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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
781 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 781 reviews

July 07, 2023

I have been a customer for a long time. The quality of service continues to be extraordinary. Keith is very knowledgeable when it comes to car service. He has always been very honest and al More

by dmkilpatr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Braglia, Jessica Sharpe
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Jul 09, 2023 -

Acura of Berlin responded

It's great to hear that Keith was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Tony Braglia General Manger 860-829-3780

Helpful
July 01, 2023

Very Friendly Atmosphere. This dealership makes you feel comfortable the minute you arrive with car for service. More

by RUDIRDEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elin and Matthew
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Jul 03, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

Helpful
July 01, 2023

Everyone was very friendly and helpful. Service was great also. Thank you for the service More

by daniel_dossantos10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jessica Sharpe
Report | Print
Jul 03, 2023 -

Acura of Berlin responded

Thank you, Daniel! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

Helpful
July 01, 2023

Awesomeness service’ I love it ! But vacuum post to be better 😊! See you soon for next service The guy checked my dust filter! ! I’m thinking He not Chet at all More

by jenndylan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

Helpful
June 29, 2023

I have been with this dealership for 9 years and always get top notch service here..everyone that works here are always very cordial and make leasing and service visits a pleasure. More

by DOVELOVER11
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

Helpful
June 29, 2023

every time I am very grateful to Jessica for her enthusiastic service and detailed explanations to save time More

by jinmingai617
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
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Jun 30, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Jessica here at Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

Helpful
June 28, 2023

Took my car in for a diagnostic test. That was never done. Will not recommend this dealership More

by Jdm
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Richard Bird, Jessica Sharpe
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Jun 29, 2023 -

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Tony Braglia General Manger 860-829-3780

Helpful
June 27, 2023

They are caring for their customers -good dealership. Jessica is very considerate advisor Good job More

by AV
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
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Jun 28, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jessica here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

Helpful
June 27, 2023

Very prompt service and everyone is really friendly there. I was in and out faster than expected. More

by BIGGINHILL1940
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jessica Sharpe
Report | Print
Jun 28, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

Helpful
June 25, 2023

Always great service. The waiting room is comfortable. Everyone is kind and keeps in full communication. More

by EP
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Hastey
Report | Print
Jun 26, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

Helpful
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