ALM Hyundai West - Service Center

I had a great experience with Mr. Smith. He was so kind and helped me through a very stressful situation that was the fault of another dealership. He did all he could to ensure I left Smith. He was so kind and helped me through a very stressful situation that was the fault of another dealership. He did all he could to ensure I left happy! More

I know it's not a Mercedes service center but you should recommend to your service technicians to treat every customer with the same service you would get from a luxury service center. recommend to your service technicians to treat every customer with the same service you would get from a luxury service center. More

They don't do the work properly and the wait is long even with appt. Had to come back three times because the work was never completed. with appt. Had to come back three times because the work was never completed. More

Crew is very informed and the work was finished promptly. Very friendly professional, helpful staff. Very friendly professional, helpful staff. More

The dealership has good customer service, but needs more amenities in their waiting room like snacks and more drink selections. amenities in their waiting room like snacks and more drink selections. More

Previous buying and service experiences have ruined this dealership for me. Before my appointment I was called several times by a Jennifer West about buying my car and getting into a newer model for the sam dealership for me. Before my appointment I was called several times by a Jennifer West about buying my car and getting into a newer model for the same or lower payments. I never EVER want to buy another car here, even if it is under new management. Immediately after my appointment, I was reached out to by a Greg, a salesperson, asking how my shopping was going. Just, no. More

The staff were very helpful and considerate of the services I needed. Also, I was able to get a good discount on my purchase. services I needed. Also, I was able to get a good discount on my purchase. More

Always very nice and respectful. Assist with any questions I have and get the job done quick Assist with any questions I have and get the job done quick More

Jameel was great and and showed great customer service and professionalism through out the whole experience and professionalism through out the whole experience More

The wait was long but everything got done without any issues, will go back again issues, will go back again More