ALM Kia South - Service Center

Service was on time and on budget. Very easy to access and a very caring staff. Very easy to access and a very caring staff. More

Unprofessional service. Took 2 weeks for a battery to be changed. Tried calling multiple times to check on the progress of my service only to be transferred and eventually h Took 2 weeks for a battery to be changed. Tried calling multiple times to check on the progress of my service only to be transferred and eventually hung up on. The one time I managed to get through I was met with a voicemail message that told me the mailbox was full before promptly hanging up. When I finally got my car back I was rushed out the door and never even received an apology for the inconvenience. More

I did not receive the complimentary car wash as indicated in the invoice. Aggressive sales person in the waiting area. in the invoice. Aggressive sales person in the waiting area. More

Did not complete the maintenance requested. I have tried making contact multiple times with no response. I have tried making contact multiple times with no response. More

great experience with Tracie Roberts during the oil change. good communicator. the service was reasonably fast. will come back. Only thing I didn't like is the wrong price quote on the website before t change. good communicator. the service was reasonably fast. will come back. Only thing I didn't like is the wrong price quote on the website before the visit. it was really off. the Quote was like $35 and the actual was about $100 More

Very professional and kind. Always puts the customer first and provides excellent service in the back Always puts the customer first and provides excellent service in the back More

I waited 4 hours, they brought my car out looking sloppy like they rushed and didn't check over their work, they didn't do an actual diagnostic but a "walk around" one which means they didn't even get to th like they rushed and didn't check over their work, they didn't do an actual diagnostic but a "walk around" one which means they didn't even get to the root of the issues I wanted them to address (and they hadnt). I left them with more issues than I came in with. My car constantly smells of gas and gets worse everyday, my engine light came right back on 2 days after, and they never even fixed my headlight issue which was my main concern because I drive at night! I'm pissed off because I know whatever new problem they've created for me is going to be costly and their not going to accept ownership for the issue (they never do) but also because my old mechanic moved away I have no choice but to go back to them and their all clearly lazy. My next review is going to corporate cause if I'm paying over 1k, I expect the service to go well not create more problems. More

Great and fast customer service. The attendant was very polite and knowledgeable. Made my experience pleasant. The attendant was very polite and knowledgeable. Made my experience pleasant. More

The service dept lacked communication. I don’t feel as if my car was diagnosed properly and all of my issues were not addressed. I do not care to return to this location as I do not feel v I don’t feel as if my car was diagnosed properly and all of my issues were not addressed. I do not care to return to this location as I do not feel valued as a customer. More

Great Facility! Outstanding customer service. Bilingual Help. This KIA Auto Shop is in another level. Excellent experience. Thank you and keep up the good work! Outstanding customer service. Bilingual Help. This KIA Auto Shop is in another level. Excellent experience. Thank you and keep up the good work! More