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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,434 Reviews

5,434 Reviews of Acura Of Pembroke Pines - Service Center

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August 05, 2023

Worst experience and wait time for a simple part change. Its very disrespectful to customers to waste their time while the maintenance department is so slow. More

by RDX owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Grasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Acura Of Pembroke Pines responded

Thank you for the review. We appreciate your patience during your visit and will utilize this feedback to help improve our service & efficiency moving forward. We hope to provide you with a 5-star experience next time. Thanks again.

August 05, 2023

Fantastic,Professional service,Friendly, clean environment no hassle best Dealership for having your vehicle service,Thanks to Service Advisor Jean Technicians and Parts Employees, Job well do More

by cherryhugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Acura Of Pembroke Pines responded

Hi Cherry, we're delighted to know you had a fantastic experience at Acura of Pembroke Pines. Thanks for the shout-out to Jean and our team! We appreciate your support.

August 04, 2023

This place is the best car dealer shop in south Florida! ! I recommend 100%. Super nice!!! More

by KJAP01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Acura Of Pembroke Pines responded

Thank you for saying such kind things about our team! We appreciate your recommendation and five stars, and look forward to seeing you again! - Acura of Pembroke Pines

August 04, 2023

Quick on addressing my concern and ensure to listen to what my needs were. Can’t complain. More

by Deceptive37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nigel Redwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Acura Of Pembroke Pines responded

We really appreciate you taking the time to leave Acura of Pembroke Pines this awesome review, thank you!

August 03, 2023

I had a great experience at Acura of Pembroke Pines. Everything needed was explained in detail. The service provider Rayon Thompson is very polite and professional. Everything went well. More

by TCITA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayvon Thompson
Aug 03, 2023 -

Acura Of Pembroke Pines responded

We're glad to know you had a great experience with Rayon & the team here at Acura of Pembroke Pines! Please don't hesitate to reach out if we can be of service again in the future!

August 03, 2023

Service representative, Rayon Thompson, was professional and explained everything fully. He provided great service. Always happy with Pembroke Pines Acura. More

by pm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RAYLON THOMPSON
Aug 04, 2023 -

Acura Of Pembroke Pines responded

We're delighted to know that Rayon provided you with great service and thorough explanations at Acura of Pembroke Pines. We appreciate your continued support!

August 02, 2023

I had a Warranty concern related to the pain on my car even though my car was out of warranty they worked with the manufacturer to get me coverage. Incredible dealership with an awesome staff. More

by JONATHANDICANDIA24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Acura Of Pembroke Pines responded

Hey Jonathan, thank you for the great review! We're happy to hear you have been able to assist with your warranty concern at Acura of Pembroke Pines. Our team always strives for the best solutions for our customers. We'll see you again. Drive safely!

August 02, 2023

Had 2 issues with my vehicle, Made an appointment and brought it in, i was told it would get looked at that day which never did. I called to get an update any they said they need to keep the car to longe More

by XMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Acura Of Pembroke Pines responded

Thank you for the review. We appreciate you reaching out and encourage you to contact our Service Department at (877) 468-9930 to discuss this situation in greater detail.

August 01, 2023

They take great care of their customers, and they let you know if there's anything wrong with your car More

by gohanjones2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Acura Of Pembroke Pines responded

Hey Jones, thank you for your kind words! We pride ourselves on providing excellent customer care and keeping our customers informed about their cars. We look forward to serving you again in the future! Safe travels!- The Acura of Pembroke Pines Team

July 31, 2023

Never got back to me on the parts the car is waiting for .one car battery and some panels More

by jtb24244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco Pinto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Acura Of Pembroke Pines responded

Thank you for reaching out. Please contact our Service Department at (877) 468-9930 so we can look into this situation further for you.

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