Acura of Westchester

Excellent customer service by David Santos. He goes above and beyond. Making an appointment is easy with prompt availability. The waiting room is always clean, comfortable and equipped with wor He goes above and beyond. Making an appointment is easy with prompt availability. The waiting room is always clean, comfortable and equipped with work space and charging ports and coffee. More

It is always great working with Tom Maxfield. He is very attentive and helpful, answering any and all questions and making the entire servicing process as easy as possible. He is very attentive and helpful, answering any and all questions and making the entire servicing process as easy as possible. More

Always a 5 Star service visit at Acura of Westchester! I wouldn’t take my car anywhere else. I wouldn’t take my car anywhere else. More

This was my first time bringing my Acura MDX to Acura of Westchester for service, and I honestly could not have asked for a better experience. From the moment I arrived, Alicia DeMarco made the entire proce Westchester for service, and I honestly could not have asked for a better experience. From the moment I arrived, Alicia DeMarco made the entire process smooth, professional, and stress-free. They took the time to explain everything clearly, kept me updated throughout the service, and made sure everything was handled correctly and on time. You can truly tell they care about the customers and take pride in what they do. It’s rare these days to come across someone so professional, welcoming, and genuinely delightful to be around. Matt, Michelle and Alicia went above and beyond, and because of them, I’ll definitely continue servicing my MDX here. A huge thank you to the entire Acura of Westchester team for such an amazing experience. If I could give more than 5 stars, I absolutely would! - Jay Ramirez More

I have been servicing my 2017 MDX @ AOW since it was 2 years old and have NEVER had an unpleasant experience. Ease of making appointments, thorough explanations of services recommended, pricing, projected years old and have NEVER had an unpleasant experience. Ease of making appointments, thorough explanations of services recommended, pricing, projected wait time to completion, you name a category, AOW gets 5 stars across the board. More

Brianna and the team were incredibly helpful and make the process as easy as possible. I could not be happier and i’m so grateful! process as easy as possible. I could not be happier and i’m so grateful! More

Tom Maxfield service advisor: the most amazing well knowledgeable service advisor I have dealt with. I just recently switched dealerships cause my last one was iffy!!! so my first experience dealing w knowledgeable service advisor I have dealt with. I just recently switched dealerships cause my last one was iffy!!! so my first experience dealing with Tom. I explained exactly what my vehicle been through. He went over and beyond to look up everything that was done with my vehicle history & make sure everything wuz up-to-date with a worry-free waiting experience kept me up-to-date on everything done on my vehicle, including video which I never seen in my life, amazing !!! most amazing experience ever I highly recommend servicing your vehicle at this dealership. My last dealership was horrible. They perform services that they never performed.. at the other dealership.. which tom maxfeild corrected everything.. from the moment I pulled up to the valet drivers had me at comfort and ease about my vehicle being there. Make sure they documented the whole vehicle. video footage front end to rear end so if any damages occur, they have record which really put me at ease and I felt safe and worry free, The whole staff is very well knowledgeable. Everyone made sure my vehicle was safe and service correctly from the moment I stepped in. Can’t wait to be back for more services thank you guys. Sincerely. Anthony s. More

Alicia was pleasant to deal with and explained everything thoroughly and clearly. The work on our car was done in a timely way and we were grateful for all the services. thoroughly and clearly. The work on our car was done in a timely way and we were grateful for all the services. More

Very helpful and knowledgeable advisors. 15 minute walk from the train (they can pick you up, if called, apparently). A bit weird to have a credit card surcharge, though. 15 minute walk from the train (they can pick you up, if called, apparently). A bit weird to have a credit card surcharge, though. More

Excellent customer service. Necessary repairs were explained and timing of repairs were completed as promised. Very warm and professional staff. Necessary repairs were explained and timing of repairs were completed as promised. Very warm and professional staff. More