Acura Of Pembroke Pines - Service Center

Excellent and professional customer service. Thank for taking care of my car so fast. Really appreciate the free Carwash, that was a nice bonus!! Thank for taking care of my car so fast. Really appreciate the free Carwash, that was a nice bonus!! More

Jordan Ferber takes good care of us making sure the maintenance on my 2003 TLS is up to date and the car is in top shape . I can tell that the car is treated as though it were new while it’s in the s maintenance on my 2003 TLS is up to date and the car is in top shape . I can tell that the car is treated as though it were new while it’s in the shop getting maintenance. I appreciate all that you do. More

Jordan is a great service manager, he does his best to take care of the customers needs. take care of the customers needs. More

My service advisor Michael Grasso was very attentive and provided exceptional customer service. All the team members there are attentive and friendly. provided exceptional customer service. All the team members there are attentive and friendly. More

Professional. Had me taken care of without an appointment. Amazing that I got a complimentary car wash and vacuum. Had me taken care of without an appointment. Amazing that I got a complimentary car wash and vacuum. More

Service is prompt and attentive. The waiting area is clean. Employees are professional and nice. The waiting area is clean. Employees are professional and nice. More

Dealership is good in terms of sales staff. Service drop off was odd. The attendant barely spoke to me. I handed him the keys and he didn’t say “wait inside, someone will be with you” or anythi Service drop off was odd. The attendant barely spoke to me. I handed him the keys and he didn’t say “wait inside, someone will be with you” or anything. I stood around for a while not sure if I needed to provide any info or what. And the entrance to the waiting area is around the corner and through some offices but no one ever said go this way or that way. It was like they just expect you to know where to go what to do next after handing your keys over. Very easy thing to fix just communicate with your customers. More

I went to the Service Department for a faulty Auto Idle Stop which sometimes works properly and sometimes kicks off prematurely, but my experience there was terrible. I was given a choice of appointment ti Stop which sometimes works properly and sometimes kicks off prematurely, but my experience there was terrible. I was given a choice of appointment times of 10AM or 3PM. I chose 10AM but when I arrived, I was told the appt. was for 3 PM. Rayon (last name?) said he would try to find someone to check the car. About a half hour later he told me that the mechanic test drove the car and couldn't find anything wrong. If this test drive actually occurred, why was I not with the mechanic? Rayon suggested that I take a video of the problem, but the time at which the Idle Stop fails is variable from immediately to a few seconds to 90 seconds to not at all. Furthermore, I had already told Rayon about the error messages I receive, so the video wouldn't have shown him anything he didn't already know (except perhaps that I am not crazy). It felt like I was being blown off. So here I am now with a faulty car and another 35 months on the lease and there is nothing I can do about it. More

Professional. Quick service. Good price for service provided. Wait area is clean and accessible. Every was explained. Quick service. Good price for service provided. Wait area is clean and accessible. Every was explained. More

Great job - only bother was being charged for a service which has had same issue since purchase of vehicle - wheel tire wheel shake - I was charged rotate and balance which has had same issue since purchase of vehicle - wheel tire wheel shake - I was charged rotate and balance More