Acura Of Pembroke Pines

Great Customer service and support were amazing. Good communication. Really good tech team with experience. They even called me back within 5 minuets of my call and I dis not even leave a call back Good communication. Really good tech team with experience. They even called me back within 5 minuets of my call and I dis not even leave a call back message or number. They are proactive with reaching out to help a customer. More

Great service, Smooth process, and fair. Dealing with Pepe Borges was a very pleasant experience Dealing with Pepe Borges was a very pleasant experience More

Smooth process, great service, transparent and fair I would love to work with Alejandro again on my next purchase would love to work with Alejandro again on my next purchase More

I really love the dealership everyone is so nice and some knows me by name knows me by name More

Fast. Professional. I went and my problem was identified promptly and fixed right away. Very satisfied. Professional. I went and my problem was identified promptly and fixed right away. Very satisfied. More

After driving nine hours to purchase a vehicle, and receiving plenty of communication before the sale but virtually none afterward, I am extremely disappointed. This was the worst car-buying experience receiving plenty of communication before the sale but virtually none afterward, I am extremely disappointed. This was the worst car-buying experience I have ever had, and I will never purchase from this dealership again. The entire transaction felt rushed and unprofessional. The finance representative expected me to sign legally binding documents without giving me adequate time to read them or ask questions. Both the salesperson and finance representative appeared irritated because I wanted to review everything before signing. They were also upset when I requested the warranty and vehicle-inspection records, claiming I was the first customer ever to ask for such documentation. I specifically requested information regarding the tires, tire rotation, oil changes, and alignment. Because it was late and other departments were supposedly closed, I was promised that all information provided was accurate, and all documentation would be emailed to me the following day. That did not happen. I was also given inaccurate information about the tires and other vehicle features. I was promised that the routes would be replaced with me tires in the event that the information provided on the tires was incorrect. The finance representative contacted someone identified as a manager, who claimed that the tire tread readings were 9 and 8. I later discovered from three separate tire companies that this information was false. The oldest tire on the vehicle dates back to 2019 and had tread so low that it needed to be replaced. Another tire had a large gash, a third had extremely low tread, and only one tire was in somewhat acceptable condition. I was also misled about the vehicle’s alignment. In addition, the vehicle’s computer system still had food debris around the computer system after the dealership claimed the vehicle had been detailed, and the system now malfunctions. I also had to request missing items that should have already been inside the vehicle. When those items were replaced, the salesman made sarcastic remarks as though they were doing me a favor. Even more concerning, the previous owner’s personally identifiable information was left inside the vehicle. It has now been 30 days since I paid for the vehicle in full, and I still have not received a permanent license plate note am I able to speak with other than the receptionist. I was initially told that I would leave with the permanent plate, but I was later told no one was available to sign for it so it would be mailed overnight. My temporary tag has now expired, and my local DMV cannot issue the plate. I have contacted the dealership numerous times through multiple methods. When I finally spoke with the sales manager, he was rude, disrespectful, and unprofessional, and he hung up on me. I have repeatedly requested to speak with the general manager or owner, but no one has returned my calls. The lack of honesty, professionalism, accountability, and follow-up has been unacceptable—especially after I traveled nine hours and paid for the vehicle in full. Based on my experience, I cannot recommend this dealership. More

Great Customer service and support were amazing. Good communication. Really good tech team with experience Good communication. Really good tech team with experience More

Excellent experience and service. Alejandro, David and Sam are top notch! Appreciate the great job Alejandro, David and Sam are top notch! Appreciate the great job More

It’s always a pleasure working with Thalia and Scott! I’ve been working with them for years, and they consistently make every experience easy, pleasant, and enjoyable. I truly appreciate the wonderful se I’ve been working with them for years, and they consistently make every experience easy, pleasant, and enjoyable. I truly appreciate the wonderful service they’ve provided me over the years and would highly recommend them! More