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A Better Way Wholesale Autos - Service Center

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3 Lifetime Service Reviews

423 Rubber Ave, Naugatuck, Connecticut 06770

3 Reviews of A Better Way Wholesale Autos - Service Center

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July 03, 2013

"second time I had an issue with service, first time when..."

- pokie24

second time I had an issue with service, first time when i bought my truck. I was told they would repair the rip in my seat, they set up appointment, dropped the truck off and nothing was done for two day, they kept passing the buck on who's fault it was. they finally repaired it after a week of blame game. Now I have an issue with power lock on driver rear door, had truck a whole day to find out why wasn't working, never ordered the part, and never called to say what problem was. So told them i was coming to get it, got there and door was ripped apart, when i asked why wasn't put back together the woman that I told i was on my way done there, said because they didn't know i was coming to get it. So i set up appointment for the repair. Guess what? Called to check on it, they said door lock works fine, no problem, that's because they check the the front one and never order the part anyway, so the same women I originally talk to and who call the warranty people, didn't even remember it, and couldn't even be bother to look in the records for the info. Was told she would find out the issue and eta on time, two hours later nothing. So i called back and again nothing but incompetence. said I didn't give her enough time to see if part was ordered. Her supposed manager was no help. Worse service I have ever dealt with.

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Recommend Dealer
No
Employees Worked With
service
March 12, 2013

"last year, after an auto accident i have to look a family..."

- bajangaamad1

last year, after an auto accident i have to look a family vehicle. after two months search i found a van at this dealership. at the time of signing the paper they offered me to buy a warranty. the finance office gave me fake promises, which later on became a scam when i needed. they said that if any thing happen to this van they will give me rental as well as will take care of the van, which already had 101000 miles on it. i felt that the warranty would be a peace of mind for the next four years when i need it. i paid for this so called warranty almost $ 2900. that was total around $ 11500 i paid at that day. off course, i have to borrow some of the money from my family. after four months passed the van started giving me problem. i have hard time to start the van. i checked the starter and the battery out but they both were fine. the problem still there. i took the van one of warranty company' authorized service center for the first time, who did the diagnosis. the guy gave me the estimate of $1900 from which i have to pay $700 for the parts and the service which were not covered under the warranty. this was the starting point when i thought that i made a critical mistake to buy this warranty. i called the company who told me that this is not a warranty, guaranty or insurance. this is a service contract, which has it own rules, regulations and conditions. i took van back because i was not expecting this kind of response. further, after few weeks the van stopped. i had to send the van to a Honda dealership to do the diagnosis. they did not except others' diagnosis, which i already paid. the service manager told me that van needed a 100,000 miles service included time belt and other components to be replaced. he gave me estimate of around $2000, which he said the company will not pay because i did not do the regular maintenance. i went back to the dealership who sold me this van after it has 1001000 on it. they refused to do any thing regardless they knew the service should been done before they selling the van to someone. i ask you a question. suppose you buying something and also you know that you have to spend another $ 1000 or so in next few months to run your ride. would you buy the so called warranty or even would you buy this ride? i know your answer. now i decided to do something fight back against this fraudulent purchase. i contacted to DMV, BETTER BUSINESS BUREAU, CONSUMER PROTECTION DEPARTMENT, LAWYERS, SMALL CLAIM COURTS. in the mean time i have to take the van back and gave to someone else to repair it who personally offered me warranty that if his done work give me problem in the future he will do the service for free. DMV is looking into this dealership's fraudulent deals, BBB also still in touch with me, lawyers encouraged me to go to the small claim courts, which is my next step. I've paid another $2000 to fix the van without any company's help plus $2900 which i paid to the company. i learned my lessen, never trust verbally promises. you need to let them write down on the paper. do not do just the car fax, look into other problems which are not reported or need to be done before you buy it. i would never recommend this dealership to anyone either to my friends or anyone else. you may look my response with the company at Better Business Bureau' web site.

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Recommend Dealer
No
Employees Worked With
service manager
June 23, 2011

"Place is a mess. Un organized liars. Bought a 05 Subaru..."

- lowwill

Place is a mess. Un organized liars. Bought a 05 Subaru Outback XT. After purchase brought it to my mechanic and said I needed new a le boots. Also laugh and said they even wiped all the grease away lol. Small problems they fix but it was a hassle. No people skills just $$$seen is all they see.

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No
Employees Worked With
Service Dept.
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