My Facebook Review: 3-23-2016: These fraudsters tried to scam me while servicing my vehicle. DO NOT USE ACURA OF RENO!!! They will lie and cheat you on unnecessary bogus repairs and then file a warranty claim to try and get even more money without you knowing. They put a front up to look all high end and classy, but they are just as bad as any other shady dealership/mechanic. Only go here if you know something about cars or have someone who does know with you. Due to posting my experience on facebook, I now know that 4 other friends have had issues just as bad and one issue was even worse. STAY FAR AWAY. Go to Reno Toyota or Honda. WAY BETTER and they treat you like a valued customer.
Their Response: Acura of Reno: 4/5/2016: Joseph, sorry for the bad experience. Although we strive to be the best customer oriented dealership, some bad experiences are due to miscommunication. We would appreciate for you to come back in and have us re-diagnose your vehicle.
My Response: 4/5/2016: This was no miscommunication. I had my car towed to you when it broke down. Upon inspection, you guys claimed my spark plugs were fouled and my battery was dead. I told several people this since you guys wanted to charge me almost $600 to complete the repairs. I don't know a lot about cars and I am not going to freely give out $600 without doing my research. These items weren't covered by my warranty so I had to pay out of pocket. Each person told me Acura of Reno's diagnostic didn't make sense and the service paper you guys gave me 3 days prior to the repair proved my battery was fine. With the advice I received from others, I took my car to the mechanic my family has used and trusted for many years. I paid for the tow and the 2nd diagnostic knowing in my gut Acura was being 100% dishonest. My mechanic inspected the vehicle and found out the timing chain guide was broken. Which WAS covered by the warranty. They checked my spark plugs and battery first and determined they were just fine. Unfortunately the warranty wouldn't work with my mechanic unless we make the suggested repairs by Acura. Once that didn't work, we had to take several pictures and document everything in order for the warranty to cover their work.
This experience became a nightmare for me when it all could have been avoided. I am now out several hundred dollars for false diagnostics, tows, and unnecessary repairs. I could probably sue, but Acura or Reno is not worth my time. Your general manager is extremely rude and if you guys truly believed in good customer service, you would reimburse me for the costs I have had to eat due to the dishonesty from Acura of Reno. I feel like I was scammed and I refuse to be yelled at and treated poorly by your general manager. Obviously if he can't be professional or even TRY to do something to right this wrong, then there is nothing left for me to do here. There is also no reason why I would take my car back to Acura of Reno to "re-diagnose" when I already had my car fixed by my trusted mechanic. I gave you guys $130 alone to FALSELY diagnose my car and you guys have yet to even offer that back to me. I think THAT, if nothing else should be redundable. Especially since you guys know your "diagnosis" was wrong.
You guys have the power to do the right thing and how you respond to this could either be a good advertisement for Acura of Reno or a bad one. The power is with you.
NO RESPONSE FROM THEM TO DATE!!! DON'T GO HERE!!! Go to Honda or out of state to another dealership!