Alicia DeMarco

This was my first time bringing my Acura MDX to Acura of Westchester for service, and I honestly could not have asked for a better experience. From the moment I arrived, Alicia DeMarco made the entire proce Westchester for service, and I honestly could not have asked for a better experience. From the moment I arrived, Alicia DeMarco made the entire process smooth, professional, and stress-free. They took the time to explain everything clearly, kept me updated throughout the service, and made sure everything was handled correctly and on time. You can truly tell they care about the customers and take pride in what they do. It’s rare these days to come across someone so professional, welcoming, and genuinely delightful to be around. Matt, Michelle and Alicia went above and beyond, and because of them, I’ll definitely continue servicing my MDX here. A huge thank you to the entire Acura of Westchester team for such an amazing experience. If I could give more than 5 stars, I absolutely would! - Jay Ramirez More

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I have been servicing my 2017 MDX @ AOW since it was 2 years old and have NEVER had an unpleasant experience. Ease of making appointments, thorough explanations of services recommended, pricing, projected years old and have NEVER had an unpleasant experience. Ease of making appointments, thorough explanations of services recommended, pricing, projected wait time to completion, you name a category, AOW gets 5 stars across the board. More

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Alicia was pleasant to deal with and explained everything thoroughly and clearly. The work on our car was done in a timely way and we were grateful for all the services. thoroughly and clearly. The work on our car was done in a timely way and we were grateful for all the services. More

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Excellent customer service. Necessary repairs were explained and timing of repairs were completed as promised. Very warm and professional staff. Necessary repairs were explained and timing of repairs were completed as promised. Very warm and professional staff. More

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The staff is always friendly and accommodating. This dealership is a great place to have your vehicle maintained and inspected. Highly recommended. My service advisor, Alicia DeMarco, is awesome a This dealership is a great place to have your vehicle maintained and inspected. Highly recommended. My service advisor, Alicia DeMarco, is awesome and handled my service with excellence! More

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Service at this dealership is exceptional. They are very organized and handle appointments in a very professional manner. The advisors are great to work with and I guess it professionalism alw They are very organized and handle appointments in a very professional manner. The advisors are great to work with and I guess it professionalism always start at the top with a super service Manager. More

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