Acura Columbus - Service Center

Normal service, plus a TSB I took my TLX in for normal service, and asked for a shuttle to work. When they realized that there was a TSB, they proactively set up a courtesy car I took my TLX in for normal service, and asked for a shuttle to work. When they realized that there was a TSB, they proactively set up a courtesy car for me. They ensured the parts were available, performed the service, and had me back in my car the same day. Very professional, very friendly, and the job done right. Very satisfied. More

best service ever I normally dread waiting over an hour for an oil change. They were, fast, friendly and everyone was extremely polite from the minute I pulled up. Th I normally dread waiting over an hour for an oil change. They were, fast, friendly and everyone was extremely polite from the minute I pulled up. Thank you so much! More

Excellent Service Todd Skidmore provided first class service in explaining the work to be completed on my car. He was polite, courteous and knowledgeable of the histor Todd Skidmore provided first class service in explaining the work to be completed on my car. He was polite, courteous and knowledgeable of the history of my car and the needed work to be performed. He then mentioned the recommended work to be performed with the next service. I trust Todd and the staff to do excellent work and trust their advice. There is no need to take my car any other place. More

Fast and efficient Excellent service; very attentive and helpful. Heather helped pave the way for my scheduled service and Todd executed it very well! Best service I h Excellent service; very attentive and helpful. Heather helped pave the way for my scheduled service and Todd executed it very well! Best service I have had in a long time! More

Service and Axel Replacement I was very pleased with all aspects of the service that I received from Acura Columbus. My vehicle was serviced and repaired in a timely manner and J I was very pleased with all aspects of the service that I received from Acura Columbus. My vehicle was serviced and repaired in a timely manner and Jamie kept me updated on a regular basis. More

Great service team! I have been a customer of Acura Columbus for almost 10 years. The sales and service teams are always extremely helpful. Jami was a great help; she h I have been a customer of Acura Columbus for almost 10 years. The sales and service teams are always extremely helpful. Jami was a great help; she helped me get a tow lined up and made sure I had a set of wheels when my MDX was down for the count thanks to a pesky squirrel that apparently liked to chew wires! Thanks, everyone, for getting things turned around quickly! More

Had to do too much work to find information or get help The service was not tailored to me or my car. It was all about checking boxes on a paper. Things I brought the car in for were ignored to sell the s The service was not tailored to me or my car. It was all about checking boxes on a paper. Things I brought the car in for were ignored to sell the services on the standard form. Service members and dealer emails were not consistent with each other and trying to find the right answers took multiple calls. I constantly felt I was in the dark especially as stories changed. Prices are about two and half times the cost and less warranty of other shops...so I only really used the dealership for recalls. More

Great Service, Great Place to buy a Acura! My vehicle came with a flaw in it from the factory. Without hesitation, Acura Columbus stood behind their line of vehicles and had the problem correct My vehicle came with a flaw in it from the factory. Without hesitation, Acura Columbus stood behind their line of vehicles and had the problem corrected promptly. Will always do business with Acura Columbus. Not the other guy across town. More

First class service on emergency maintenance need At the end of a 31 day cross country trip and back when a maintenance light went on indicating the need for service on my 2016 Acura MDX. I was over At the end of a 31 day cross country trip and back when a maintenance light went on indicating the need for service on my 2016 Acura MDX. I was over 3 hours from the dealership as the normal business hours were coming to an end, but I was able to contact Todd Skidmore the Service Manager to explain my dilemma of needing to get on the early morning maintenance schedule so I could manage to make it back in time for an important business meeting in Harrisburg PA. Todd told me to get in early in the AM and he would ensure the maintenance work could be completed so I could get back on the road no later than mid-morning. Everything worked out well, the service team was exceptionally professional and customer service oriented. They did quality work without gouging me on my emergent need. Wish I lived in Columbus full time to get this type of hands on service. More

2015 TLX still vibrates at highway speeds Just wish Acura would confirm or confess the Eng. design flaw and fix the vibration issue at highway speeds in our 2015 TLX AWD car. After three di Just wish Acura would confirm or confess the Eng. design flaw and fix the vibration issue at highway speeds in our 2015 TLX AWD car. After three different shops, 2-Acura and 1-Honda, the problem still continues. To me it appears some dealers aren't dealing with the issue, or they lack guidance from Acura on resolution. More