Acura of Peoria

I have to say that I was leery going into a luxury dealership looking to buy a used car that was not super high value; I was pleasantly wrong-headed.I expected to be treated like a second class custom dealership looking to buy a used car that was not super high value; I was pleasantly wrong-headed.I expected to be treated like a second class customer at best. Instead Jorge treated me like I was the most important deal that he had ever tried to close. And the finance guys (Mike & Mike) were absolutely low pressure. Nobody tried to force anything down my throat, or corner me and hold my car keys hostage (I have had some pretty tense moments buying cars), and the salesmen didn't multiply (If you've ever bought a car at a high-pressure dealership, you understand what I mean.). I have to say that I will always look at this dealership first for a car, even if I am looking for a different brand. It is quite and peaceful inside, there are no strange half-empty, devoid of personal effects little cube offices they stuff you in for hours on end, while the evil trolls (So the stigma would seem) behind the curtain fiendishly contemplate whether or not the last $500.00 you want off the car will bankrupt the dealership or not. No piece of paper with bolder and bolder red writing scribbled aggressively over your offer being passed back to the evil trolls behind the curtain more times than a pin ball in a 50's diner. So if you are like me -and are a little on the assertive side- and don't respond well(?) to the typical high pressure, think they have you by the family jewels type of sales tactics, this is the place to go. I am sure all of the sales staff are great, but I recommend Jorge Gomez, as he is the only sales guy I met, and by proxy the only sales guy I can honestly speak about. More

This is our 2nd buying experience with Acura of Peoria. Recently, we leased a vehicle with Doug Randall. I initally met him over the phone and I was impressed with how easy he was to reach. He always answe Recently, we leased a vehicle with Doug Randall. I initally met him over the phone and I was impressed with how easy he was to reach. He always answered his phone and called me back promptly. I truly had that sense that he was "working for me." When we came to the dealership to work with Doug face to face, I was always greeted by the receptionist or one of the floor salesmen. My husband and I were most impressed with how serious Acura of Peoria took our business. They wanted to make the deal work for us and we left very happy. We only have Acuras in our driveway and that is because of the quality of their product and the service we get after the sale. Doug already touched base with me the day after we signed to make sure we were happy. He even offered to come to my home to ensure we get our garage control set up correctly. Now that's what I call service!Kudos to the entire staff at Acura of Peoria for consistently offering excellent customer service. You have another loyal customer! More

It was an enjoyable experience.Fred is a nice guy and we didn't feel pressured to do anything. The cookies were great as well as the coffee, the bathrooms were clean. Is that 25 words yet? didn't feel pressured to do anything. The cookies were great as well as the coffee, the bathrooms were clean. Is that 25 words yet? More

Doug is professional in every sense of the word. Answered all questions/concerns,and communicated well. would reccommend him to any one. Doug is an asset to Acura Peoria. all questions/concerns,and communicated well. would reccommend him to any one. Doug is an asset to Acura Peoria. More

Doug Randall went out of his way in normal auto sales to make us feel comfortable and he answered our questions completely without hesitation. The features of our new car were explained as well as the cond make us feel comfortable and he answered our questions completely without hesitation. The features of our new car were explained as well as the conditions of our new lease. This was a very pleasurable experience. We talked to Mr. Randall on the phone to set up everything and when we came to the dealership, from out of town, everything went just as he explained it would, and in less than 5 hours we were on our way back home in our new car. We love our new car, which is our second leass from Doug Randall and the fourth from the dealership. More

THEY GAVE ME THE DEAL OTHER DEALER SAID IMPOSSIBLE. WELL END UP BEING CLOSE BUT STILL SATISFIED. JUST STOP BY AND FIND GLENN IF YOU ARE LOOKING FOR A CAR. I WAS NOT EVEN IN THE MARKET BUT EVENTUALLY END UP END UP BEING CLOSE BUT STILL SATISFIED. JUST STOP BY AND FIND GLENN IF YOU ARE LOOKING FOR A CAR. I WAS NOT EVEN IN THE MARKET BUT EVENTUALLY END UP WITH NEW MDX. BUT DO YOUR STUDY. WORK WITH THEM AND YOU WILL GET WHAT YOU WANT(OR VERY CLOSE). AND BE PATIENT. BEN ALSO WAS VERY AGGRESSIVE TO MEET THE PRICE. More

We have leased 2 and purchased 1 car from Acura Peoria and are very happy with the service we have received each and every time. Doug contacted me about turning my lease in early for a new TSX with no co and are very happy with the service we have received each and every time. Doug contacted me about turning my lease in early for a new TSX with no cost to me and keeping my payment the same. I am happy and pleased to say that the deal went exactly as stated, there were no surprises. Every time my husband and I have dealt with the sales team or service even it has been a wonderful experience. Acura makes us feel like we are #1. We will continue to lease/purchase from Acura in the future because of this. More

This was the second Acura dealership I visited. Because of my experience at a previous Acura dealership, the Peoria dealership exceeded my expectations. What impressed me the most about this dealershi of my experience at a previous Acura dealership, the Peoria dealership exceeded my expectations. What impressed me the most about this dealership is that negotiating my deal and trade in was not an arduous process. They did way better than what I expected on price. The general atmosphere is very inviting. I would recommend dealership, specifically Ben & Glenn. More

