. • Left without being shown any vehicle, since I wasn't going to make a purchase decision in an unprepared, high-pressure redirect situation. • Called Brandon the next asking directly: is the car here or not, and what's actually wrong with it. He said "I think it's out back, let me call you back in 5 minutes." No callback after 3+ hours. • Followed up again via text hours later with a final, direct, good-faith message. Confirmed he was active/reachable that same day (had already answered other questions from me), but this message went unanswered for 2+ hours and counting. • Throughout this entire period, the same VIN remained actively listed and marketed on Cars.com and on 518's own site, with the price fluctuating: $5,157 (8/7) → $3,999 (9/1) → back to $5,157 (9/18, right around my visit) — and it is still listed as available today with a "Get Cash Offer Now" / active inquiry form live on their own website. A car they don't have or has genuine catastrophic mechanical failure doesn't get relisted as available at a higher price weeks later. This has the hallmarks of a classic price-anchoring bait tactic: advertise an unrealistic price to generate lot traffic and calls, then redirect in-person visitors to higher-priced inventory once they've made the trip. I have the full text/call history and screenshots documenting every step of this timeline, including the confirmed cold-start appointment, the on-site denial, and the ongoing live listing. Buyer beware — verify everything independently, don't make a special trip based on a phone confirmation, and don't expect a straight answer about what's actually on the lot. More
by Stephen Moran
September 19, 2026
After our family vehicle was totaled, we were stressed about finding the right replacement. Kabe made the entire process easy and comfortable. He was incredibly knowledgeable about the different vehicle about finding the right replacement. Kabe made the entire process easy and comfortable. He was incredibly knowledgeable about the different vehicles we looked at and took the time to explain everything without any pressure. We were honestly surprised by how much he knew and appreciated that he gave us all the facts so we could make the best decision for our family. By the time we test drove our 2019 Ford Expedition XLT, we knew it was the perfect fit. We left feeling confident and excited about our purchase. Highly recommend Kabe if you're looking for someone honest, knowledgeable, and genuinely helpful! 🚙💯 More
by Devin N.
Employees Worked With
September 19, 2026
Denzel was awesome, love my work truck 518 you got a good one, will be back for my next truck one, will be back for my next truck More
by ahousley84
Employees Worked With
September 18, 2026
Denzel and Chris was awesome, Alex was great too, i live my new GMC, they helped me out and i love them for that ❤️ my new GMC, they helped me out and i love them for that ❤️ More
by angelenaj18
Employees Worked With
September 16, 2026
Kabe and and Wendy were amazing and they have plenty of great vehicles to choose from. would recommend 10/10. great vehicles to choose from. would recommend 10/10. More
by joshcorne23
September 16, 2026
Great experience would recommend for a trustworthy dealership to help you find your next vehicle dealership to help you find your next vehicle More
by toddhwtt
September 16, 2026
Chris, Wendy and Stern were amazing! They helped us find the perfect new vehicle for our family! They were all very professional kind helpful and patient! I would absolutely recommend th They helped us find the perfect new vehicle for our family! They were all very professional kind helpful and patient! I would absolutely recommend them to everyone I know looking g people they can trust ! More
by jess71520
September 15, 2026
Amazing help with car purchase and care of quality great guy and super knowledgeable in field guy and super knowledgeable in field More
by joejoedevizio
