Advantage Toyota Valley Stream - Service Center

I wanted to give them 5 stars but I can't. You have to honor a person's appointment. I made a 7:30 a.m. appointment to rotate my tires and check the fluids. It took three hours. Two hours for me just to s honor a person's appointment. I made a 7:30 a.m. appointment to rotate my tires and check the fluids. It took three hours. Two hours for me just to sit there and then they told me what they were going to do. Then one hour to replace the tires and check fluids. This is the second time the same thing happened. Otherwise the people there are nice and knowledgeable. But must rethink their scheduling system. More

WENT TO ANDY IN SERVICE DEPARTMENT WITH A TIRE DISCREPANCY WHICH WAS CORRECTED QUICKLY. ANDY USUALLY HELPS ME WHEN I HAVE A QUESTION REGARDING MY VEHICLE. DISCREPANCY WHICH WAS CORRECTED QUICKLY. ANDY USUALLY HELPS ME WHEN I HAVE A QUESTION REGARDING MY VEHICLE. More

This is my second Toyota. I previously owned a 2010. I now have a 2017. Most of my visits have been handled by Mr. Zollinger so I am used to his helpful courteous professional service. This visit was no d now have a 2017. Most of my visits have been handled by Mr. Zollinger so I am used to his helpful courteous professional service. This visit was no different and he even advised me about future work needed for an upcoming inspection. Thank you very much Mr. Zollinger. More

Disappointing experience. I brought my 2019 Highlander in for service because something is rattling in roof area right behind the sunroof. The service advisor, Mr. Dixon was very nice and professional. He in for service because something is rattling in roof area right behind the sunroof. The service advisor, Mr. Dixon was very nice and professional. He informed that it would take some time and that waiting wasn't advised which I appreciated. I took an Uber back home and went about my day. It was quickly 2:30 pm an I realized no one contacted me regarding the status of my vehicle so I called the service center. My advisor wasn't available so they/he had to call me back which he did about an hour later. He informed me that they weren't able to fix the problem because it would involve taking down the interior roof covering. It's a big undertaking and would take some time. It was Friday afternoon and I couldn't be without transportation for the weekend. Mr. Dixon suggested that I reschedule the appointment but to make sure a loaner was available when brought it in as it might take a few days. I thanked him for that andcalled another Uber to go back to the dealer. I now had two Uber charges and accomplished nothing. On December 14th I called back to reschedule. I informed the person in scheduling of what happened on the 4th and what Mr. Dixon advised. She said that she would look into when a loaner might be available and would call me back. I'm still waiting for her phone call. This is not cool at all. The most offensive thing you can do to someone is ignore them. It just let's them know that they don't really matter. I haven't been overwhelmed with this vehicle since the day I got it but keep attributing it to the fact that I went from a Lexus to a Toyota. Shame on me I guess. Now I'm being ignored. I know Covid has made life more challenging is so many ways. But not to the point where a new Toyota customer should be disregarded. I hope to hear from someone in the very near future with a time I can come in to get this horribly distracting noise resolved. I'm getting tempted to trade it in and buy a Hyundai. I hear their customer service is top notch. Feel free to call, text or email me. Thanks for sending me this review opportunity. Kevin Caponigro More

Excellent service. I had to wait a little longer than normal but given our current circumstances with COVID and the fact that I want my car taken care of properly, I didn’t mind the wait. normal but given our current circumstances with COVID and the fact that I want my car taken care of properly, I didn’t mind the wait. More

Service rep attentive professional and explained everything and helpful. He was believable. I don’t like the fact that I have to add additional words, everything and helpful. He was believable. I don’t like the fact that I have to add additional words, More

I brought my vehicle in for service todayat 10:40 am and after being there for 2 hours I was told my keys couldn't be found to bring my car inside to be serviced. So a representative asked me to walk with after being there for 2 hours I was told my keys couldn't be found to bring my car inside to be serviced. So a representative asked me to walk with them to my car to see if the keys were inside but after walking the entire dealership my car was no where to be found. The representative that was assisting me Margie Bonel did everything she could and left no stone unturned to try and locate my vehicle and keys. After an hour she informed the service manager Frantz Casimir that my car couldn't be found and he nonchalantly told her to call the police. After being informed of the situation he never left his office to come to speak to me or even inquire about what was being done to find my car i had to ask to go in his office and speak to him and he told me the same thing to call the police. I was infuriated at how uninterested he was about them losing my car. While in his office a porter comes in and says that my car was found at enterprise rental car .. How do you lose a whole car is my question.. I don't feel that Mr. Casimir treated this situation properly and didn't show any concern when his service center gave my car away without verifying it was the correct vehicle. I don't feel that I was compensated properly for all the inconvenience that this situation caused. I literally was there from 10:40 am until 4:30 pm UNACCEPTABLE! It will not be returning to this service center again. More

Took my car on time as scheduled. Completed required work in a timely fashion. Visit was very smooth considering the unnecessary hurtles forced upon small businesses in NY in a timely fashion. Visit was very smooth considering the unnecessary hurtles forced upon small businesses in NY More

Kudos. The service was courteous, professional, and calming this virus affected holiday season when nerves are prone to be frayed. Keep up the good work. calming this virus affected holiday season when nerves are prone to be frayed. Keep up the good work. More