Advantage Chevrolet of Hodgkins

Advantage Chevrolet really does live up to their name: they really do take ADVANTAGE of you.I purchased a new Trailblazer LT from this Hodgkins location. I explicitly told my salesman, Alberto Medina, abo they really do take ADVANTAGE of you.I purchased a new Trailblazer LT from this Hodgkins location. I explicitly told my salesman, Alberto Medina, about the online "Advantage Price" of $24,695, showed him the ad, and he told me, "I got you." Instead, the finance manager, Dennis Reilly, covertly slipped in $10,701.31 in unauthorized warranties, phantom accessory fees, and unadvertised base-price markups that completely contradicted the advertised price.When I caught the fraud the next morning, sales manager Mike Armstrong only agreed to fix the problem and honor the price after I presented undeniable, written proof of their deceptive practices.The mess was completely cleaned up, but a couple of days later, General Sales Manager Glenn Smith decided to insert himself into the situation. After I posted an honest review exposing them, Glenn panicked. He repeatedly called me and left a recorded voicemail threatening that the owner would "cancel the whole deal" and hold my upgraded floor mats hostage unless I removed the review. He explicitly tried to throw the dealership owner under the bus, claiming the owner was the one demanding the cancellation. He also tried to coerce me into signing a legal liability "release" waiver just to get the mats I already paid for.I initiated a formal investigation through GM Corporate. Glenn flat-out lied to the corporate investigator until she confronted him with the explicit transcripts of his own recorded voicemails, forcing him to backpedal.I have since paid this vehicle off in full so they have zero leverage. I stripped their trash advertising frames off my car, and a formal consumer fraud case is currently open against this dealership with the Illinois Attorney General’s Consumer Fraud Bureau. GM has also issued a no-contact order against them.Stay far away from Alberto, Dennis, and Glenn. They operate on pure bait-and-switch tactics. More

I am 18 years and bought my first car - a used car without a warranty, so it had a 10 day return policy. 20 days after purchase my fuel pump went out, as well as something in the front end. Cost was without a warranty, so it had a 10 day return policy. 20 days after purchase my fuel pump went out, as well as something in the front end. Cost was $1,600. Michael Armstrong had the dealer reimburse me for the cost of repairs!! Thank you, Michael. More

Was very flexible to my requirements. No hassle no fuss transaction. Located fairly close to me No hassle no fuss transaction. Located fairly close to me More

When i walked into the dealership. I was a little skeptical because nobody greeted me. Dashawn was the first to treat me and find the car I was looking for. Dashawn made the experience I was a little skeptical because nobody greeted me. Dashawn was the first to treat me and find the car I was looking for. Dashawn made the experience excellent from start to finish. The he was friendly, knowledgeable, and never pushy. They answered all my questions, explained my options, and helped me find the perfect car for my needs and budget. Definitely GREAT customer service. The process was smooth, transparent, and far easier than expected. I drove away feeling confident and very satisfied. 100/10 experience. Y’all go see Dashawn ! More

They took care of me and did a quick job, although I wish there were price specials in the service department. there were price specials in the service department. More

Felipe and Carolina were very helpful with our car and advising us of what needed to be done in order to get it right. Aaron was able to assist me in getting my card over weekend as well. Advantage Chevy advising us of what needed to be done in order to get it right. Aaron was able to assist me in getting my card over weekend as well. Advantage Chevy personnel are very helpful. We greatly appreciate them and we would definitely recommend them to our friends and family. More

It was a great buying experience! Everything was super smooth, fast and efficient. Everyone we worked with including our salesman Andrew Fitzpatrick were amazing. The whole experienc Everything was super smooth, fast and efficient. Everyone we worked with including our salesman Andrew Fitzpatrick were amazing. The whole experience made the 3 and a half hour drive well worth it. We will definitely be back for our next vehicle. More

Did not push for extra services, when just getting a oil change before my trip. change before my trip. More

Exelente service best deal highly recommended I did get the truck that I was looking for the truck that I was looking for More

I usually get a link in a text to watch a video of my car’s mechanic status but this time it didn’t happen. car’s mechanic status but this time it didn’t happen. More