Allister Harry

The experience was awesome. Much better than Rick Case, everyone was involved in a great experience. The salesman and finance people were outstanding. My experience with Joseph Much better than Rick Case, everyone was involved in a great experience. The salesman and finance people were outstanding. My experience with Joseph was awesome. More

by JSJERUE Verified Customer Verified Customer

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Very nice and kind and considerate and patient and hard working people. They are the best at what they do. working people. They are the best at what they do. More

by TCLAVEUS42 Verified Customer Verified Customer

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East & Fast ! Great customer Service throughout my entire experience! I’ve been an Acura Customer for 18 years and will continue to be one for years to come. Thank Great customer Service throughout my entire experience! I’ve been an Acura Customer for 18 years and will continue to be one for years to come. Thank you! More

by lisettemelchor Verified Customer Verified Customer

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Took my car in for service doing an oil change and transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got m transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got my car back everything g looked great, normally they do a car wash but I picked up my car after hours so I couldn’t complain. To my surprise when I got my car back, my 50$ MagSafe charger and my 100$ bottle of Givenchy cologne was missing from my center console! I’ve reported this to the service manager and all he was able to do was offer a free oil change which is really worth about 60$. In the end I’ve spent 200$ on maintenance and over 150$ (not including tax) on lost items for my service. I’m thoroughly disappointed that the only accommodation they can provide is this oil change on my next visit. I don’t trust taking my car here anymore in fear that more things will be stolen and they expect that a voucher will fix this mess!? Ridiculous. This has got to be the most expensive maintenance visit for just flushing fluids as I’ve lost almost an equal amount of items in value to what I paid for service! Is a free oil change going to replace my expensive cologne that I worked to purchase? ABSOLUTELY NOT! I’ve only ever worked with one service advisor and that’s Rayon, he’s great and I genuinely recommend him for service here but the theft and response was just horrible. I understand you can not blatantly accuse a tech or if people are stealing things after hours (this dealership was robbed and now has 24/7 security personnel in response) but it hurts knowing they could not recuperate for my lost items but a 60$ service voucher for a dealership I’ve lost interest in going to in the future. It’s the principle that matters in situations like this and I’ve felt as though because I’ve never voiced my concern the next day in person they just took my voicemail as a bluff. Again this has been the most disappointing experience I’ve had in ANY and I mean ANY establishment not even McDonald’s can xxxx me off as much as the service managers response did. More

by JAVIER Verified Customer Verified Customer

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Always great service at Acura Pines! They are helpful, and not a long wait time. I would recommend this location to anyone from buying a car or getting maintenance 😊 They are helpful, and not a long wait time. I would recommend this location to anyone from buying a car or getting maintenance 😊 More

by ALLISONGRUVMAN Verified Customer Verified Customer

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I’ve purchased three vehicles from this location. My first two purchases went without a hitch. My most recent purchase did not go as smooth as I would have expected. There were some challenges gettin My first two purchases went without a hitch. My most recent purchase did not go as smooth as I would have expected. There were some challenges getting things done after I was informed they could be done. My rating is strictly based on my most recent experience. More

by jay51862 Verified Customer Verified Customer

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Regardless of the rainy day , customer service provided by Dino was 5 * Acura link app not set up yet, looking forward to it by Dino was 5 * Acura link app not set up yet, looking forward to it More

by CARNOGU Verified Customer Verified Customer

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Presale promises do not match post sale communication and follow up. Still waiting on spare tire for “luxury” car 14 weeks later. Had to initiate completion of promised tinting. Financial paperwork no and follow up. Still waiting on spare tire for “luxury” car 14 weeks later. Had to initiate completion of promised tinting. Financial paperwork not ready at time of car delivery. Had to follow up with financing company Acura used to complete financing process. Very disappointing. Back to Volvo? More

by blazerburda Verified Customer Verified Customer

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Every one I met in that exstablishment is execellent and courteous friendly u good rating and courteous friendly u good rating More

by keywestgeorge Verified Customer Verified Customer

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They took very good care of me and my mom as soon as we walked through the door. Allister was super helpful and the. Ryan sealed the deal. I walked out with what I really wanted instead of what I would’ve walked through the door. Allister was super helpful and the. Ryan sealed the deal. I walked out with what I really wanted instead of what I would’ve gotten More

by CORRINECOLLINS72 Verified Customer Verified Customer

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