Advantage Toyota Valley Stream - Service Center

The agent did not communicate with me that after a certain time the service department would be closed and I wouldn’t be able to pick up my car. After showing up around 5pm I asked why that wasn’t com certain time the service department would be closed and I wouldn’t be able to pick up my car. After showing up around 5pm I asked why that wasn’t communicated with me and he said “you said you were coming” which is not true because I was still at work. I can accept partial responsibility for this miscommunication because I also could have asked for the hours. Then when I picked up my car the following morning my car was making a screeching sound. I immediately brought the car back and the agent brought it to the technician - after about 15 minutes I was handed my keys with no explanation. Upon requesting an explanation I was told that “it appears the belt had come loose” - the belt that was just placed in the car less than 24 hours ago had “come loose”. I believe it was never securely put in to begin with. I also feel that customers shouldn’t have to ask for things that should willingly be communicated. More

Billy is great, I went to 5 different toyota service station before and Advantage and is the best and most reliable then all of them put together. station before and Advantage and is the best and most reliable then all of them put together. More

The dealership was good and customer friendly and good to relate with easy to communicate with relate with easy to communicate with More

Hi Frantz, James was a friendly and welcoming service advisor. Enjoyed our small talk and reassured me that my vehicle was in good hands. Unfortunately the customer waiting lounge was not the same exp advisor. Enjoyed our small talk and reassured me that my vehicle was in good hands. Unfortunately the customer waiting lounge was not the same experience, and neither my son or I "were in good hands". I was appalled by the fact that there was no changing table available for me and my son to use while we waited for our vehicle to be serviced. Instead we had to find our way while we used the accessible stall. Although I'm sure the bathrooms are kept clean regularly, it is still EXTREMELY unsanitary to not have a changing station to adequately change my child's diaper. I had to sit on the toilet while I changed him on my lap! No family should have to go through this embarrassment and unsanitary conditions. I would assume a dealership that sells Family sized vehicles would have a space to change diapers safely and within correct conditions, but I was utterly disappointed and angered by the fact I was wrong. I ENCOURAGE Advantage Toyota to change this as soon as possible for the well-being of the countless families they service on a DAILY BASIS. And hope that for my next service within 6 months (or 5,000 miles) I see a station where I can change my son's diaper without having to sit on a toilet seat or take up the small space between the sinks. More

Everyone was great to talk too and very professional. I think one hour is very long for an oil change but overall it was great. I think one hour is very long for an oil change but overall it was great. More

This dealership is clean the workers are professional and knowledgeable about your vehicles the service is very reliable and knowledgeable about your vehicles the service is very reliable More

I was admitted immediately. I got prompt assessment of the condition of the car, my options and the cost. I had the car within the promised time frame. Mr Akin was exce I got prompt assessment of the condition of the car, my options and the cost. I had the car within the promised time frame. Mr Akin was excellent as usual. The cost was very high, probably because the parts are expensive. This time I did not compare your parts prices with other Toyota service centers. Last time I did. More

The service agent was talkative the most about non-related matters and I missed my inspection to assess the need for other services. non-related matters and I missed my inspection to assess the need for other services. More

The service at advantage Toyota valley stream was excellent And I would not mind referring them to my friends and family. excellent And I would not mind referring them to my friends and family. More