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Acura Of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.7
9,620 Reviews
Welcome to Acura of Pembroke Pines! We are located at 15601 Pines Boulevard in Pembroke Pines, FL and we invite you to stop by and enjoy our newly renovated facilities. While shopping for your new or used Acura, or bringing your Acura in for service, enjoy complimentary wi-fi and coffee while you relax in our lounge and cafe or let the kids hang out in our children's play area while shopping for your new or used Acura near Miami, Fort Lauderdale, & Pompano Beach, Florida. We have been ranked the number one volume New Acura store in the South East United States for the last 7 years in a row!* We're able to do this by providing South Florida shoppers with excellent customer service and a relaxed car buying experience.
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15601 Pines Blvd

Pembroke Pines, FL

33027

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Showing 9,620 reviews

August 14, 2023

Bought a car in January. Told after the paperwork it was missing a key fob. Waited 6 months for it. Now I cannot get a call back with the necessary inter-dealer , I’m out o More

by thomasyou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Ticker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtiss in sales has been non responsive, and the sales manager, Larry, doesn’t return calls. Not very professional!
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Aug 15, 2023 -

Acura Of Pembroke Pines responded

Thomas, It's disappointing to read about your experience. It's important that our customers feel they can trust us and it sounds like we've let you down here. We certainly don't want any customer waiting this long for a key fob or feeling ignored when trying to get in touch with us. Please contact Larry at lschlossberg@czag.net if you would like to discuss this further. Thank you.

August 14, 2023

Always professional and always to help also someone you can discuss and have time to listen to you More

by KIRB2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Acura Of Pembroke Pines responded

Thank you for reaching out to us, and for your kind words regarding our commitment to professionalism and assistance at Acura of Pembroke Pines. We truly value your feedback and the trust you've placed in us. Safe travels!

August 14, 2023

Everyone we dealt with, from our salesgirl, to the dealer manager and finance were terrific More

by sherrilfeldman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Ticker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tatianna Hall
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Aug 15, 2023 -

Acura Of Pembroke Pines responded

We truly appreciate your kind words and positive feedback regarding your recent experience with our team at Acura of Pembroke Pines. It's immensely gratifying to hear that our team was able to provide you with exceptional service throughout your journey with us. Safe travels!

August 13, 2023

Sold a car on a rainy day with non disclosed stains on it. Still waiting for them to fix it. More

by raver.asas-0u
Recommend Dealer
No
Employees Worked With
Scott Ticker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Acura Of Pembroke Pines responded

Thank you for reaching out. If your issues have not yet been resolved, please contact Larry at lschlossberg@czag.net at your earliest convenience.

August 13, 2023

Ernesto was amazing with telling me exactly what i needed serviced on my vehicle and breaking everything down to me. Excellent service from beginning to end More

by TATIANA.WILLIAMS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Gonzalez
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Aug 14, 2023 -

Acura Of Pembroke Pines responded

Hi Tatiana, it's great to know Ernesto was able to provide you with the detailed service information you needed at Acura of Pembroke Pines. We appreciate your feedback and look forward to assisting you in the future! We hope to provide you with a 5-star experience next time.

August 12, 2023

Excellent everything went smoothly management and sales were great very helpful and informative. I would come back. More

by ppalaw27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Ticker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Acura Of Pembroke Pines responded

We're delighted to hear that you had a smooth and informative experience with our team at Acura of Pembroke Pines. We look forward to welcoming you back in the future! Safe travels!

August 12, 2023

I have been to Pembroke Pines Acura to have my windshield replaced and to have an transmission oil cooler that had a leak in my 2022 NSX. They did an excellent job with both repairs, Jordan Ferber & Mike Ch More

by BKWFL45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Acura Of Pembroke Pines responded

We're happy to hear that you had a great experience with Jordan and Mike at Acura of Pembroke Pines! Our team is always here to provide top-notch service. Thanks for trusting us with your 2022 NSX. Drive safely!

August 11, 2023

Excellent customer service received from Mr. Oscar Olive-Salesperson and Mr. Campbell -Finance Director! I originally came to see Nigel, but he was off that day, but Nigel was also awesome towar More

by Mariesthilaire78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Olive IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nigel Redwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Acura Of Pembroke Pines responded

We're delighted to hear that you had an excellent experience with Oscar and Campbell at Acura of Pembroke Pines! We appreciate your kind words and look forward to assisting you in the future! Safe travels!

August 10, 2023

The environment is beautiful, but the reception is not the best customer service not the best , right now I’m not happy with my first buy .with that being said I’m anxiously, waiting to see how I am going More

by jahmikes16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Acura Of Pembroke Pines responded

We're disappointed to read that your first experience with us didn't meet expectations. We strive for excellent customer service and it seems we may have fallen short this time around. Your feedback is important as it helps us improve our services. Please reach out to Larry at lschlossberg@czag.net to discuss this situation. Thank you.

August 10, 2023

Emilio was an absolute lifesaver. Thanks so much for the excellent communication and incredible service. More

by VB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Gonzalez
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Aug 14, 2023 -

Acura Of Pembroke Pines responded

Thank you for the 5-star rating! We're happy to hear that Emilio was able to assist you effectively at Acura of Pembroke Pines. We appreciate your kind words and feedback and see you again. Have a great ride!

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