Acura Of Pembroke Pines - Service Center

Kevin is very friendly and patient to answer all my questions. The service was done fairly quick. questions. The service was done fairly quick. More

Took my car in for service doing an oil change and transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got m transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got my car back everything g looked great, normally they do a car wash but I picked up my car after hours so I couldn’t complain. To my surprise when I got my car back, my 50$ MagSafe charger and my 100$ bottle of Givenchy cologne was missing from my center console! I’ve reported this to the service manager and all he was able to do was offer a free oil change which is really worth about 60$. In the end I’ve spent 200$ on maintenance and over 150$ (not including tax) on lost items for my service. I’m thoroughly disappointed that the only accommodation they can provide is this oil change on my next visit. I don’t trust taking my car here anymore in fear that more things will be stolen and they expect that a voucher will fix this mess!? Ridiculous. This has got to be the most expensive maintenance visit for just flushing fluids as I’ve lost almost an equal amount of items in value to what I paid for service! Is a free oil change going to replace my expensive cologne that I worked to purchase? ABSOLUTELY NOT! I’ve only ever worked with one service advisor and that’s Rayon, he’s great and I genuinely recommend him for service here but the theft and response was just horrible. I understand you can not blatantly accuse a tech or if people are stealing things after hours (this dealership was robbed and now has 24/7 security personnel in response) but it hurts knowing they could not recuperate for my lost items but a 60$ service voucher for a dealership I’ve lost interest in going to in the future. It’s the principle that matters in situations like this and I’ve felt as though because I’ve never voiced my concern the next day in person they just took my voicemail as a bluff. Again this has been the most disappointing experience I’ve had in ANY and I mean ANY establishment not even McDonald’s can xxxx me off as much as the service managers response did. More

Great customer service in and out within two hours. Will get a car wash next time. Will get a car wash next time. More

I appreciate how Marco takes care of my car and makes the process easy. Thank you. process easy. Thank you. More

Awesome employees they are kind efficient and quick . .. and they listen to your concerns to be able to understand the issues .. and they listen to your concerns to be able to understand the issues More

My rep Mr. Ron kept me informed and updated on the progress of my car Ron kept me informed and updated on the progress of my car More

Like the overall customer service in this dealership. Advisors are very responsive and is willing to work with you. Advisors are very responsive and is willing to work with you. More

Was a great help and thorough when explaining the service necessary and was very polite necessary and was very polite More

Treated our car and us perfectly. All of our issues were taken care of expertly and promptly. All of our issues were taken care of expertly and promptly. More

The Acura service center in Pembroke Pines is fast and efficient. They didn’t pressure me into any additional services that my vehicle didn’t need at the time. I will be going back for all my service need efficient. They didn’t pressure me into any additional services that my vehicle didn’t need at the time. I will be going back for all my service needs. More