Advantage Toyota Valley Stream - Service Center

This should have been a 2 star review but I give it 3 for some help I got. I would still recommend the service at this dealership but they have started to take a turn for the worst. I write this with some some help I got. I would still recommend the service at this dealership but they have started to take a turn for the worst. I write this with some background. I am leasing a vehicle from the dealer. I got a call (and I believe a text/email also) to tell me I had to get the vehicle serviced. I just had an oil change in October 2024 and only had maybe 1000 miles since the oil change. I was told on the phone I had to get the service. I do not want the dealership to say anything at the end of the lease so I scheduled the service on the phone for the following Saturday which was February 22, 2025. I was told when I spoke to the advisor that my complementary service had ended the previous year and I had to pay for the oil change. I know I was told the last oil change that I had to get that one since it was a year since I had an oil change but I was still under 2000 driven miles since the previous change. I was informed the car detects when the oil is a year old (or close to it) and I had it changed. I know it was only 5 months since the last change so I didn't make a big deal of it but I know I didn't need it. NOW this is the worst part of the day. I was told on the phone i HAD TO WAIT FOR THE CAR WHILE IT WAS SERVICED. This was the first time I was told this but I had an appointment for 9:30 am so I figured just an oil change and tire rotation so I would be out by 10:30 am at the latest. It turns out appointments and the hours scheduled are just to drop off the car and the dealer to take the car. I was told the wait would be at least 3 hours. This was not in my plans and would affect the rest of my entire day. It was actually 4 hours before I got the car back, more on that later.. I was told that I could get a complementary car ride back home if it was less than 5 miles away. I decided to take it but it also took almost an hour for the ride back home. I did not appreciate the comment when I made the appointment: "You have to wait for the car to be serviced". I asked why I couldn't drop it off and pick it up later and I was told that could not be done that day. I am not sure why. I would have driven there with another vehicle to make my life simpler but that really made my day way more difficult than it should have. I have had a pretty good experience up until today with service but this time it was not good. Waiting for 4 hours for an oil change and a tire rotation when I had an appointment at 9:30 am (I showed up at 9:15am) and did not get the car back until just after 1:30 pm, just does not make much sense to me. This review would have been 2 stars but I did get a car ride home so I made it 3 stars. I will add. I did get the car back because I saw my vehicle outside the service area when I drive back 4 hours later but I in fact reached out to the advisor and asked him if my car was ready as I did see it outside (out in the area where the car is placed when service is completed) . More

The service provider was kind. But it’s a pretty long wait even when you have an appointment. Just went in for inspection. They said it takes a few mins but I had to wait for the p But it’s a pretty long wait even when you have an appointment. Just went in for inspection. They said it takes a few mins but I had to wait for the people in front of me. The wait isn’t too long if you go really early in the morning. More

They were fast, hospital, oh man I was offered drinks snacks I will never hesitate to be serviced by them I’m glad I have a place I can go where I trust them snacks I will never hesitate to be serviced by them I’m glad I have a place I can go where I trust them More

I have 220,000 miles on my Toyota 4Runner and expect to drive it for many more miles. The team at Toyota Advantage does a great job of helping me keep in front of the minor maintenance matters in order to drive it for many more miles. The team at Toyota Advantage does a great job of helping me keep in front of the minor maintenance matters in order to avoid the larger maintenance issues. I feel as though they recommend what is needed and necessary and their diligence is appreciated. More

Very reliable friendly people I will definitely recommend this dealer to everyone that owns a toyota this dealer to everyone that owns a toyota More

She was pleasant, professional and attentive to my concerns. An excellent representative of Toyota service concerns. An excellent representative of Toyota service More

I brought my auto in for service and there was a part that was needed to be replaced. I was under my extended warranty. Andy knew exactly what to do and kept me informed of every step. He was polite and that was needed to be replaced. I was under my extended warranty. Andy knew exactly what to do and kept me informed of every step. He was polite and professional. More

Came for maintenance. Celine took care of us and explained what entails in today's maintenance. Experience was great as always. Waited about 1:30 hours to completion. Celine took care of us and explained what entails in today's maintenance. Experience was great as always. Waited about 1:30 hours to completion. More