Acura of Orange Park

Jacob in service was excellent on all aspects of the service - a credit to the dealership - great guy service - a credit to the dealership - great guy More

I want to take a moment to recognize and praise Jacob Thrift for his outstanding professionalism, patience, and the time he took to listen to my wife and me with full attentiveness. We brought in our Thrift for his outstanding professionalism, patience, and the time he took to listen to my wife and me with full attentiveness. We brought in our certified pre-owned 2022 Acura MDX due to ongoing audio disruptions from the infotainment system; at times the audio would cut out completely, and the screen would even shut off altogether. Jacob not only listened carefully to our concerns but also ensured every detail was accurately relayed to the technician, including the video we had captured showing the issue as it occurred. This level of attention to detail and Jacob’s commitment to fully communicating our experience directly resulted in the problem being completely resolved. It is truly refreshing to experience this kind of customer service; not only from a dealership but from someone as professional and dedicated as Jacob. It speaks volumes about the effort Acura of Orange Park puts into selecting team members who genuinely care about their customers. Thank you again, Jacob, for turning what could have been a frustrating experience into a positive and reassuring one. More

While the associates at this location are great it is absolutely absurd that there is a 200 fee for JUST a diagnostic to turn lights off. I bring my car to this location to be serviced often and I advise absolutely absurd that there is a 200 fee for JUST a diagnostic to turn lights off. I bring my car to this location to be serviced often and I advised them what was happening and was told that if there was no work ,there would not be a a fee. Well 200 later that was a lie. I'm very disappointed because normally I don't have any issues with this location. More

Excelente customer, Randy you are a great representative of this dealership ,and what a service should be of this dealership ,and what a service should be More

Courteous and friendly people. Service advisor even got me a better coupon for Oil Change Service and inspection. Rick Goerz is superb and kept me informed. Wait is not long even Service advisor even got me a better coupon for Oil Change Service and inspection. Rick Goerz is superb and kept me informed. Wait is not long even with a computer update and car wash. It is the beginning of the new year and Rick made it for a good start of 2023. Thanks. More

Efficient. Gets customer done in as little time as possible. Brings issues to your attention immediately and provides options for completing necessary work...in Gets customer done in as little time as possible. Brings issues to your attention immediately and provides options for completing necessary work...including scheduling customer for loaner car. More

Joshua came right out and received my car sent it back immediately and it only took them an hour change the oil and rotate the tires everything was extremely pleasant immediately and it only took them an hour change the oil and rotate the tires everything was extremely pleasant More

Great and timely service. The loaner was clean and there was no waiting on either end. The loaner was clean and there was no waiting on either end. More

My whole family use this Service Dept. We won't go anywhere else.We have 6 Honda/Acura vehicles serviced here. We won't go anywhere else.We have 6 Honda/Acura vehicles serviced here. More