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Acton Toyota of Littleton
Littleton, MA
3,696 Reviews
Acton Toyota of Littleton pledges its sales process will be:
Simple
We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure.
Honest
We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect.
Guaranteed
We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Finance Experience
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Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 3,696 reviews
August 16, 2011
Acton Toyota is one of the very few dealers who knows how to RESPECT your customer. Travis did a fantastic job from finding the right car for me and making sure the overall package had everything met to my e to RESPECT your customer. Travis did a fantastic job from finding the right car for me and making sure the overall package had everything met to my expectations. He made extra effort to accommodate my previous vehicle return to another dealer and gave me a rental until the new car was ready. He got the (new) tires replaced to match my preference, which I have seen other dealers refuse. There were other similar things which I know many dealers just won't care but Travis chased and got them done. Their level of commitment and drive to make customer satisfied was evident in their work (not just words). In summary, I highly recommend this dealer and Travis McCarthy for any Toyota you want to buy. More
by vc9000
Employees Worked With
Travis McCarthy
August 13, 2011
Everything was smooth when I completed a 75K intermediate service with my Toyota Sienna until I came home. I found a line of scratch on the van's right side that extended from the rear wheel well up to right service with my Toyota Sienna until I came home. I found a line of scratch on the van's right side that extended from the rear wheel well up to right front door. I tried to had it "buffed" back at the dealer just to correct it, after all it is only a minor scratch. But after several phone calls to Eric Moeller and more follow-up e-mails, nothing was done as of today. Out of frustration, I had it fixed already, by myself. This is really a big disappointment from this dealer. They have been good up to excellent (that's why we came back as repeat customer for our 2nd car) until now. Except for one voice mail and an e-mail scheduling me on my out-of-town vacation week to come to the dealership, I have nothing in response except a machine voice mail. I can understand the busy activities at the dealership, but not to respect your customer's time - a lot of time wasted on following up is a sure way to lose what you have gained over the years. Probably you have grown big over the years of sales and service excellence but not paying attention to small details can slowly erode your leadership. This is the 2nd service rep that I have worked with the past 3 months - they gave me a business card for any follow-up after check-out but doesn't respond to promptly when called. More
by JFBARCINAS07
Employees Worked With
Eric Moeller
August 13, 2011
I found this dealer offering the lowest price on the truecar.com. They gladly agreed to honor the price I got from the website, and gave me a straight forward number of OTD price, which is also low. My truecar.com. They gladly agreed to honor the price I got from the website, and gave me a straight forward number of OTD price, which is also low. My local dealer cannot match their price but they are too far from me and I decided to buy local. The salesman who helped me, Ken Hsu, a nice and frank Taiwanese, is quite good at assisting distant buyers. (He also speak fluent Chinese). He assisted me for a whole day on the phone and I wish I could make the deal with him. Overall, low price, friendly and straight dealer. More
by lmh19841018
Employees Worked With
Ken Hsu, Ken Hsu
August 08, 2011
Excellent experience from the first phone call. I felt like I was Wellington's only Customer and he was working to ensure I would get the best possible treatment, car and deal. In addition to Wellington, like I was Wellington's only Customer and he was working to ensure I would get the best possible treatment, car and deal. In addition to Wellington, everyone I met was very positive and Customer focused. The best car buying experience I ever had. More
by cliff0424
August 06, 2011
This was my second new vehicle purchase from this dealership. With internet prices easy to obtain from various sources, the selling price of the and the trade-in offer was about what I expected them dealership. With internet prices easy to obtain from various sources, the selling price of the and the trade-in offer was about what I expected them to be. I was more than happy to buy another Tacoma so I didn't press the negotiations past the fairness point. The high point of the whole experience was working with my salesperson. He was both attentive and friendly. I appreciated his quick responses to my online inquires and phone calls. If the service department performs as well as the salesperson, I'll be a happy customer. Don Martin More
by frontenac
Employees Worked With
Kenneth Hsu
August 05, 2011
WE went there with a check engine light. The code that WE went there with a check engine light. The code that was given to us was bad and it would have cost 3600 to repair. What I needed was an over all r WE went there with a check engine light. The code that was given to us was bad and it would have cost 3600 to repair. What I needed was an over all report of how diagnostic was done, how did the pin point that the problem was what they said it was. also, the diagnostics is 99$. I can get that 80$ gadget and do it myself. What is the 99$ for? I need to see a full diagnostic report. There is a lot of critical data that goes on with a engine code. I may not fully understand it but I need to be assured that the job was done end to end. More
by kanwalddeep
August 04, 2011
My son, Bruce purchased 3 cars from Shawn Gormley and recommended I talk with Shawn. I did ask for Shawn when I first went to Acton Toyota and after meeting him and talking with him, felt very comforta recommended I talk with Shawn. I did ask for Shawn when I first went to Acton Toyota and after meeting him and talking with him, felt very comfortable as he answered my questions and explained my options. Buying a new vehicle can be stressful, and I appreciated how Shawn didn't pressure me at any time. I think Shawn is an asset to Acton Toyota. ps. Your facility is amazing More
by rollerblade
August 03, 2011
I am writing this review as someone who was not very "excited" about having to purchase a new vehicle. However, Acton Toyota of Littleton and Jim Sullivan in particular were highly recommended so I dec "excited" about having to purchase a new vehicle. However, Acton Toyota of Littleton and Jim Sullivan in particular were highly recommended so I decided to take the first step and visit the dealership. I purchased my new 2011 Camry SE that day (within hours actually). Jim and everyone involved in the process were very helpful and made the experience very enjoyable. I intend to bring my Camry back there for regular maintenance based on the customer service I received the day I purchased it. More
by Nannyg
Employees Worked With
Jim Sullivan, Jim Sullivan
August 01, 2011
MY experience with Acton Toyota has been the greatest. I had purchased a vehicle previously and now I went back to purchase another one.Also i had recommended my sister inwhich she also purchased her vehicl had purchased a vehicle previously and now I went back to purchase another one.Also i had recommended my sister inwhich she also purchased her vehicle from Acton Toyota. My sales person Tomas Revetria was great. He was very patient, attentative and answered all my questions. When i weent to pick up my new vehicle he showed me everything about it and also told me if i had any questions etc to give him a call or email him. I could not let go of the pricing in Acton Toyota, other dealers were just too much. Acton Toyota sticks to their words when they say something, nothing is hidden. Great job to Tomas Revetria. Keep up the good work. More
by sanchezl2876
Employees Worked With
Tomas Revetria
July 28, 2011
This was one of the more pleasant dealership I have ever been to. I have traveled around looking for a MX-5 Mazda for my wife, its been her dream to have a sports car, I have seen a lot of good ones and pro been to. I have traveled around looking for a MX-5 Mazda for my wife, its been her dream to have a sports car, I have seen a lot of good ones and probably would have bought one , but the saleman were real jerks, I don't ask from anyone to kiss my a... but would like to be respected. Leo and the financial person Peter were just great, no nonsense. I will tell my friends about all the fine cars this dealership has and the wonderful service. Thanks Glenn & Louise Morris More
by Buzzmo
Employees Worked With
Leo Aligaler
