Acura Columbus

Nice Customer Service Quality I had an A16 routine maintenance service at the dealership and the waiting time was less than I expected. After the routine services, I also had a nic I had an A16 routine maintenance service at the dealership and the waiting time was less than I expected. After the routine services, I also had a nice car wash and I was very happy what I got. Nicely, the service also helped me install the new state license plates and I was very surprise to have this kindly free charge service. More

Pleasant Acura was able to service my car on the same day as I called to make the appointment. They were very informative and fast and the atmosphere is very Acura was able to service my car on the same day as I called to make the appointment. They were very informative and fast and the atmosphere is very pleasant and everyone is friendly no pressure at all More

B16 Service Acura Columbus is always very professional and friendly from scheduling to checking out. I never feel a sense of sales pressure when presented with a Acura Columbus is always very professional and friendly from scheduling to checking out. I never feel a sense of sales pressure when presented with additional concerns or recommendations for maintenance. More

Very accommodating!! The guys at Columbus Accura made me feel valued and gave me the information I needed to make my purchase with the knowledge I was getting a Great car The guys at Columbus Accura made me feel valued and gave me the information I needed to make my purchase with the knowledge I was getting a Great car for a great price. Thanks Guys!! Teresa More

Smooth Experience The sales person I interacted with most (Andrew Bine) was very responsive and helpful throughout the process. Once at the dealership, everyone seemed The sales person I interacted with most (Andrew Bine) was very responsive and helpful throughout the process. Once at the dealership, everyone seemed to be friendly, courteous and professional. The buying process was pretty smooth, stress free and up-sell free. Andrew did a bang-up job of listening to my needs and help to the best of his ability to get me the best deal. Not only was he responsive pre-sale, but very responsive post sale as well. All in all I would definitely recommend Acura Columbus to my friends and colleagues. 5* to Andrew for all his help and professionalism. More

A1 service. Thorough and professional from the moment i arrived to when i left. I trust them that they arent going to mislead me about services needed (or NOT nee Thorough and professional from the moment i arrived to when i left. I trust them that they arent going to mislead me about services needed (or NOT needed) for my vehicle. More

Dealer takes customer satisfaction very seriously We recently had our car in for new tires and a wheel alignment. There was a bit of a mix up on when the car was to be finished, but the dealer worked We recently had our car in for new tires and a wheel alignment. There was a bit of a mix up on when the car was to be finished, but the dealer worked very hard to get the car finished and to make our service visit satisfactory. It was great to see how involved and concerned they were with customer service. It was very clear to see how important customer satisfaction is to them, and that is a very good thing. More

Personnel very professional Sales and Financial personnel were very thorough and discussed all options, both with the vehicle and financing. They honored the True Car maximum dis Sales and Financial personnel were very thorough and discussed all options, both with the vehicle and financing. They honored the True Car maximum discount and were professional during negotiations. More

Friendly and professional Called ahead on 2 potential vehicles and Adam had them both out front waiting for me when I arrived for test drives. Adam was pleasant to deal with a Called ahead on 2 potential vehicles and Adam had them both out front waiting for me when I arrived for test drives. Adam was pleasant to deal with as was the rest of the staff. They even drove my other vehicle home for me! Excellent experience. More

Bad customer service-Changed after complaint I serviced my Acura RDX there and customer service was bad. Not able to use the coupon which I printed from their website. Car was not washed and vac I serviced my Acura RDX there and customer service was bad. Not able to use the coupon which I printed from their website. Car was not washed and vacuumed either and no one cared to inform me that they had broken car wash . They promised to do the car wash next Day when I sent an email but Who will drive to just get a car wash. Update: Larry called me and apologized for the bad experience . He promised to send car wash coupons and promised to provide next service free. Awesome service after the complaint. I hope others need not to complain in future. i More