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Acura Columbus - Service Center

Dublin, OH

4.9
1,310 Reviews

1,310 Reviews of Acura Columbus - Service Center

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September 03, 2018

Excellent service Zach is super helpful and one of the best service consultants. He is friendly. He explains things detail and clear. Every time my car needs service I More

by zjma01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2018 -

Acura Columbus responded

Awesome! Very proud of Zach. Thanks, John Connelly Owner/Acura Columbus

August 31, 2018

Second visit Overall friendly quick service. First visit 2 of the metal tire valve stem covers were missing. Second visit they were replaced with cheap plastic one More

by mcasper002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 07, 2018 -

Acura Columbus responded

I hope you received the information from our Service Manager, Larry Jones. He told me that we take off the metal covers because they cause corrosion and break our metal tpms sensors. We should have explained this to you when you picked up the car. I hope this clears it up for you and thank you for writing us. If anytime in the future you have a question like this you can email me johnconnelly@acuracolumbus.com or larryjones@acuracolumbus.com and we can get you an answer rather than having to go through the review process. - John Connelly Owner/Acura Columbus

August 30, 2018

Passenger airbag light on continuously Service stated light had always been on which I know not to be true . No other concrete explanation. Hope the airbag works iin an accident More

by sueandlynn4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2018 -

Acura Columbus responded

Thank you for bring your car to us for the repair. We are available 24/7 to talk to you if you have questions. John Connelly 614-763-2101 and johnconnelly@acuracolumbus.com or help@acuracolumbus.com. Thanks, John Connelly Owner/Acura Columbus

August 29, 2018

August 28, 2018 service August 28, 2018 service. I was treated like I was at a five-star hotel, friendly, interested in my issues and informative. Great job everyone! More

by DONAHUE.ANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diglia
Sep 03, 2018 -

Acura Columbus responded

Your comments definitely made us all feel wonderful. I love it. Thanks, John Connelly Owner/Acura Columbus

August 28, 2018

Class Act Just a class act service department. Can definitely tell the difference from other dealerships specifically with customer service and efficiency from More

by OHWARRANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JIM CRUIKSHANK
Sep 03, 2018 -

Acura Columbus responded

Wow! Greatly appreciated. Jami and Jim both really work hard and I am so happy that they were able to help. Thanks, John Connelly Owner/Acura Columbus

August 27, 2018

Great experience Zach Zeune was very nice and explained everything! The courtesy car was very nice and was perfect for me! My car is was ready in an hour and it was w More

by kidz6288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2018 -

Acura Columbus responded

Fantastic with Zach! Thanks for making the trip. We appreciate it. Thanks, John Connelly Owner/Acura Columbus

August 25, 2018

Helpful employees Jami was awesome helping me get the service performed on my car. Everyone was easy to work with and went out of their ways to assist me. More

by rhondaroo13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2018 -

Acura Columbus responded

Easy is what I like to read! I am glad Jami could help. Thanks, John Connelly Owner/Acura Columbus

August 24, 2018

Brake repair My experience was nothing but exceptional from the time I dropped off my car at the valet then to the checkin process with the service representative. More

by JHOOVIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Diglia
Sep 03, 2018 -

Acura Columbus responded

Awesome!!! You made my week. Thanks, John Connelly Owner/Acura Columbus

August 23, 2018

Always good service My 2012 Acura MDX has been serviced exclusively at Acura Columbus. I have nothing but positive comments . Customer service is good, car is ready in a More

by PPEYTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2018 -

Acura Columbus responded

Thanks for trusting us! We are greatly appreciative. Thanks, John Connelly Owner/Acura Columbus

August 23, 2018

friendly staff, nice loaner cars I have purchased two vehicles from this dealership. I have had excellent service and have enjoyed the friendly staff I have worked with. Most recently More

by DWHITE7159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joyce Garrett
Sep 03, 2018 -

Acura Columbus responded

I am glad that Jami and Joyce have been helpful and I thank you personally for being our customer and trusting us. It is greatly appreciated! Thanks, John Connelly Owner/Acura Columbus

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