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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,460 Reviews

5,460 Reviews of Acura Of Pembroke Pines - Service Center

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November 16, 2020

Great costumer service, assistant that took my car was very respectful and courteous. Wait time was short service guy Andres was honest. cashier was amazing. More

by kerronab22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mack Remy
Nov 16, 2020 -

Acura Of Pembroke Pines responded

Thank you for your review! Andres and our team look forward to your next appointment at Acura of Pembroke Pines! See you next time!

November 16, 2020

Great service on my 2014 RDX. Jordan Ferber has been my service advisor since I purchased the car at Acura of Pembroke Pines. Service was excellent, professional and helped me with a loaner. Thanks for More

by GAILHARDIN916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Acura Of Pembroke Pines responded

Hi Gail, thank you for your review! We're so happy to hear that Jordan and our team provided you with excellent service! We look forward to your next visit! -Acura of Pembroke Pines

November 16, 2020

Very nice and quick. I got in and I was out in no time. The staff was very friendly and helpful and the it was a very clean area. More

by GGILMORE1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Acura Of Pembroke Pines responded

Thank you for taking the time to review the Acura of Pembroke Pines service department! We appreciate your business and look forward to seeing you again!

November 15, 2020

They got it done when they’re supposed to get it done. The quote they gave me was the same quote as I paid for the service. It was actually done earlier than I thought. More

by rlee21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Acura Of Pembroke Pines responded

Thank you for trusting Acura of Pembroke Pines with your vehicle's service needs! We hope to see you next time!

November 15, 2020

Pieces of car probably not reinstalled on my car left on front seat. Paid for diagnostic of problem to later be told to go somewhere else to fix it. More

by SOFIAFREILE
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Acura Of Pembroke Pines responded

Hi Sofia, thank you for bringing this to my attention. Please contact Larry at lschlossberg@czag.net if you would like to discuss your recent service visit further.

November 15, 2020

Second time I have observed lazy work here, first time a few months ago, they painted my car and did body word and left white residue significantly throughout inside my car and on the outside. 2nd visit a c More

by G.Are
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not recall his name
Nov 30, 2020 -

Acura Of Pembroke Pines responded

Thank you for bringing this to our attention. Please contact Larry at lschlossberg@czag.net if you would like to discuss this further.

November 15, 2020

Excellent service with a smile!! Jean Louis is always helpful !! Kept us aware of all the service that we required ....!! We knew through him what was needed and the service was quite efficient .. More

by DIANE.GREER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Acura Of Pembroke Pines responded

Thank you for your confidence in Jean and our service team at Acura of Pembroke Pines! See you next time!

November 14, 2020

It is always a pleasure when I go to get my car serviced at Acura. Everyone is helpful and nice. It’s always a good experience. More

by TATIANNA.TORRES321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mack Remy, Neville Braganza, Alejandro Castillo
Nov 16, 2020 -

Acura Of Pembroke Pines responded

Thank you for being an Acura of Pembroke Pines customer! We appreciate the kind comments about our service team, and look forward to your next visit!

November 13, 2020

Punctual, attentive, knowable.Car was ready at time Punctual, attentive, knowable. Car was ready at time estimated and everything was fine. Waiting area is excellent with coffee and water available.Gr More

by ROSILVA44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neville Braganza
Nov 13, 2020 -

Acura Of Pembroke Pines responded

Thank you for stopping by to leave us a review! We appreciate you being an Acura of Pembroke Pines customer and look forward to your next visit!

November 13, 2020

Jordan Ferber is the top most professional and personable individual with whom to work. Jordan called and/or returned every call of mine in a timely fashion updating me frequently about the repairs to my ve More

by RAFDALLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
Nov 13, 2020 -

Acura Of Pembroke Pines responded

We appreciate the great feedback about Jordan! Thank you for trusting Acura of Pembroke Pines with your service needs - we hope to see you again in the future!

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