Acura Columbus - Service Center

Making it "right" I had a serious concern with the cost and thoroughness of a repair done a couple days prior to my most recent visit to Acura Columbus and posted a les I had a serious concern with the cost and thoroughness of a repair done a couple days prior to my most recent visit to Acura Columbus and posted a less than positive review. I was contacted the following day by their operations manager, was able to discuss my dissatisfaction and was invited to return my car and have the problem corrected. A complimentary "loaner" was provided, the repair was corrected and my original cost refunded. Acura Columbus, their service department and management went above and beyond my expectations to address my concern, correct the problem and "made it right." I was very pleased. More

Good experience from good staff Did a good job and kept me updated. Very helpful and friendly staff. Appreciate all the good work. Appreciate the inspection of the vehicle Thank yo Did a good job and kept me updated. Very helpful and friendly staff. Appreciate all the good work. Appreciate the inspection of the vehicle Thank you More

oil change friendly and very accommodating schedule wise particularly when running late with pick up. washed my car even though it was raining which i appreciat friendly and very accommodating schedule wise particularly when running late with pick up. washed my car even though it was raining which i appreciated. thank you! More

Good experience Prompt greeting when I drove up and quick attention at service counter to my reason for my visit. Comfortable waiting area. Easy checkout. Professi Prompt greeting when I drove up and quick attention at service counter to my reason for my visit. Comfortable waiting area. Easy checkout. Professional service throughout. More

Great service and friendly staff! Everyone here is always so friendly and helpful! I have been bringing my car here for over eight years and I wouldn’t go anywhere else! Everyone here is always so friendly and helpful! I have been bringing my car here for over eight years and I wouldn’t go anywhere else! More

Serious concerns about the quality of the service recieved I question the auto status reports (brake pad lining). On a visit on 7.28.18 the lining measurements for the LF was 6 & RF was 4. On the most recent I question the auto status reports (brake pad lining). On a visit on 7.28.18 the lining measurements for the LF was 6 & RF was 4. On the most recent visit of 9.22.18 the measurement for the LF was 7 & RF was 7. How do brake pads get better over a 2 month period? So my concern is that either I am being mislead in order to just sell me linings or the technician that examined my care was not qualified. Either way...it's a big problem. It's a big safety issue as well as a financial one. I come to the dealership to get good service and this is not that. More

Able to take care of many issues with ease. I work 60+ hours a week and I had put off getting my Acura's scheduled maintenance because my work schedule means I would need a loaner car or take ti I work 60+ hours a week and I had put off getting my Acura's scheduled maintenance because my work schedule means I would need a loaner car or take time off of work or depend on others for rides, The service department was able to work around my schedule and get my car taken car of in less than 4 business days of my initial call. Everyone was professional and friendly and my Acura looks and drives like new. More

Excellent He took me without appointment because the sechuation and problem he understood and he didn't hazatat at all. And for that I really Thank you Zach zeu He took me without appointment because the sechuation and problem he understood and he didn't hazatat at all. And for that I really Thank you Zach zeune. More

Very good service, disappointed with dirty carpet My full service was very efficient from scheduling through the service and changing of differential fluid! I appreciate Todd explaining and advising My full service was very efficient from scheduling through the service and changing of differential fluid! I appreciate Todd explaining and advising to change the differential fluid and moving to get it changed quickly in order to get me on my way. I was very disappointed with the oily dirt left on my light colored interior floor rug. I was in a hurry or I would have sought resolution to this before I left the dealership. More

warranty repair on dent in door Acura did a very good job of repairing the dent/paint under the warranty while giving me a loaner car. they worked with the warranty company and addr Acura did a very good job of repairing the dent/paint under the warranty while giving me a loaner car. they worked with the warranty company and addressed the issue. More