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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,449 Reviews

5,449 Reviews of Acura Of Pembroke Pines - Service Center

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May 22, 2023

Friendly staff. The waiting time was a little longer than usual. Satisfied with the service. Thank you. More

by IVENDETTUOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Acura Of Pembroke Pines responded

We appreciate the kind words! We hope to provide you with a 5 service next time at Acura of Pembroke Pines!

May 21, 2023

Exceptional customer service confirms ACURA of PEMBROKE PINES is the number one Acura dealer in South Florida More

by Mark W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Liebro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Acura Of Pembroke Pines responded

Thank you for considering us to be #1, Mark! We appreciate you as a customer and look forward to seeing you next time at Acura of Pembroke Pines!

May 20, 2023

Good service provided by personnel. Pleasant experience. Minimal wait time for service. Nothing else to say. More

by RDMCCORKLE220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Acura Of Pembroke Pines responded

We're thrilled to hear you had a pleasant service experience with our Acura of Pembroke Pines team! Providing efficient, quality service is always our top priority. Thank you for taking the time to share your kind words and we hope to see you again for any future maintenance needs.

May 20, 2023

The service was efficient and easily scheduled. The team was professional and the amenities in the dealership were great. More

by cstrong777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Acura Of Pembroke Pines responded

Thank you for the positive feedback about your recent experience with the Acura of Pembroke Pines team! We appreciate your business and hope you'll be visiting us again in the future. Take care!

May 20, 2023

Came in to have my visor replaced. I was told everything is still under warranty. I was told when the parts would be in. My service associate kept me in the loop with follow up calls. More

by G.CRAIGFULLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio
May 23, 2023 -

Acura Of Pembroke Pines responded

Thank you for sharing your experience - it's fantastic to hear that Emilio and the team took such wonderful care of you. We appreciate you trusting Acura of Pembroke Pines with your business and hope you won't hesitate to reach out if we can be of service again in the future!

May 19, 2023

Didn't do everything they were supposed to after having my car for almost a week More

by HEAT.FAN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Grasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Acura Of Pembroke Pines responded

Thank you for sharing your honest review. Please contact Larry at lschlossberg@czag.net if you would like to discuss this situation further.

May 19, 2023

Always a great job and prices on service thank you Jean for always helping me when I come in.. More

by Ginag8500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Acura Of Pembroke Pines responded

Thank you for trusting Acura of Pembroke Pines with your service needs! Jean & the team appreciate your support & feedback and look forward to seeing you at your next visit!

May 19, 2023

I was booked for 12:15. . service. Wasn’t ready till 2:53. Everyone blames the other. Don’t make appointments if you’re on lunch. And do not keep customers waiting longer tha More

by DEENASHAP915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023

My car was ready around the time the service writer indicated, which was 2 hours. The car was washed, clean and ready to go. More

by DIANE.HOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Acura Of Pembroke Pines responded

We're glad to hear that your car was serviced promptly and returned clean, Diane! It's wonderful to know that our team at Acura of Pembroke Pines provided you with the quality service you deserve. Thank you for your kind review!

May 17, 2023

Bad service. Repeats the same failed repair over and over, does not think outside the box. Wasted time on failed repairs then my warranty expired and now I'm out More

by JAyb029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Ferber
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Acura Of Pembroke Pines responded

Thank you for sharing this feedback. Please contact our Service Department at (877) 468-9930 if you would like to discuss these concerns in greater detail.

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