Acura Columbus - Service Center

Summary I appreciate the papers with what was checked and knowing what to watch for in future services. All staff were friendly and helpful. Thank you! I appreciate the papers with what was checked and knowing what to watch for in future services. All staff were friendly and helpful. Thank you! More

Unable to duplicate issue and couldn't diagnose from my desc Having intermittent issue with steering wheel volume and channel buttons not working when using radio, cd or iPod. If you hit the channel button it i Having intermittent issue with steering wheel volume and channel buttons not working when using radio, cd or iPod. If you hit the channel button it increases volume. If you try to use the down volume button it increases it too. Car needs to be turned off and restarted to get it working right again. Due to it being intermittent they could not duplicate problem and because they couldn't duplicate are unable to figure out how to diagnose or correct issue. Jami said to try and video it next time it happens; which will be tough since I'll probably be driving. Not to mention the only thing that would show is the volume level increasing in the car and the number of volume level increasing on the display....which is what I told them happens. Also couldn't figure out why car has problem playing music from my iPhone (display reads Loading or Unsupported). Again they couldn't duplicate problem and suggested getting a new cord. No problems with cord when using my iPod. They had some sort of gas leak and were evacuated which meant I couldn't return loaner and get my car before I needed to get my son from school. They were totally fine with my coming back in Saturday morning but Jami said they'd be working later than the regular 6 pm closing time (due to being behind because of evacuation) if I wanted to get back that evening. I showed up at 6:01 and computers were off and cashier was ready to head out the door. She was nice enough to check me out even though it was news to her they were staying late. More

Good service I had a good experience with the prompt and quick service of my vehicle. The employees were good at explaining what the issues withe car were and got I had a good experience with the prompt and quick service of my vehicle. The employees were good at explaining what the issues withe car were and got it taken care off More

Stellar service Zach was extremely friendly and helpful and worked with me to make sure I was extremely happy with my service appointment. Despite spending well over Zach was extremely friendly and helpful and worked with me to make sure I was extremely happy with my service appointment. Despite spending well over $1000 more than I had anticipated, I left feeing like this was one of the best car service appointments I've ever had. More

Fantastic! Already referred friends! Bob was by far the best service rep that I have ever worked with. He was very clear on what he was going to do, and why he needed to do it. His friend Bob was by far the best service rep that I have ever worked with. He was very clear on what he was going to do, and why he needed to do it. His friendliness and quick service was the best part of the experience, so I didn't feel pressured or "out of the loop". He needs a promotion so he can show everyone how it's done! Thanks Bob! More

Speedy Airbag Repair w/ Friendly Service - BUT I received a recall notice on my 2010 Acura RDX Turbo regarding the airbag, so naturally I contacted my local Acura dealer, Acura Columbus, as soon as I received a recall notice on my 2010 Acura RDX Turbo regarding the airbag, so naturally I contacted my local Acura dealer, Acura Columbus, as soon as I could. They arranged for me to receive a rental vehicle, free of charge, until the time came that they received in the replacement parts to remedy the airbag issue. Then, my scheduled repair appointment was set for 4/29/16. The repair time was very quick, less than an hour-and-a-half, and everyone I encountered was very professional, courteous and friendly. However, I noticed upon driving home that there was an issue with my repair - every time I turned my wheel, I'd hear a rattling sound coming from within the steering column, as if a loose screw had been dropped inside and not recovered. Now I have to return to the dealer service center to have this issue resolved. It's inconvenient, but the fine service I've received otherwise speaks loudly to th quality of this dealer. I just wish my airbag repair had been completed completely correctly... But we're all human. More

Very disappointed! Took too long in the checkout line. Everyone too busy eating lunch at their desks. I really don't want to smell the onions and tacos or watch people Took too long in the checkout line. Everyone too busy eating lunch at their desks. I really don't want to smell the onions and tacos or watch people eating their giant sandwiches as I stand in line. Car was filthy. Wondering why it was washed on Friday when it wasn't ready for pick up until Monday. You need to figure out the flow in the parking lot as it is ridiculous pulling in and out. More

Great Service!! Great service again from Acura Columbus. Car was done in less time than quoted and nice and clean. I highly recommend Acura Columbus for sales and s Great service again from Acura Columbus. Car was done in less time than quoted and nice and clean. I highly recommend Acura Columbus for sales and service. More

Reliable service Received my car within given projected time frame. Had great availability of service dates and time. Car was washed and looked better than when I to Received my car within given projected time frame. Had great availability of service dates and time. Car was washed and looked better than when I took it in. Staff is friendly. More

Columbus Acura Service Department Columbus Acura service began with a friendly and prompt greeting. Jami Meredith kept me informed of my service work during the day. She provided excel Columbus Acura service began with a friendly and prompt greeting. Jami Meredith kept me informed of my service work during the day. She provided excellent customer service. More