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Acura of Berlin
Berlin, CT
1,145 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,145 reviews
May 23, 2025
They had the car I was interested in ready to go. Jim took me on my test drive and gave me time to think about which version of the RDX I wanted. Everyone I worked with at Acura of Berlin were profe Jim took me on my test drive and gave me time to think about which version of the RDX I wanted. Everyone I worked with at Acura of Berlin were professional and easy to work with. I love my new car! More
by cnassau63
May 22, 2025
Very easy to purchase, and was very knowledgeable about the car and its accessories. Good the car and its accessories. Good More
by Dillsoule
May 22, 2025
Leo made the car buying experience very easy and enjoyable. Definitely recommend Leo and the dealership. enjoyable. Definitely recommend Leo and the dealership. More
by Scott S
May 21, 2025
I have been an Acura of Berlin customer since 2010. By far the worst customer care and service noted to date. By far the worst customer care and service noted to date. More
by ignb83
Verified CustomerEmployees Worked With
May 20, 2025
Service Specialist Keith Davis and Service Associate Ellen efficiently handled the service appointment for my 2006 MDX that would eventually require the replacement of the catalytic converter. They wer Ellen efficiently handled the service appointment for my 2006 MDX that would eventually require the replacement of the catalytic converter. They were very patient and informative to me throughout the process which would also involve the provision of a loaner automobile for the install. Keith took time to explain the situation completely to me and was steadfast on keeping me updated during the replacement service. He also provided me, in the interim, with a detailed narrated video inspection of the overall condition of my car. I was impressed by this informative video and will keep it for future reference. I think this is video inspection is a great benefit offered by Acura of Berlin and their Service Department. I was impressed after completion of the service. I appreciated their efforts to make my service as seamless as possible! I submitted this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. More
by M. Gray
May 17, 2025
I had a great experience at Acura of Berlin! It was a low pressure approach and Kevin was amazing! It was a low pressure approach and Kevin was amazing! More
by Krkraus
May 16, 2025
Kevin was friendly, knowledgeable and accommodating. He went out his was to make sure we had a pleasurable experience. Highly recommend seeing Kevin at Acura of Berlin if your looking for a new vehicle! He went out his was to make sure we had a pleasurable experience. Highly recommend seeing Kevin at Acura of Berlin if your looking for a new vehicle! More
by Adrian P
Employees Worked With
May 15, 2025
I went in and expressed interest in an Acura TLX and test driving one, and I was met with a “no you can’t do that, are you buying one or not!?” Response from this individual. Got completely taken off guard b driving one, and I was met with a “no you can’t do that, are you buying one or not!?” Response from this individual. Got completely taken off guard by how disrespectful this employee was, and before he could get any paperwork that he explained took time and effort for him to take out I had to walk out. DON’T BUY FROM THIS GUY, VERY DISRESPECTFUL! More
by Good Customer
Employees Worked With
May 13, 2025
Very nice and helpful Was able to finish the work quickly and called me right away since I needed my car the weekend quickly and called me right away since I needed my car the weekend More
by habitat-serif-23
Employees Worked With
May 10, 2025
Leo was great! Awesome sense or humor and was able to get me in the car ive wanted!!!! thanks Leo!!! Awesome sense or humor and was able to get me in the car ive wanted!!!! thanks Leo!!! More
by jolene.cirigliano
