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Acura Columbus - Service Center

Dublin, OH

4.9
1,310 Reviews

1,310 Reviews of Acura Columbus - Service Center

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August 21, 2018

Great service as always. Even though I came late to the appointment I didn’t have to wait any extra time. Everything was done fast and explained very well. More

by ITUNIND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2018 -

Acura Columbus responded

I am glad there was not a delay. Todd does a great job. In August, he received 43 surveys from the manufacturer with an overall score of 96.9 out of 100. Very impressive. Thanks, John Connelly Owner/Acura Columbus

August 20, 2018

Great dealership Friendly greeting when you arrive. Car service completed in expected time frame. Fair prices and I like that you can trust them to only recommend wh More

by HARMON.ALLYSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2018 -

Acura Columbus responded

Thanks for pointing out the texting. Hopefully we can do that for more customers. That is the way I like to communicate! Thanks, John Connelly Owner/Acura Columbus

August 13, 2018

Excellant A have purchased 3 RDX from Steve Ault and it has been a great experience each time. I just recommended that my daughter contact Steve as she is look More

by MLUSK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2018 -

Acura Columbus responded

I hope Steve can help your daughter also! Thanks 3x over for being our customer. Steve makes it easy. I'd recommend him to anyone! Thanks, John Connelly Owner/Acura Columbus

August 09, 2018

Great service It was ver easy to schedule a service appointment. It was a very quick service. I also received a detailed explanation on each item. Todd also provid More

by Acura MDX owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2018 -

Acura Columbus responded

I am glad that it was easy to schedule an appointment. Between our online scheduler and emailing us at help@acuracolumbus.com, I hope everyone finds it easy. Thanks, John Connelly Owner/Acura Columbus

August 09, 2018

Service delivered as promised, on time and right price. I purchased a used Acura and the spoiler was not anchored down. The part was ordered, but came in damaged, so they reordered and scheduled to have it More

by LittleMissy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Osbun
Sep 03, 2018 -

Acura Columbus responded

Sorry for the delay, but I am glad to read that we communicated well. That is so important!! Thanks for buying your Acura from us. It is greatly appreciated! Thanks, John Connelly Owner/Acura Columbus

August 08, 2018

Excellent service They are committed to bring the best service and make sure that the job is well done, the customer service is excellent and efficient, definitely my More

by SIEMPRELIGIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Aug 08, 2018 -

Acura Columbus responded

Thanks! That makes us all feel great! - John Connelly Owner/Acura Columbus

August 08, 2018

AC warranty work Timely diagnosis of AC problem and repair, kept up to date with what was going on with my vehicle. Easy drop-off and return with the loaner car progra More

by SSANKOVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Sep 03, 2018 -

Acura Columbus responded

I am glad Jim could help. I am most happy to read about the fact you were kept up-to-date. That is so important! Thanks for the opportunity to work on your car. Thanks, John Connelly Owner/Acura Columbus

August 06, 2018

Missed car wash They used to wash your car that doesn’t seem to be the norm anymore. I wish they would bring this back. Thank you Gina More

by A24KRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ault
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2018 -

Acura Columbus responded

Gina- We do still wash! There has been a lot of concrete work being done right outside the wash so we have had not been able to access it. I am sure you noticed all of the construction! Would you like me to send you some car wash tokens to Moo-Moo? If so, just give me the address you want them sent to. Thanks, John Connelly Owner/Acura Columbus johnconnelly@acuracolumbus.com

August 05, 2018

AWESOME the employees are customer oriented and they bend over backwards to enhance the customer experience . this was my second service on this vehicle and i More

by rphelps55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Nader, JIM CRUIKSHANK, Harrison Kniffin
Aug 05, 2018 -

Acura Columbus responded

Thanks! I was sure to share this will everyone at work. - John Connelly Owner/Acura Columbus

August 03, 2018

Great service with a smile!! I arrived for my service appointment at 7:45am and was in my loaner vehicle and on my way home in less than 15 minutes. The car was ready at the time More

by Manofsteel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Ault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Diglia, Joyce Garrett, JIM CRUIKSHANK
Aug 04, 2018 -

Acura Columbus responded

Thanks! Just what we want. Have a great weekend! - John Connelly Owner/Acura Columbus

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