A Better Way Wholesale Autos

Buyer be ware I bought a 2012 Ford Fusion from Better Way Wholesale Auto Sunday 12/20/15. We called that morning and asked about a couple of cars a 2012 Nissan Sent I bought a 2012 Ford Fusion from Better Way Wholesale Auto Sunday 12/20/15. We called that morning and asked about a couple of cars a 2012 Nissan Sentra along with 2 other cars. We were told to be there before noon as it gets very busy in the afternoon. When we arrived a sales person named James met us up front. My first impression was poor, the sales area was 15 to 20 desks with no privacy and the sales people were dresses in Jeans and T shirts looking very unprofessional. I thought twice before continuing but the prices looked good so we gave them a chance. The first car we were interested in was the Nissan. James went to get it off one of their lots but returned after about 20 min. stating he is having trouble locating it. Now inquired over the phone about this car and was told it was available. The second car we inquired about a Toyota was available but due to safety inspection could not be road tested, We then asked about a Chevy Cruz and James stated he would look for the Nissan again when he went to pick up the Chevy. Still no luck with the Nissan but the Chevy had fairly low mileage and was a good price. We went to clime in and i noticed that the interior was in pretty rough shape for a car with less than 40,000 miles. We test drove it anyway and during the test drive a cover for the fuse box fell off and hit my leg and fell to the floor. This ended the thoughts on this car and if my son was not in dire need of a car before he went back to College it would have ended the day but we decided to continue to see if something would fit. While looking James suggested the Ford Fussion. He stated for the money they seem to give you allot. So we picked one out and he went to find the car. When he returned the car looked much better that the first and the test drive went well. Please note that none of the cars we looked at were cleaned up after they bought them from auction. So we sat down to talk about purchasing this car. I understand that they have fairly good pricing but was going to try to haggle some. James stated that the list price was it and they do not move from that price. That was ok except that they add a 198.00 vin etching fee say that this fee is non negotiable. They also charge a conveyance fee twice what a normal dealer. Now I looked up the Kelly Blue book price on this car as well as asked about a car fax sheet. When I brought up the KBB price James stated they use NADA pricing and brought up the price a Excellent condition 2012 Fusion would sell for and stated it was 3500.00 less than jf I bought it from a car dealer. Now during the test drive it was stated that we may be able to see a Car Fax if one of the listing sites they use has one but they guarantee that the car has never had any accidents or was a salvage car. Now he shows me a car fax that states it was in an accident and was listed at 850.00 under KBB dealer resale value of the car by car fax. Again he uses the line that NADA has it 3500.00 higher. Needing a car for my son and knowing it is a fair price I leave a deposit of 1000.00 and plan to pick up the car Monday or Tuesday. Leaving there I find out about a death in the my immediate family and when he calls Monday I tell him i may be delayed picking up the car. He was very apologetic and said to call when I was ready. I call the next morning and say I have some time in the afternoon around 1 if he could get the car ready for delivery. He agrees 1:00 will be good and I arrive at 1:00 only to here he is at the shop and was not around. He states he would be about 10 min. Now we are paying cash and delivery should take 15min. at most. We waited 45min till he came and then stated the car was still at the shop for safety inspection. Now i have to be at a funeral home to make arrangements at 3pm (plenty of time to get a car delivered if it was ready when we agreed) but we sat there for 1 1/2 hrs till the car arrived and then another 30min to sit with the financial people. During this time my Wife and I witnessed the most unprofessional work environment we have ever seen. Sales associates dropping the Fbomb during discussions they were having about other cust. or what they did last night. Now I am getting real frustrated as it is approaching 3pm and my car is still not ready so I go to talk with the sales manager and his attitude is well that is how we do things around here. I have seen people waiting 6 to 8 hrs before. I stated i called for a 1:00 pick up and this was Bull and he stops me and say i don't talk with people who swear and when you are done come talk civil with me. ARE YOU KIDDING AFTER WHAT I SAW AND HEARD GOING ON IN THAT SALES AREA. I then stated I was suppose to be making funeral arrangements at 3pm and his answer was looks like you are not going to make it. If they did not have my 1000.00 I would have left then. Finally at 3:10 they took us in and took about 10 min to get the car ready to drive away. Now i am leaving and the low tire pressure light is on and oil change needed light is on. I go back inside to let them know and was told they do not have a computer to turn off the oil light but the oil was just changed the sticker on the window sticker shows that and the tire pressure is a sensor issue and we do not fix those. Now this car had a safety inspection. When i got home we checked the pressure in the tires and added air and the sensor went off. Went to a garage and verified oil was changed and they turned off the light for oil change for free. Bottom line is if price is all that matters to you and you don't mind being treated as cattle (just another car to sell) then you can go here But if you like some service and professionalism this place is not for you. I personally will never shop here again or recommend anyone to go here. My total savings was about 500.00 and the service I received was not worth the money saved. More

