Acura of Honolulu

Great service from Paul Furtado and his colleagues in the service department…friendly, courteous, efficient and highly professional! service department…friendly, courteous, efficient and highly professional! More

They are honest and not looking to just make a sale. They are genuine and want to help you however they can!!! I absolutely love this dealership. are genuine and want to help you however they can!!! I absolutely love this dealership. More

Mya was great today. Had some warrant work done and was provided with a loaner. provided with a loaner. More

The new sales associate, Jason, was friendly, enthusiastic, humble and helpful. I appreciated his time and for allowing me to take the vehicle for a test drive. My experience was not as enjoya enthusiastic, humble and helpful. I appreciated his time and for allowing me to take the vehicle for a test drive. My experience was not as enjoyable when he had to buddy up with another associate. The negotiation process was disappointing as well. I leased the car with a 10K mileage cap but later found out they lowered to 7500 without verbally letting me know. When I inquired after I noticed my bill noting 7500, they said it was lowered to meet my price I was negotiating. If that was so, they should have informed me they would do so during the closing process and signing of docs. More

This was my first Service. I purchased the pre-pay servicing and was absolutely thrilled when Larry saw that on the record. I was preparing for the worst. Larry was very professional and easy to tal servicing and was absolutely thrilled when Larry saw that on the record. I was preparing for the worst. Larry was very professional and easy to talk to. The waiting area is wonderful and clean. From the purchase of my car to this first service, I am a believer in Acura as a brand and product. You make it painless and satisfying to be a customer and be treated like a friend.. More

Found a used Kia Forte with very low mileage on Facebook marketplace posted by Cody. Vehicle was just what we were looking for. Great service from beginning to end. We are enjoying the car very much. marketplace posted by Cody. Vehicle was just what we were looking for. Great service from beginning to end. We are enjoying the car very much. More

Larry Yip has been assisting us for many years and we appreciate his professionalism, friendliness, and excellent service. He stays in touch with us and informs us about what needs to be done with ou appreciate his professionalism, friendliness, and excellent service. He stays in touch with us and informs us about what needs to be done with our vehicle and calls us when the service is completed. More

Paul Furtado is the best service advisor with whom I have dealt. I have been working with him for nearly 30 years. He is always thorough, professional and very helpful. dealt. I have been working with him for nearly 30 years. He is always thorough, professional and very helpful. More

Excellent Customer Service provided by Paul Furtado,Paul Excellent Customer Service provided by Paul Furtado, Paul is always so sincere, He takes the time to explain in detail the service needed on my vehic Excellent Customer Service provided by Paul Furtado, Paul is always so sincere, He takes the time to explain in detail the service needed on my vehicle More

Mediocre dealership. Sales and service departments are subpar when compared to many other dealerships (including non-luxury/premium brands). Parts department on the other hand always treats me right. All subpar when compared to many other dealerships (including non-luxury/premium brands). Parts department on the other hand always treats me right. All the interactions I’ve had with the parts department have been excellent. They answer their phone, answer questions I have, have excellent staff, and have good prices overall. The service department on the other hand is pretty bad. There are only two service advisors and I can never get my call answered. Multiple calls just to ask for an approximate price for a job were never answered, and it took me weeks just to get an appointment scheduled for my vehicle. Sales is always super pushy to get me to buy a vehicle. I understand that’s the whole point of dealerships (especially the sales department) - to sell cars, but salesmen will constantly push to have you come inside and talk pricing and push for a test drive even if you’re just looking around and aren’t super interested in a particular vehicle. Overall, there’s definitely potential for this dealer to be a very good one, but they’ve got some things to improve. They’ve already got a great parts department (BIG THUMBS UP TO EVERYONE FROM THE PARTS DEPT.) and a nice building, it’s just a matter of improving the sales and service departments and this Acura dealer would be a great one. More