I spent hours and hours negotiating a price.After a price was reached I went in to fill out the paperwork. As I was filling it out I was informed the price I was told did not apply with the features that had was reached I went in to fill out the paperwork. As I was filling it out I was informed the price I was told did not apply with the features that had been agreed upon. I was told it was a miscommunication....despite the text I had? I walked out and was called later to let me know they would give me that price they had told me before was ok? I have been insulted several times by things they told me. I guess they felt because I was a women buying a car they could tell me lies and I would fall for it. I went to North Scottsdale and was treated with respect and got a better price.Make sure you get your quote in writing with all the features spelled out or just got to North Scottsdale. More

Here is my story. It is the experience that I had with Here is my story. It is the experience that I had with Peoria Acura’s service department that gives dealers a bad name and makes people uneasy abou Here is my story. It is the experience that I had with Peoria Acura’s service department that gives dealers a bad name and makes people uneasy about going to a dealership. I want to start by saying this car was a purchase for my son that has had an extremely bad year. His father passed away at 40 when he was hit on his motorcycle. He made it through this and graduated high school with honors, received awards in ROTC and was a police explorer. He was starting school and had gotten a job. He was riding his bike to and from work. This car was purchased to show him how proud I was of all of his achievement’s this year. This 2003 Acura CL was everything he wanted sunroof, leather seats and is 6 cylinder. I would have not purchases the car with all of the deceptions by the staff but my son wanted the car so against my better judgment I purchased the car for him with everything that he had been through this year. I had my son’s car towed into Peoria Acura after less than a month and 1000 miles of him driving it. Mike was pleasant and had a loaner car ready for me. I liked the fact that they provided me with the same type of vehicle that I had bought for my son other than they only had a SUV available. He called me and told me that it was the transmission. I was totally shocked that the transmission had gone out that short of me purchasing the car. He told me that it was going to cost $5000 to purchase a transmission. I told him that I am not willing to pay that since the car was less than a month old and there had only been 1000 miles put on the car since it was purchased. I will go into what transpired between your staff and I later in this letter. At this point what I want it to nullify the contract. I do not want to do business with a company that does not back a car they sold I am currently looking into a law that states that a car purchased in Arizona must be operable for 3,000 miles or 3 months. There could have been service recovery in the beginning by replacing the transmission with little or no cost to me. I called Mike after hearing about the transmission the next day. I had spoken to a few friends that are service managers or work as mechanics. I found out that it is unlikely that the technician was not aware of the transmission problem since it was such a short period of time since I purchased the car. . I have a hard time that people that I have known for many years that have nothing to lose would lie Mike told me that I should have purchased the extended warranty and it MAY have picked his up. There were many things told to me that were not truths after this point. Mike told me that Acura would pay half of the amount because they were aware that this year and type of car had transmission problems and this was unheard of for Acura to do with a second owner. I know this Marketing/Sales strategy. I work with sales and marketing. He made it seem like he going the extra mile to help. He told me that the company did not know how the car was run because my son had put 2500 miles on the car which was not true because I compared the mileage when I bought the car to the current mileage which was about 1000 miles. I told him that when I had talked to people that I knew that there were other options that were not as expensive, such as, rebuilding or buying a used one. Mike told me that the transmission in my car was hard to find and that Acura transmission were not meant to be rebuild. I do not think any transmission is meant to be rebuilt. So I asked to talk to the GM and was told that someone from the complaint department by the name of Chuck would be calling me back about the problem. Mike was going to explain the situation to Chuck and that he would be calling me. My experience went from bad to worse. He was supposed to take a message and have you call me on Friday because when I asked to speak to you I was told you were in meetings. I talk to him about the service issues that I had when I bought the car. That when they first tried to sell me the car they came back with an extremely high payment and interest rate saying that since my son was a first time buyer that is the reason everything was so high. Although my husband handled most of these things I did know enough to know that since I was the primary with my son as the secondary that it was off of my credit and I have good credit. My son has good credit just not long standing credit history. So I told them to come back with their best because I was not going back and forth. They came back with a reasonable amount. This was after we did the usual what payment do you want and I said what you are willing to sell me the car. When I went to finance which you can verify because I was told that they had to tape it. The finance man named Mike told me that if we added gap, extended warranty and a security system he could drop my interest rate by a percent. Right then I would have left if my son did not want that car. There was deception. I understand that the company is in business to make money. So after explaining all that and with what was happening with the transmission that I really felt taken advantage of by Peoria Acura. Although the extended warranty was offered the car had less than 1000 mileages put on it, had no plate and I had not even made the first payment and the car broke down. I felt that the dealership should have fixed the transmission to show good faith since I bought the car in good faith. The sales person made it a point to say many times the car was in great shape all the work was done here and that there would not be any problems with the car and old couple had owner it and they traded it in for a newer version. I asked about the dealership picking up some of the money for the transmission but his response was that they would not and under no obligation to pay anything and they were not trying to take advantage of me. The dealership sells 150 cars a month they are not going to take advantage of one person. I happen to know that my boss bought her car there and said she would never do business with your dealership again. She said that if she knew that I was going there she would have warned me. I told him that I was not happy with that answer and that I wanted to speak to you. He did say that I could come back and trade out of the car that I had. So I asked if that meant that they would but it back for what they sold it to me. He said that they knew that they were going to have to spend 2500 to fix it. That was not an acceptable answer. Saturday morning when I did not hear from you I e-mailed Mike about the loaner car that he provided and that it said that I needed to return it today and I felt that since I had not spoken to you that I should not have to return the loaner until I spoke to you. I also mention a law I had heard of by talking to someone that says that the car must be operable for 3 months or 3,000 that I am researching. I asked him to contact me. He did not respond. So then I called and asked to speak to you and I was transferred to numerous people in sales then I was finally transferred to Dave and his wife’s voicemail. They were the sales managers. I do understand that they are your buffers. But neither one of them called me back either. More