Sean Bradford

I recently purchased a vehicle from Acura of Pembroke Pines, and while I was excited about the purchase, my experience after signing the paperwork has been extremely disappointing. To start, my salesp Pines, and while I was excited about the purchase, my experience after signing the paperwork has been extremely disappointing. To start, my salesperson gave me incorrect information about the vehicle. I was told it had features such as a 360-degree camera, only for me to later discover that the vehicle wasn’t even the Advance Package and didn’t include those features. I was also initially quoted a much higher price than what the exact same vehicle was listed for online. It wasn’t until I pointed out the online listing that they agreed to honor that price. The financing and insurance process was also frustrating. I was presented with an insurance quote of around $170 per month through the dealership, but after making one phone call myself, I found comparable coverage for only $105 per month. That left me questioning whether my best interests were ever being considered. I was also told the vehicle had been fully detailed inside and out before delivery. Unfortunately, that wasn’t the case. There were stains in the cupholders, stains on the interior door panels, and a white powdery residue on the headliner. After I pointed it out, they only cleaned the cupholders, leaving the rest untouched. When I got home, I realized the driver’s floor mat was missing. Instead of simply addressing the issue, I was met with confusion, as though it was somehow impossible that it had been missing. I also wasn’t given my second key at delivery. My salesperson insisted it had been in the cupholder before I left, but it wasn’t. Thankfully, he eventually located it and got it to me. To make matters worse, my vehicle didn’t come with a spare tire or the jack tools. I was told they had to order them because they weren’t available at the dealership. I explained that I don’t live in Miami and needed to return home for work. I was assured it would take no more than three days. Since then, communication has been almost nonexistent. The salesperson who was helping me went into surgery, and while I completely understand that emergencies happen, there was no plan in place for someone else to take over. I’ve called multiple times and have been transferred from department to department without getting answers. I spoke with a manager several days ago who promised to call me back, but I never heard from him. I was also assigned an “Acura Assistant” who initially texted me but then stopped responding altogether. The biggest disappointment isn’t any one issue—it’s the lack of customer service after the sale. Once the paperwork was signed, it felt like the level of care disappeared. I shouldn’t have to chase multiple people just to get updates on items that should have been included with the vehicle from the beginning. I love the vehicle itself, but the buying and follow-up experience has left a lot to be desired. I hope Acura of Pembroke Pines improves its communication, attention to detail, and post-sale customer service because customers deserve better than this. More

by CASSY.CASS.CD Verified Customer Verified Customer

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Sean and his team were excellent! Made our experience a great one. Best salesmen ever! Made our experience a great one. Best salesmen ever! More

by Merida Taveras Verified Customer Verified Customer

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Very smooth Great communication, excellent customer service, I will recommend them Great to do business with service, I will recommend them Great to do business with More

by jorgepena74 Verified Customer Verified Customer

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I had an incredible deal and am incredibly grateful to everyone who made the process so much easier. I want to express my sincere gratitude to Sean, Mark, Sam, and Jonathan. Thank you all so much. It was everyone who made the process so much easier. I want to express my sincere gratitude to Sean, Mark, Sam, and Jonathan. Thank you all so much. It was truly a pleasure doing business with them. More

by CASTILLOGIANNIS74 Verified Customer Verified Customer

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⭐⭐⭐⭐⭐ I had a great experience with Sean and Jorge at Acura of Pembroke Pines. They made the entire process easy and stress-free. We were able to do almost everything online, which made the deal go throu Acura of Pembroke Pines. They made the entire process easy and stress-free. We were able to do almost everything online, which made the deal go through smoothly and saved me a lot of time. Sean and Jorge went the extra mile to get me into a beautiful new Acura MDX. Even Nicholas, who helped with the insurance side, was incredibly helpful and made everything seamless from start to finish. Everyone was professional, responsive, and truly cared about making sure I was happy. I couldn’t be more pleased with the service and highly recommend working with this team. Thank you all for making this such a great experience! 🚗✨ More

by SYUBINI954 Verified Customer Verified Customer

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This is my fourth suv from Acura of Pembroke Pines. They are always professional and a pleasure to work with! I will always go back to them. Thalia is amazing! They are always professional and a pleasure to work with! I will always go back to them. Thalia is amazing! More

by Rosie Kosnitzky Verified Customer Verified Customer

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The level of customer service and professionalism provided by Abdel and the dealership is unmatched. Because of the trust and positive experiences I have had over the years, I chose to purchase my ve provided by Abdel and the dealership is unmatched. Because of the trust and positive experiences I have had over the years, I chose to purchase my vehicle from Pembroke Pines Acura instead of Doral Acura. This purchase marks my fifth Acura, and the exceptional service I consistently receive continues to make Pembroke Pines Acura my dealership of choice. More

by ANTUANETYD Verified Customer Verified Customer

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Great customer service and very professional. All personnel were a pleasure to work with starting with Scott Ticker, Juan Diaz, Sean Bradford and Nico Bradford. All were a great team to work with All personnel were a pleasure to work with starting with Scott Ticker, Juan Diaz, Sean Bradford and Nico Bradford. All were a great team to work with. I highly recommend Acura of Pembroke Pines. More

by rileydog2 Verified Customer Verified Customer

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Acura of Pembroke Pines really worked with me to fit my budget. Mike, Corrine & Mok were the best to work with!! Would recommend anyone to try Acura of Pembroke Pines first! budget. Mike, Corrine & Mok were the best to work with!! Would recommend anyone to try Acura of Pembroke Pines first! More

by Luis de Cardenas Verified Customer Verified Customer

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Great service, professionalism and awesome team. If you need an Acura, this is the place to go, they will make you feel welcome and make your dreams come true. I ask for a specific ADX and the foll If you need an Acura, this is the place to go, they will make you feel welcome and make your dreams come true. I ask for a specific ADX and the following date, it was ready for me. Sales and Service team is one team, which make them special and better.... More

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