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Acton Toyota of Littleton

Littleton, MA

4.3
3,696 Reviews
Acton Toyota of Littleton pledges its sales process will be: Simple We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure. Honest We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect. Guaranteed We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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221 Great Road

Littleton, MA

01460

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Showing 3,696 reviews

December 16, 2010

It was the first enjoyable car buying experience of my life. People were professional and upfront about the price. The showroom and facility are beautiful and will make servicing the car a MUCH nicer ex More

by betsyorlando1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve agusta
December 16, 2010

I recently purchased a toyota tacoma from Acton Toyota. My experience was exceptional. The professionalism and courtesy received from Tom Downing made the entire process enjoyable. Prior to visiting Acto More

by telong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Downing, Tom Downing
December 16, 2010

So I really wanted to like this dealership - I really did... and many of my initial dealings with them were quite good. I saw a used car I was interested in, submitted a request for info online and bega More

by mavrwl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregg McHugh
Dec 30, 2010 -

Acton Toyota of Littleton responded

It is disappointing to read of your unsatisfactory experience at our store. Certainly we erred and for this everyone here at Acton Toyota is sincerely sorry. I appreciate very much that you do not believe we attempted to engage in any "bait and switch" sales tactics. Our dealership has long prided itself on its exceptional customer service and always desires to do what is best for the customer. Unfortunately, we clearly failed to deliver the type of experience you had hoped for based on the many positive customer reviews on this site, DealerRater.com. Please allow me to congratulate you on the purchase. We hope the vehicle serves you well for many enjoyable years. Should you wish to contact me please feel free to do so directly at 978-431-5867 or through email at ben.koller@actontoyota.com. Respectfully, Ben Koller Internet Sales Manager ActonToyota.com

December 16, 2010

I had never come during business hours and was shocked at how pleasant and accommodating everyone was. I came with a small child and we were completely comfortable, fed, had plenty of space, access to the t More

by megancbrown1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve
December 15, 2010

Our buying experience was great! Our needs were respected and appropriate options were offered. For once it was a pleasant experience. Our test drive covered a good array of road types. The lengt More

by kotoole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Brown
December 14, 2010

Our experience with Scott and Acton Toyota as a whole was very good; smooth, professional, friendly. Scott was friendly, informative and respectful. We appreciated the low-pressure respectful approach. More

by JBBox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Vachon, Scott Vachon
December 14, 2010

Had a very positive and efficient experience with Leo at Acton - came in to see and drive the vehicle, then went home to do my research. They had priced it right at bluebook, though carfax suggested it was More

by sheilaheen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Allgaier
December 14, 2010

ACTON TOYOTA IS A DELIGHT TO VISIT AND A GREAT PLACE TO BUY A CAR.THEY HAVE A VERY HELPFUL AND FRIENDLY STAFF. I RECENTLY TRADED IN MY OLD SIENNA FOR A NEW SIENNA AND I WANTED A.W.D. CRIS JOHNSON WORKED W More

by RONALD 3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CRISTOPHER R JOHNSON, Chris Johnson
December 13, 2010

Wonderful experience. Price was below invoice so there was no reason to haggle. Salesman was able to close the deal with only one trip to the "man in the back room" and this was largely because they had q More

by dmonroe1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawn Gormley(sales), Keith(finance), Frank(finance)
December 12, 2010

acton toyota....it is simply "the best"! i have been a acton toyota....it is simply "the best"! i have been a customer there for 13 years....my carolla is still going strong, but when it comes time to buy More

by psances
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : randy irwin
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