Advantage Chevrolet of Hodgkins

I took my Tahoe to Advantage Chevy, where I purchased it six weeks earlier, in for an oil change. This being my first visit, I didn't know the check-in process, so it took a few min.. The Service Tech inf six weeks earlier, in for an oil change. This being my first visit, I didn't know the check-in process, so it took a few min.. The Service Tech informed me it could take up to two hours; they were quite busy. The waiting area is well stocked with any kind of coffee one could want, snacks, and water. I brought a book and settled in for the duration. An hour later, they informed me the service was done, and I was on my way. Advantage Chevy is 20 miles from home. There are Chevy dealers closer. But, given the ease of service at Advantage, I won't mind making the trip More

Advantage Chevy is clean, organized and modern. The selection is a cornucopia of automobiles. The sales staff is friendly, comforting and there's no pressure tactics. I will gladly buy another vehi The selection is a cornucopia of automobiles. The sales staff is friendly, comforting and there's no pressure tactics. I will gladly buy another vehicle from Advantage Chevy, they're courteous, respectful and genuine. More

Shawn Bell is an amazing salesperson, Highly recommend. Believe you will be walking out with a car your not leaving empty handed lol. Believe you will be walking out with a car your not leaving empty handed lol. More

Not the best experience. I had an appointment at 3pm for oil change, routine maintenance. The wait center was empty. At 5 pm I checked status on my vehicle and it was still I had an appointment at 3pm for oil change, routine maintenance. The wait center was empty. At 5 pm I checked status on my vehicle and it was still inspecting. I texted to see what was happening. 15 minutes later my car was ready? The quote I was given was $100 less than the actual bill. I was told that it was because of tax and disposal. That should be included in the quote. I left my appointment at 545. I think that is a very long time for oil change and routine maintenance without explanation. There should be a wait time expectation up front. Routine maintenance is turning into a half day experience. More

That video helped me with the two things are the next thing to do. At least I know what to do next. thing to do. At least I know what to do next. More

My service rep was very knowledgeable. The work on my car was completed correctly and accurately The work on my car was completed correctly and accurately More

I took my car to the dealership because the check engine light came on, and I was also getting a notification that a software update was required, which I’m unable to complete myself. When I dropped off light came on, and I was also getting a notification that a software update was required, which I’m unable to complete myself. When I dropped off my car, I specifically mentioned the software update. This is actually the second time I’ve requested it. A couple of months ago, when I brought my car in for an oil change, I mentioned the exact same issue. Both times, I was told the update had been completed. However, as soon as I turned my car off and back on, the same update notification appeared again. The paperwork I received mentions a radio update, but I’m not sure if that’s the same update I’ve been requesting. What made the experience even more frustrating was when I called Carolina to explain that the update notification was still showing and that my app indicates the last software update was completed in July. Her response was not very polite or helpful. She insisted that the update had been completed, and when I explained that the notification was still appearing, she simply said, “Well, bring it back.” There was no empathy or understanding whatsoever. I work full-time, and having to leave my car at the dealership is a major inconvenience for me, especially when I’ve already brought it in twice for the same issue. I understand that sometimes technical issues happen, but I expect better communication, customer service, and a genuine effort to resolve the problem rather than simply telling me to bring my car back again. More

Organized, clean, customer service oriented, great waiting area, very helpful, many reminders and texts. Thanks waiting area, very helpful, many reminders and texts. Thanks More

I recently traded in a vehicle and purchased a used SUV from Advantage Chevy. I had a wonderful and fast experience. All staff was professional and super helpful! A great dealership! from Advantage Chevy. I had a wonderful and fast experience. All staff was professional and super helpful! A great dealership! More

He was extremely helpful and made the experience seamless.i would definitely refer him to friends and family and do future business with him. seamless.i would definitely refer him to friends and family and do future business with him. More