Acton Toyota of Littleton

There are two things that I like the least in life, funerals and buying cars from dealers. I contacted Doug Shepard via email and worked with him on info gathering and price negotiation for the Toyota funerals and buying cars from dealers. I contacted Doug Shepard via email and worked with him on info gathering and price negotiation for the Toyota Tacoma I recently purchased. When I have to buy a vehicle I usually work with three dealers and do business with the one that provides the best price and all around responsiveness. Doug was the only one of the three who was quickly responsive to my questions and also provided me with the best deal. When I went to test drive the Tacoma it was conveniently parked right in front of the dealership and ready to go for a ride. That was nice. Prior to taking the second test ride, in one of the pictures on the web site, I noticed a loose wire, a connector of some sort, protruding out from the console. I was immediately disappointed when I saw this as I thought it was a connector for a trailer brake. This would have been a deal breaker for me if the vehicle was used to towing. Doug and his sales manager showed the picture to Mark Bentley in the service department and he immediately identified the wire as an iPod interface, that was a relief because I really wanted this vehicle. The deal was sealed after that and Doug brought me through the signing process which was quick and painless. Doug mentioned that he would be getting some guidance for processing the deal since this was his first sale. He was kind enough to explain that to me and I appreciated that. Doug did a great job by the way, a much better job than some other sales persons who previously worked with me on their 125th deal at other dealers. All in all Acton Toyota was a great experience, no pressure, very friendly environment and a very smooth signing process. I will most definitely recommend this dealership to friends and family. Thanks to Doug and the team at Acton Toyota the car buying process became much more enjoyable! Thanks guys! Jim Schultz More

The sales and finance individuals above were very thorough, friendly, and knowledgeable. It made the sales process a very enjoyable experience. All my questions were answered to my satisfaction and d thorough, friendly, and knowledgeable. It made the sales process a very enjoyable experience. All my questions were answered to my satisfaction and done in a professional way. I would not hesitate to recommend Acton Toyota to my friends and relatives. More

The Toyota dealership, now in Littleton, has the best customer service setup I have ever experienced. Here are some of the reasons I say that: 1. No appointments necessary. 2. Upon arriving, immed customer service setup I have ever experienced. Here are some of the reasons I say that: 1. No appointments necessary. 2. Upon arriving, immediately drive inside into a clean, bright area, where you are met and escorted to the check-in area. 3. There are 8 service reps, each in a spacious well-lighted open office, and the wait time is very short. 4. Once paperwork is complete, you are given a voucher for either breakfast or lunch in the upstairs cafeteria, that has a menu of tasty choices, and your selection is cooked/prepared especially for you (i.e. not pre-made). 5. The downstairs waiting area has well-spaced comfortable furniture. 6. A separate room with computers for internet use is available. 7. Beverages and snacks are easily accessible, and free to the customers. 8. Several copies of different newspapers are readily available. In short, they've thought of everything. More

We have purchased two cars at Acton Toyota. A 1996 Camry and a 2003 Camry. They are still with us and operating nicely. We service them exclusively at Acton Toyota. This is one fine dealership, both sal and a 2003 Camry. They are still with us and operating nicely. We service them exclusively at Acton Toyota. This is one fine dealership, both sales and service. Everyone is friendly and helpful. Service has been a pleasure. They do what is needed. They know when something we don't suspect needs attention. We never feel that something is inappropriate. We trust this dealership. This means a great deal to us. The amenities for waiting customers are terrific and very welcome. Access to the upstairs cafeteria is a great thing. And a coupon is provided for a free meal on service day. Coffee, juice and donuts are available through the day downstairs. A really nice touch. What more can I say. We are big fans of Acton Toyota. It is really good to have them here. More

I didn't really expect to be buying another car so fast, but my road and two-wheel-drive just don't mix in the winter. I had a pretty specific list of what I wanted (and options I did NOT want) and acceptab but my road and two-wheel-drive just don't mix in the winter. I had a pretty specific list of what I wanted (and options I did NOT want) and acceptable colors. It took a little time (but not longer than expected), but Travis found me the AWD Sienna equipped just how I wanted it, at a great price and a very fair trade-in. No hassles, no bull, just another easy straight-forward deal. Acton Toyota of Littleton's customer service is the best! More

I was looking for a used Prius in a particular color with low mileage. Scott found it for me several months after I first went in and called me. The car was beautifully clean inside and seems to be in excell low mileage. Scott found it for me several months after I first went in and called me. The car was beautifully clean inside and seems to be in excellent shape mechanically. Everything went very smoothly, with the exception of some nicks and scratches that were supposed to be fixed and were not. Over all, everyone was very helpful. More

Couldn't be happier with our new car purchase from Tom Downing and Acton Toyota. After an internet inquiry for a specific model with options, the car was on the lot and priced aggressivly, no games. My wi Downing and Acton Toyota. After an internet inquiry for a specific model with options, the car was on the lot and priced aggressivly, no games. My wife and I came up the next day, test drove the car, and met with Tom. He wanted to know our questions and concerns, answered everything. We met with Jack Lloyd in finance, who gave us some add on suggestions which we declined, he politely replied "fine" and went over the numbers with us line by line twice so we understood the figures exactly. They gave us a voucher for lunch, and when we had finished, the car was ready and we drove it home. Fantastic. After dealing with a larger dealership earlier in the week with very disappointing results, it seems Acton Toyota has taken new car buying into the 21st century with a no-hassle, informative, and service- friendly approach, just what consumers have come to expect. I will be recommending Tom and Acton Toyota to all my family members, friends, and neighbors...Tom Downing is now my "car guy", and Acton Toyota is my dealership. Well done! Ed & Donna from Whitinsville, MA More

This was a very positive experience. Leo was professional and courteous. He did "listen" to what I wanted and worked it appropriately. Peter was also very attentive, and explained things perfectly. I would r and courteous. He did "listen" to what I wanted and worked it appropriately. Peter was also very attentive, and explained things perfectly. I would recommend this dealership/staff to my friends. More

My experience buying a new Prius was terrific. The dealership is impressive in their attention to detail and their responsiveness to customer questions and concerns. My test drive was an important pie dealership is impressive in their attention to detail and their responsiveness to customer questions and concerns. My test drive was an important piece of my decision to buy. I heartily recommend them. Jerry Thomas, our sales guy, was a real pro. He was informed, attentive and conscientious in making the entire process go smoothly. More

Our purchase of a 2011 Prius through Acton Toyota was the most pleasant experience in purchasing an auto we ever had. It was as if we had been there before and they were our neighbors for years. No pressure most pleasant experience in purchasing an auto we ever had. It was as if we had been there before and they were our neighbors for years. No pressure at any time, overall very pleasant experience. If I had more money, I would have purchased two vehicles. I have already recommended this dealership to three of my friends and family. So, keep an eye out for us at the front door. More