Acura Of Pembroke Pines - Service Center

I was disappointed in the service department. I had issues with squealing brakes and the first attempt to get the issue resolved was not of concern for the service person. The response I got was I had issues with squealing brakes and the first attempt to get the issue resolved was not of concern for the service person. The response I got was "oh that's common". If it's common, isn't that a recall issue? So, I left there after they inspected my car and they said they didn't see any issues. Well, the issue persisted the next day. So I had to take time out of my day and go AGAIN. My brakes squeal so loud, my neighbors hear it in their homes! This is new expensive car, and this should not be happening. When I returned I asked for another service person hoping the response to the car issues would be taken seriously. The experience was actually worse, I wasn't listened to, there was no concern for the issues I was having with my my brakes-- again I got the "it's common" and he was questioning me like I had to defend why this was an issue! He might as well of said "oh you'll just have to live with it". The conversation felt combative. At the end of the service he stressed how all the check points are green. It was actually insulting, "see all are green, you see?" Yup I saw and felt I was being talked down to. And with his confidence that all check points were green, the issue persists! Side note- there was a service guy talking to his customer in line at check out,and he was so concerned and patient--I wish I knew his name because I'd give him 5 stars! I didn't have the opportunity to get that level of service. The fundamentals of customer service are empathy and problem-solving. I didn't receive either of those, and this is unfortunate being that ALL of our family have been loyal Acura of Pembroke Pines customers for years. I'd rather drive to Plantation for service from now on. The GM will hearing from us. More

Fantastic Service Technician to work with Results were great,everything was done professionally and had my vehicle back in time as promised great,everything was done professionally and had my vehicle back in time as promised More

Emilio Gonzalez is best service advisor I have dealt with at Acura of Pembroke Pines! at Acura of Pembroke Pines! More

Completed service on time at agreed price. Staff very courteous Will return for recall remediation Staff very courteous Will return for recall remediation More

Emilio Gonzalez is the finest service advisor we’ve had. Even though mechanic had not performed as expected, he stayed on top until all issues were resolved. Even though mechanic had not performed as expected, he stayed on top until all issues were resolved. More

Marco, like always, very knowledgeable and efficient. Get to the point, and solve the problems very fast. Dealer with nice atmosphere, freindly staff. Get to the point, and solve the problems very fast. Dealer with nice atmosphere, freindly staff. More

Once again a great service. Good team. Thank you so much Have a great day Good team. Thank you so much Have a great day More

The service is outstanding. The entire team at acura Pembroke Pines never let me down.This is my third acura and be cause of Dino and Joe in sales.I continue to come back The entire team at acura Pembroke Pines never let me down.This is my third acura and be cause of Dino and Joe in sales.I continue to come back More

Provide professional customer service in a timely manner and returned a clean car as usual. and returned a clean car as usual. More

Rayon our service rep was awesome as well as our cashier - everyone was so nice and service was fast and well done (loved the free car wash) - everyone was so nice and service was fast and well done (loved the free car wash) More