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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,434 Reviews
Call Service Center (954) 985-2424

5,434 Reviews of Acura Of Pembroke Pines - Service Center

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October 29, 2023

Refused an obvious warranty claim and had no manager available (out for the week) to escalate the issue. More

by neysaday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know name
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Oct 30, 2023 -

Acura Of Pembroke Pines responded

Thank you for the review. We regret any frustration or inconvenience these circumstances have caused and encourage you to please contact our Service Department at (877) 468-9930 to discuss the situation further.

October 29, 2023

Excelente #1 y todo el personal muy amable muy buen trabajo muchas gracias hasta pronto More

by marvingreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Acura Of Pembroke Pines responded

¡Gracias por la amable reseña! ¡Esperamos verte la próxima vez! - Acura of Pembroke Pines

October 29, 2023

Kevin Gomez is very professional and helpful eith excellent customer service skills. I will recommend him to other Acura owners without hesitation. More

by CSABBAGHHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Acura Of Pembroke Pines responded

We're so glad to know that Kevin provided you with excellent service at Acura of Pembroke Pines! Your recommendation means a lot to us. Thank you for sharing your experience, and we look forward to serving any future needs.

October 28, 2023

Great work done good experience with the manager Jordan Ferber He called and and assure that everything was done properly More

by RICARDO.AVILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Ferber
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Oct 30, 2023 -

Acura Of Pembroke Pines responded

Ricardo, we're glad to know that you had a positive experience with Jordan & the team at Acura of Pembroke Pines. We always strive for the best service and we appreciate your feedback!

October 28, 2023

Great Customer service from Jean Louis. Installation of new headlights went flawlessly. Thanks again Pablo M Guldris More

by Pablo Guldris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Acura Of Pembroke Pines responded

Pablo, we're glad to know Jean Louis and our team at Acura of Pembroke Pines provided you with great service. Thanks for the feedback!

October 28, 2023

Excellent service and great customer service everything was done good and fast no complaints for nothing More

by MAYU68BARAKAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Gonzalez
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Oct 31, 2023 -

Acura Of Pembroke Pines responded

Thank you for the 5-star rating! We're delighted to know you had an excellent and efficient service experience at Acura of Pembroke Pines. We'll see you next time! Have a great ride!

October 28, 2023

Nice courteous personnel, professional staff. Happy experience, nice waiting room. Satisfying outcome. Will definitely come again. More

by MSWERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Acura Of Pembroke Pines responded

We're delighted to know you had a positive experience with our team at Acura of Pembroke Pines! We look forward to seeing you again. Safe travels until then!

October 27, 2023

It's the best and I don't have any issues customer service is on point. More

by JAHGUIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Acura Of Pembroke Pines responded

This makes our day! Thank you for being an Acura of Pembroke Pines customer!

October 27, 2023

Very easy dealership to deal with appointment was easy to schedule and wait time for the oil change service was not very long. More

by SILVERREF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Acura Of Pembroke Pines responded

We're glad to know that you found our appointment scheduling easy and wait times reasonable at Acura of Pembroke Pines. Thanks for choosing us for your oil change service!

October 27, 2023

Jordan Ferber and Lucas Perez got me checked in quickly and set up in a loaner vehicle while they worked on my ILX. They called me when the work was done, and when I arrived back my car was clean and ready More

by mjhwpb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber, Lucas Perez
Report | Print
Oct 27, 2023 -

Acura Of Pembroke Pines responded

We're glad to know that our team at Acura of Pembroke Pines was able to provide you with a seamless service experience! It's great that they were attentive and ensured everything went smoothly. Thanks for the review, we appreciate it!

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