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Acura Of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.7
9,604 Reviews
Welcome to Acura of Pembroke Pines! We are located at 15601 Pines Boulevard in Pembroke Pines, FL and we invite you to stop by and enjoy our newly renovated facilities. While shopping for your new or used Acura, or bringing your Acura in for service, enjoy complimentary wi-fi and coffee while you relax in our lounge and cafe or let the kids hang out in our children's play area while shopping for your new or used Acura near Miami, Fort Lauderdale, & Pompano Beach, Florida. We have been ranked the number one volume New Acura store in the South East United States for the last 7 years in a row!* We're able to do this by providing South Florida shoppers with excellent customer service and a relaxed car buying experience.
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15601 Pines Blvd

Pembroke Pines, FL

33027

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Showing 9,604 reviews

November 11, 2023

David Campbell provided stellar experience and assistance with helping me find a vehicle. He is very knowledgeable and professional. The dealership manager, Dino, was also very helpful and kind. More

by D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Acura Of Pembroke Pines responded

We're delighted to know that David and Dino provided you with a stellar experience at Acura of Pembroke Pines. We appreciate your kind words about their knowledge and professionalism, thank you for sharing!

November 11, 2023

Waited 2 hrs for oil change and car wash. I hope it'll take less More

by CYNTHIAVERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Acura Of Pembroke Pines responded

Thank you for the feedback. We appreciate your patience during your visit and hope to provide you with a five-star experience next time. Take care! - The Acura of Pembroke Pines Team

November 09, 2023

Jean Louis he is a great person . no comments about him ,he’s completely a fine person More

by tterbeni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Acura Of Pembroke Pines responded

Thank you for the kind review - Jean will be thrilled to hear it! We appreciate your business and look forward to your next visit with us here at Acura of Pembroke Pines!

November 09, 2023

Had to use a new service "advisor," who lacked customer skills and business acumen. Certainly will not choose him again next time ... I was unable to even get an itemized invoice after my advisor applied t More

by SANTIAGOACOSTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

Acura Of Pembroke Pines responded

Santiago, We're disappointed to read about your recent experience with our new service advisor. We strive for excellent customer service and it sounds like we fell short during your visit. We would appreciate the opportunity to discuss this further and address any issues you have. Please contact our Service Department at (877) 468-9930. Thank you.

November 09, 2023

I had many issues the lease pay off of my traded in vehicle, it took them several months to execute it and forced me to continue paying the lease to avoid impact in my credit score More

by Hidden for Convenience
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rather not rate
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Nov 09, 2023 -

Acura Of Pembroke Pines responded

Thank you for the review. This situation is not reflective of our usual standards and we will make sure it gets looked into & addressed with the appropriate members of our team. Please contact Larry at lschlossberg@czag.net if you would like to discuss this further.

November 08, 2023

Very kind, professional, and honest. They were patient and did not use emotional reactionary tactics when I tried to negotiate. More

by jeffreyprz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Ticker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Husein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Acura Of Pembroke Pines responded

Thank you for the 5-star rating! We're happy to hear that our team at Acura of Pembroke Pines provided honest and professional service. We'll see you next time! Safe travels!

November 06, 2023

I received an excellent service. I did not have to wait long. All was done super fast. More

by GREGGUTMAN9
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Acura Of Pembroke Pines responded

Hi Gregg! Thank you for leaving us this five-star review and kind words about our service team at Acura of Pembroke Pines! Safe travels!

November 06, 2023

The dealer very friendly and nice, great customer service and really help out with my new 2021 car I’m happy and excited for my new car More

by saradienne.dorilas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Acura Of Pembroke Pines responded

Hi Sara! We're so glad to know you had a great experience at Acura of Pembroke Pines! Enjoy your new 2021 car and thank you for sharing your excitement with us.

November 06, 2023

Went in for an oil change and transmission fluid change. The service was quick and easy. More

by DD183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Acura Of Pembroke Pines responded

Thank you for sharing your positive experience with us! We're glad to hear that your oil change and transmission fluid change went smoothly and were completed quickly. Providing efficient and hassle-free service is always our goal at Acura of Pembroke Pines!

November 06, 2023

No hassle service. They provided me with a loaner for the entire time they had the vehicle and kept me informed. More

by Dh3156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Acura Of Pembroke Pines responded

Thank you for the 5-star rating! We're glad to know you had a hassle-free service experience with our team at Acura of Pembroke Pines. We'll see you next time! Have a great ride!

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