Acura Columbus - Service Center

Great People I continue to marvel at the upbeat culture at Acura Columbus (new customer, third service appt). Whereas lousy customer service and disengaged employ I continue to marvel at the upbeat culture at Acura Columbus (new customer, third service appt). Whereas lousy customer service and disengaged employees seem to be the new norm, this dealership is so refreshingly different it's almost like the Twilight Zone. From the valet guys who greet you, all the way to the ladies at checkout, EVERYONE appears to love their work and they seem genuinely interested in making your visit as pleasant as possible. I've stayed in luxury hotels whose staff don't care this much about their guests. I'm 51 and I've NEVER written a customer review. Who knew a routine visit to a service department at a car dealership would compel me to do so. Hats of to the owner, managers and all the teammates who practice what the preach. More

Keeping your word They kept their word and did what they said they would. I have no problem recommending them. I look forward to having our vehicle serviced at this d They kept their word and did what they said they would. I have no problem recommending them. I look forward to having our vehicle serviced at this dealership in the future. More

Not Much Help Purchased a new RSX for a college student, who goes without driving several weeks at a time. On multiple occasions, the battery has gone dead, which Purchased a new RSX for a college student, who goes without driving several weeks at a time. On multiple occasions, the battery has gone dead, which almost never happened with previously-owned Accura MDX used in the same manner. Technician was almost no help...suggesting a plug-in "trickle charger," which isn't very practical for a large campus lot with no power outlets. Guess I need either a different car, different technician, or different driving pattern. More

All Well - Minus The Wash As always, my service, oil change and tire rotation went awesome! I was welcome, quickly checked in, offered a complimentary snack and enjoyed the sho As always, my service, oil change and tire rotation went awesome! I was welcome, quickly checked in, offered a complimentary snack and enjoyed the showroom & waiting area. 45 minutes later I checked out and was told my car had been cleaned - always a plus as there is nothing better than a clean car. I walked outside and was immediately bummed that the wash wasn't the same as last time. Dirt streaks all over the exterior, not tire shine or rim cleaning. I get it, it is a free car wash so beggars can't be choosers, but the way my car was presented to me was disappointing and not one I would imagine Acura would like to leave their lot and serve as a presentation. Unfortunately I didn't say anything as I had to run to a meeting, but I did re-wash my car the following morning to give it that nice clean and presentable look that I was anticipating from Acura. - Tim More

Professional approach, punctual , good work On time, thoroughly checked car, fixed all issues. Was a pleasure to deal with Would take my car back there again And price for the work perform On time, thoroughly checked car, fixed all issues. Was a pleasure to deal with Would take my car back there again And price for the work performed was fairb More

Second Consecutive Oil Change with Overfill I had an oil change as part of a A123 Maintenance Service in Sep 2015. I brought my own oil (5Qt +1Qt Mobil1 0W20) and ask that the remaining oil be I had an oil change as part of a A123 Maintenance Service in Sep 2015. I brought my own oil (5Qt +1Qt Mobil1 0W20) and ask that the remaining oil be left in the 1 Qt container so I might use it to add between changes if necessary. When I went to pick up my vehicle I was told there was no remaining oil, it took all of it. 2014 MDX manual states 5.7 Qts oil required when changed with filter. Next day when I checked the oil it was 1/4 to 3/8 of an inch above the full mark on the dip stick. On 3 Mar 2016 I had my 2014 MDX oil changed as part of a A1 Maintenance Service. I explained the above experience to the service advisor and indicated that I did NOT want my vehicle overfilled this time. I told him that the manual states it only requires 5.7 Qts with oil and filter change. He verified this by checking a chart that the techs have back in the shop. I was given back 100ml of oil in the 1Qt container when picking up my vehicle. If you do the math, you will find this still is incorrect. Although my vehicle was not overfilled as much this time as last, why does it have to be overfilled at all. This is not rocket science! More

Car Service As always I was treated with the highest respect and received a great service. I was informed every step of the way and given options. At times coupon As always I was treated with the highest respect and received a great service. I was informed every step of the way and given options. At times coupons are sent out. More

Fantastic service Fast, very professional and courteous from the drop off / check in process thru the billing they never missed a beat. Far above and beyond other deale Fast, very professional and courteous from the drop off / check in process thru the billing they never missed a beat. Far above and beyond other dealerships I have worked with. More

As always, takes care of everything and then some Love these folks! Wouldn't go anywhere else, far beyond experiences I've had elsewhere. Always very polite, very helpful, in and out quickly. Th Love these folks! Wouldn't go anywhere else, far beyond experiences I've had elsewhere. Always very polite, very helpful, in and out quickly. The service here is exactly why I'll keep buying Acura. More

Very Inpressed I didn't have to lift a finger! they met me at the door and escorted me through the whole process. The waiting room was comfortable. The customer serv I didn't have to lift a finger! they met me at the door and escorted me through the whole process. The waiting room was comfortable. The customer service was amazingly warm. I will be back to get my Acura serviced! Thank you for making me feel welcome! More