Acton Toyota of Littleton - Service Center

We have bought two Highlanders from here. The second was in the middle of the COVID pandemic. We had heard great things about them and I have seen nothing to contest that. In particular ha The second was in the middle of the COVID pandemic. We had heard great things about them and I have seen nothing to contest that. In particular has been our recent experience. I discovered our 2021 Highland had a factory defect of a misaligned lift gate. Snow from a blizzard was able to get through the seal, as could sunlight. This was a very subtle defect that even I did not notice for 9 months and was not at all the fault of this dealership. I brought it in and was not even sure myself if the issue was valid, but they quickly agreed there was a problem and agressively set out to solve it. They first tried replacing the spring struts and hinges. That did not resolve it. Then they went all the way to replacing the entire lift gate and working to get the alignment perfect. They even ran water over it for an extended period of time to be sure it was right. Yes, it took over two weeks to resolve, but they did not rush it but did what was right to get the right parts with no shortcuts. During this time we we given the use of a loaner vehicle without the need to even request it, and totally without charge. I know that such experiences do not always lead to the best outcomes or experience with a dealer or service department, but we are very impressed and could not be more pleased with the outcome! More

The service dept is top notch. Always reliable, honest, and high quality work in a comfortable setting. Always reliable, honest, and high quality work in a comfortable setting. More

been going here for years. always friendly, courteous and professional. always an excellent experience. highly recommend and professional. always an excellent experience. highly recommend More

Staff were quite.knowledgeable, courteous and very helpful during the car check up process. Efficiently done visit. Thank you. helpful during the car check up process. Efficiently done visit. Thank you. More

I was notified by DMV that my inspection sticker had expired. I call Acton Toyota and Leo told me to come right over. We did and Leo got us our new sticker promptly. expired. I call Acton Toyota and Leo told me to come right over. We did and Leo got us our new sticker promptly. More

Always friendly, professional service whenever I bring my car in for service. Despite the covid impact, service was relatively fast. car in for service. Despite the covid impact, service was relatively fast. More

Great service even with no advance appointment. Thanks for fitting me in for a fast inspection. for fitting me in for a fast inspection. More

Thank you TJ for the excellent service you provided today. Acton Toyota is a fantastic place to purchase and service your vehicle. today. Acton Toyota is a fantastic place to purchase and service your vehicle. More