Acura Of Pembroke Pines

From the moment I walked in I was greeted with respect and courtesy. Frank Penzo, service manager, was quick to address all my concerns and he made sure I was happy, and comfortable during my service tr and courtesy. Frank Penzo, service manager, was quick to address all my concerns and he made sure I was happy, and comfortable during my service transition. More

Excellent customer service! Staff very knowledgeable and, even without calling, the Lease on a brand new Acura TLX Advance took less than 90 minutes. Beautiful car by the way!! even without calling, the Lease on a brand new Acura TLX Advance took less than 90 minutes. Beautiful car by the way!! More

I came over with a possible nail in rear passenger tire. I arrived right after 6PM. Within an our the problem was diagnosed and fixed. New tire was installed. Vehicle was washed. I arrived right after 6PM. Within an our the problem was diagnosed and fixed. New tire was installed. Vehicle was washed. More

We negotiated the lease over the phone, and there were no surprises. When we picked up the new RDX, we were in and out in just 20 minutes. surprises. When we picked up the new RDX, we were in and out in just 20 minutes. More

Well done - in and out in 99 minutes cccccccccccccccccccxxxxxccccccxccxccc C c c c c c c c c ccc c c c c ccccf. C cccccccccccccccccccxxxxxccccccxccxccc C c c c c c c c c ccc c c c c ccccf. C More

Excellent with efficiency , quick and easy service . Wonderful customer service and accommodations true professional care. Would like to thank everyone as they work so well together. Wonderful customer service and accommodations true professional care. Would like to thank everyone as they work so well together. More

My experience at Acura of Pembroke Pines was a positive one. The facility was very clean, customer service was excellent and my service was handled in a very timely fashion one. The facility was very clean, customer service was excellent and my service was handled in a very timely fashion More

Sean Bradford was incredible amazing, he answer all my questions and concerns. He was very patient with me, because I didn't know which car I was going to choose. Very nice, friendly & profesional. He giv questions and concerns. He was very patient with me, because I didn't know which car I was going to choose. Very nice, friendly & profesional. He gives me a good deal. Im very please with his service and I love my new car. If you need a new car, this is the sales men you need to See. Highly recommended. Also Gilberto Rivero from Insurance department was very nice, friendly & Profesional. He really show that he cares for gives you a good deal. And he did it. If you want to save some money for your car's insurance. This is the guy for you. The last but not least was Jorge from Financial, he explains all the numbers and clarify all my questions & concerns. Im very pleased with all the services provides for the whole team and highly recommended each of them. Acura of Pembroke Pines the best. More

Employee was very courteous and know the product, I was please with prompt services. I will highly recommend him for his work very professional individuals please with prompt services. I will highly recommend him for his work very professional individuals More

Jan the salesman was absolutely amazing and got me the deal I had in mind before visiting Acura Pembroke. He was very professional, friendly and never pushy which is very important. I also met Gilberto R deal I had in mind before visiting Acura Pembroke. He was very professional, friendly and never pushy which is very important. I also met Gilberto Rivero from the insurance office and he was just awesome, super friendly and knew what he was doing. He got me a very good deal with my insurance If you need insurance, he s the guy for you. The reason why I don’t rate 5 stars is the fact that the whole team in general is absolutely not welcoming: no greeting, no smile when you enter the dealership. I’m sorry but most of the people there doesn’t seem friendly at all at first and they definitely need to work on that. If I hadn’t met Jan first, I would have probably walked away! they definitely became more relax and nicer after the deal was made. Also, I spend almost 7 hours there which was unacceptable waiting for the financial office. I believe my case kept being bumped . The manager came to me to apologize for the wait explaining to me they were down 2 agents in the financial office (vacation) which shouldn’t be my problem. My poor salesman has nothing to do with it and did everything he could to speed up the process. Another thing I m a little bit disappointed with (and has nothing to do with Pembroke dealership) is the fact that I discovered after the car was delivered that the rear deck is NOT included and is part of accessories. I really didn t expect that from Acura. I mean I got a RDX technology package,! Seriously, guys?!?!? That is something Acura should address ! Sounds cheap to me! Overall, I would still recommend Acura Pembroke and would be ready to give a second chance to this dealership. I m very happy with my car so far and met a terrific salesman Jan Gallego and insurer Gilberto Rivero. Definitely go with these guys! You will be in very good hands. More