Acura Columbus - Service Center

First Service Experience I was VERY pleased with my first service at Acura Columbus. I felt that everyone cared about me and my car. I came 1 1/2 hours away to buy this car a I was VERY pleased with my first service at Acura Columbus. I felt that everyone cared about me and my car. I came 1 1/2 hours away to buy this car and then to have it serviced. I was concerned about how I would be treated. It was the BEST car service experience I have ever had. I will come the next time feeling confident and pleased that I chose Acura Columbus to purchase my car and to have it serviced. EVERYONE we talked with was VERY helpful and kind. More

Efficient Service was thorough and efficient. I was in and out in an hour and sometimes that is not always the case when I get my car serviced. Staff was friend Service was thorough and efficient. I was in and out in an hour and sometimes that is not always the case when I get my car serviced. Staff was friendly and helpful. I would recommend. More

Fast, friendly service! The staff is very professional, warm, and welcoming. I was in and out in an hour. I really appreciate the end to end inspection performed on my car ea The staff is very professional, warm, and welcoming. I was in and out in an hour. I really appreciate the end to end inspection performed on my car each time I take it in. More

Great service as always Brought in my 2014 MDX for its A1 service and dealt with Todd, who always does a great job and is very courteous. I continue to come back to this dea Brought in my 2014 MDX for its A1 service and dealt with Todd, who always does a great job and is very courteous. I continue to come back to this dealership (had a 2009 TL before) because they know how to make customers #1. Highly recommended! More

Service Department Outstanding Came into dealership with a burnt out low beam headlight. Service attendant, Zach explained the diagnostics to be performed and potential issues i m Came into dealership with a burnt out low beam headlight. Service attendant, Zach explained the diagnostics to be performed and potential issues i might face if it were more than a burnt out headlight. Zach was not scheduled to be in early the next morning and turned me over to Todd. Todd listened and ensured me that he would be available when i brought the car back in to get service the next morning. Acura Columbus handled this issue with my car very well. I was driven to my office at Polaris by a 22 year veteran of the company. What a pleasant experience. The work effort turned out to be only a a burnt out headlight. Outstanding treatment by everyone at Acura Columbus. I would recommend Acura Columbus to everyone. Thank you More

Trouble shooting The dealership was very professional , prompt and effective. The problem I experienced was not found but all obvious potential sites were investigated The dealership was very professional , prompt and effective. The problem I experienced was not found but all obvious potential sites were investigated. The oil change was incremental and timing was right on the estimate. Car was washed as well.. Great job. I am missing a pair of Maui Jim prescription sun glasses that if you find them please let me know. Not sure when I had them last. Larry Baker More

OUTSTANDING Customer Service! I was truly blown away by your customer service. From the young man who greeted me, to Ed who showed me to service (first visit) and Todd Skidmore we I was truly blown away by your customer service. From the young man who greeted me, to Ed who showed me to service (first visit) and Todd Skidmore were each tuned in and seemed eager to do their work WELL. John Collins came to the waiting area and explained all of the service that has been done to my car prior to my purchase. Todd came out and kept me in the loop on service needs and timing. And Julie and Joyce at checkout were delightful. Such a refreshingly professional and friendly experience. Kyle Duncan and Derek Watts were equally great to work with when I purchased in October. More

Routine oil change and service under warranty. Thanks. The service staff was very helpful and courteous. This service was under warranty period and prepaid. It's at 25000 miles service. Loaner car Thanks. The service staff was very helpful and courteous. This service was under warranty period and prepaid. It's at 25000 miles service. Loaner car was not necessary at this time. The customer waiting area is comfortable. More

Service Excellent customer service and work. Environment is very comfortable and accommodating to those using a variety of mobile devices. Truly appreciate th Excellent customer service and work. Environment is very comfortable and accommodating to those using a variety of mobile devices. Truly appreciate the quality of work and service! More

It was flawless I was met at the valet with a helpful individual who explained what I would need to provide in order to get the loaner car. He walked me to the counte I was met at the valet with a helpful individual who explained what I would need to provide in order to get the loaner car. He walked me to the counter and Amanda in the service center was great. She gave me the details for the estimate and stated that if it was possible to repair the rotors instead of replacing them that's what would happen. Low and behold it was in fact what occurred. When I returned the loaner to pick up my car it was in and out and very quickly. Love the valet for service, makes it very convenient to do before the workday begins!! Thank you More