Great experience My sister told me about ABW she got her car from here I must say my experience was just has good I worked with Dan & Eric both handle the process very My sister told me about ABW she got her car from here I must say my experience was just has good I worked with Dan & Eric both handle the process very well it was easy to get into a car and a whole lot of cars to choose from I will recommend ABW to anyone looking for a car. More

My favorite sales man !!! I had such a wonderful experience at a better way. Junior was so helpful and really met my needs to find the right car for me. He made it his number I had such a wonderful experience at a better way. Junior was so helpful and really met my needs to find the right car for me. He made it his number 1 priority to get me the car i wanted and i was so pleased when i recieved the keys to my car. Thank you i will definitely be back for my next car!! More

Honest, knowledgable and no pressure! The whole experience was easy! I looked at their inventory on-line, found a couple vehicles I was interested in, stepped in the dealership, and within The whole experience was easy! I looked at their inventory on-line, found a couple vehicles I was interested in, stepped in the dealership, and within 2 hours, I was driving home with my 2015 Chevrolet Equinox! Thery, my sales consultant, guided me throughout the process and was very knowledgeable. Remember, as it states in the name, they deal with "Wholesale Autos". I would recommend doing some homework prior. If you want to know the history of the vehicle, run a car fax or similar report. This will give you the complete history. They are not a new car dealer, so there may be a door ding. Bottom line is, I had a Great experience and would recommend A Better Way to anyone. Further more, I would not hesitate to buy my next vehicle from them as well. More

Terrible dishonsst dealership. would never vo thefe again! Worst car dealership ever. I put a large down payment on a vehicle I was interested in. I was no able to get the car. The staff kept giving me excuses Worst car dealership ever. I put a large down payment on a vehicle I was interested in. I was no able to get the car. The staff kept giving me excuses. They could not get the cars paperwork. I tried four six weeks to purchase a vehicle from them, I kept getting excuse, I finally demanded my money back and went to another reputable dealership and drove out that day with the same vehicle! Stupid, rude, incompetent idiots! Never go there, they are terrible and great customers like garbage. Really! How do they stay in business? More

A sketchy used car dealer I would not recommend this place. When you go to test drive the car and the gear shifter head and one sun shade are missing, and the brakes sound lik I would not recommend this place. When you go to test drive the car and the gear shifter head and one sun shade are missing, and the brakes sound like they're completely shot, you know you're at a sketchy place. That being said they are certainly very busy. It is a small place with limited parking, and they have to go get your car from a satellite lot if you want to see it. Be prepared to wait for your car. Also, all other dealers I visited over the next two days badmouthed this place. Salesman Miguel was very nice to deal with though. More

Love my Car! Thank you! James Palmer was very honest with me. He worked with me to find a car that I loved and could afford. I never felt overwhelming pressure to purchase James Palmer was very honest with me. He worked with me to find a car that I loved and could afford. I never felt overwhelming pressure to purchase a car as I had experience at other dealerships that tried to convince me that I could afford payments beyond my budget. In addition, James went over the functions of the car several times and was never short with me. I appreciated this as I went from a vehicle that did not have power locks, or a radio with a CD player or Aux output or a locked gas tank. He also showed me additional features that the Jetta has and made me feel comfortable with my decision to purchase the vehicle. More

burchase car Excellent service by Eric Wilson. car value excellent. I dont want to write a long eval. purchase was quick less then a day. I selected car on-lin Excellent service by Eric Wilson. car value excellent. I dont want to write a long eval. purchase was quick less then a day. I selected car on-line More

Superior Customer Service A Better Way is the best way to buy a car. James listened to my needs and helped me look at as many cars as I wanted before I found the perfect one. T A Better Way is the best way to buy a car. James listened to my needs and helped me look at as many cars as I wanted before I found the perfect one. The buying process was quick and easy with friendly service all along the way. I highly recommend this dealership - ask for James Palmer for the best experience! More

Excellent service. Great experience. A better way wholesale was a great experience. Kyle was very personable and made us feel comfortable with our purchase. Great service and great people A better way wholesale was a great experience. Kyle was very personable and made us feel comfortable with our purchase. Great service and great people. More