ALM Kia South - Service Center

Kept my car for 2 weeks and had done nothing to it. When I asked about a list of possible areas that could have been checked, I was told those areas had not come up and if they were checked, it could When I asked about a list of possible areas that could have been checked, I was told those areas had not come up and if they were checked, it could take up to 3 months! Service department never answers its phone - this is really bad business. After 2 weeks, I picked my car up, as it could be driven. More

This is about your sales staff. Tried to take advantage of an appraisal while my vehicle was being serviced. Talked to several sales personnel, even told them the exact vehicle I w Tried to take advantage of an appraisal while my vehicle was being serviced. Talked to several sales personnel, even told them the exact vehicle I was interested. One hour later I left the Maintenance area and had never been contacted. Poor self starters on the dales staff. Three hours for an oil change and tire rotation is too long More

They are very fast with their services and always are very welcoming. They keep you updated on scheduled maintenance and make sure you are satisfied while leaving. very welcoming. They keep you updated on scheduled maintenance and make sure you are satisfied while leaving. More

I had an appointment scheduled for 3:30 pm on 8/22/22 to get 4 new tires and an oil change. I didn’t leave the dealership until 6:30 pm, which Is typical of this service department even if I was only getti get 4 new tires and an oil change. I didn’t leave the dealership until 6:30 pm, which Is typical of this service department even if I was only getting an oil change with an appointment. I get in my car 8/23/22 only to find my tire pressure light on indicating that not 1 but all 4 of my new tires are low in pressure I have to miss work to get this taken care of, as if that was not enough I look at the paperwork for the mileage on my oil change its states 39,251 miles however my car only has 37,800 miles on it. So I’m questioning if the even did an oil change. Needless to say their “Service department is Horrible. More

My car no longer works after you all did my oil change and I keep calling and trying to get you guys to fix it for free because it was working before and the service manager was fired after so I know some and I keep calling and trying to get you guys to fix it for free because it was working before and the service manager was fired after so I know something is going on More

It was an easy, simple and smooth process to easily come in as a walk in and get my oil change. Also, the complimentary wash was thoughtful as well. Will definitely come back to see Maya since she took care in as a walk in and get my oil change. Also, the complimentary wash was thoughtful as well. Will definitely come back to see Maya since she took care of me when I was there. More

Hire more people and hire QUALITY STAFF. I had to come to this place three times in a 2 month timeframe to get my brakes serviced properly. And have to wait 5-8 hours for the service to be c I had to come to this place three times in a 2 month timeframe to get my brakes serviced properly. And have to wait 5-8 hours for the service to be completed. UNACCEPTABLE! More

Diagnostic Rates are unclear and exorbitant Service dept was not aware of my appointment Engine lubricant cap was left off dept was not aware of my appointment Engine lubricant cap was left off More